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From: STAN H. B. 7. L. <sch...@bl...> - 2007-09-13 15:41:18
|
I found from Remedy support that Administrator's Licenses->Manage User licenses will only show 'Currently Active Users' i.e users who are currently accessing system. So if a user with fixed license who is loged in to Remedy but did not work with it for more then one hour, this user will not be shown in the Manage License Tool and in ars_GetListUser($ctrl, 2); This brings me to a question is there a way to get list of users who are connected to Remedy regardless active or inactive? -Stan ----- Original Message ----- From: Mark Vaughan <ars...@ar...> To: ars...@ar... At: 9/08 16:46:51 The driver tool comes with the API. This should be installed on the host you are using to run ARSperl from. I just installed ARS 7.0 and it is located under my server's directory tree at ARServer/Api/driver. It is C source code (you must compile it with a C compiler). Once compiled, the executable exercises the vast majority, if not all, of the API calls available for the C API. The crucial steps are listed in my original message (see below). By exercising the glu command, you can get the same results as what the Admin tool shows and what ARSperl shows. Please keep in mind that the results may be a bit different depending upon users getting on and off of the system. HTH, Mark Vaughan 303.471.9987 (home) 303.601.4434 (mobile) -----Original Message----- From: ars...@ar... [mailto:ars...@ar...] On Behalf Of STAN HOLODNAK, BLOOMBERG/ 731 LEXIN Sent: Friday, September 07, 2007 10:14 AM To: ars...@ar... Subject: Re: [Arsperl-users] how to get list of users connected to Remed Mark what do you mean by deriver tool? When I login with Admin account to the Manage User licenses, I see 30 people connected, but at the same time running GetListUser I get list of only 20 people. ----- Original Message ----- From: Mark Vaughan <ars...@ar...> To: ars...@ar... At: 9/06 17:05:51 Are you logging in using an Admin account? Have you compared the output with that found using the Admin tool? How about the data returned from the driver tool that comes with the API? The driver tool should output the same results as your script. If the Admin tool matches the driver tool and neither matches the output of your script, what is the output? Are you only getting yourself in the response? If so and you are using '2' as your second argument, then it sounds as if you're using a non-Admin account. Barring all this, please provide output from the Admin tool (File->Licenses->Manage User Licenses), driver tool (init, log (use same login as your script), ssp (if you need to specify a particular port), glu (select 2 for UserListType)), and your @hashactiveusers list (x \@hashactiveusers). HTH, Mark Vaughan TTS Development Comcast Cable Corporation 720.268.8591 -----Original Message----- From: ars...@ar... [mailto:ars...@ar...] On Behalf Of STAN HOLODNAK, BLOOMBERG/ 731 LEXIN Sent: Thursday, September 06, 2007 2:00 PM To: ars...@ar... Subject: Re: [Arsperl-users] how to get list of users connected to Remed Mark thank you for replying. I use my @hashactiveusers = ars_GetListUser ($ars_ctrl, 2); My ARS(Solaris/INformix) is 6.3 patch 22, ARSPerl version 1.83 lives on the other machine on Linux. I guess API is installed on the same machine as ARSPerl but I can't find it. ----- Original Message ----- From: Mark Vaughan <ars...@ar...> To: ars...@ar... At: 9/05 18:05:12 Stan, What versions of ARSperl, API, & ARS? Are you specifying a '2' (for currently attached users) as the second parameter? The list you get should be the same as what is displayed using the Admin tool. HTH, Mark Vaughan TTS Development Comcast Cable Corporation 720.268.8591 -----Original Message----- From: ars...@ar... [mailto:ars...@ar...] On Behalf Of STAN HOLODNAK, BLOOMBERG/ 731 LEXIN Sent: Wednesday, September 05, 2007 2:31 PM To: ARS...@AR... Subject: [Arsperl-users] how to get list of users connected to Remedy Hello everyone, I am trying to get list of people connected to Remedy through User tool or Web. GetListUser doesn't work properly. It returns list that doesn't include all people connected. Is there a better way? Thank you. ------------------------------------------------------------------------ - This SF.net email is sponsored by: Splunk Inc. Still grepping through log files to find problems? Stop. Now Search log events and configuration files using AJAX and a browser. Download your FREE copy of Splunk now >> http://get.splunk.com/_______________________________________________ Arsperl-users mailing list Ars...@ar... https://lists.sourceforge.net/lists/listinfo/arsperl-users ------------------------------------------------------------------------ - This SF.net email is sponsored by: Splunk Inc. Still grepping through log files to find problems? Stop. Now Search log events and configuration files using AJAX and a browser. Download your FREE copy of Splunk now >> http://get.splunk.com/_______________________________________________ Arsperl-users mailing list Ars...@ar... https://lists.sourceforge.net/lists/listinfo/arsperl-users ------------------------------------------------------------------------ - This SF.net email is sponsored by: Splunk Inc. Still grepping through log files to find problems? Stop. Now Search log events and configuration files using AJAX and a browser. Download your FREE copy of Splunk now >> http://get.splunk.com/_______________________________________________ Arsperl-users mailing list Ars...@ar... https://lists.sourceforge.net/lists/listinfo/arsperl-users ------------------------------------------------------------------------- This SF.net email is sponsored by: Splunk Inc. Still grepping through log files to find problems? Stop. Now Search log events and configuration files using AJAX and a browser. Download your FREE copy of Splunk now >> http://get.splunk.com/_______________________________________________ Arsperl-users mailing list Ars...@ar... https://lists.sourceforge.net/lists/listinfo/arsperl-users ------------------------------------------------------------------------- This SF.net email is sponsored by: Splunk Inc. Still grepping through log files to find problems? Stop. Now Search log events and configuration files using AJAX and a browser. Download your FREE copy of Splunk now >> http://get.splunk.com/ _______________________________________________ Arsperl-users mailing list Ars...@ar... https://lists.sourceforge.net/lists/listinfo/arsperl-users ------------------------------------------------------------------------- This SF.net email is sponsored by: Microsoft Defy all challenges. Microsoft(R) Visual Studio 2005. http://clk.atdmt.com/MRT/go/vse0120000070mrt/direct/01/ _______________________________________________ Arsperl-users mailing list Ars...@ar... https://lists.sourceforge.net/lists/listinfo/arsperl-users |
|
From: Thilo S. <thi...@ap...> - 2007-09-11 07:48:52
|
use strict;
use warnings;
my $c = ars_Login($rserver,$ruser,$rpass);
if ($c) {
print "connected succesfully to Remedy Server";
}else{
print "failed miserably: $ars_errstr";
}
If the server uses a specified TCP port instead of the portmapper, the
login statement should look like this:
my $c = ars_Login($rserver,$ruser,$rpass,"","",$tcpport);
Generally it's recommended to check $ars_errstr after every API call.
Regards,
Thilo
monty wrote:
> website can still connect and authenticate successfully using ars =
> version 1.74 (we are still using an older version of remedy but are =
> moving soon to 7 I believe its 4 or 5 not sure how to check that either
> I just need some help with the syntax how do I use ARSperl to
> connect to my server? I have the username, pw and servername just not
> sure how to connect should it be like this..
> $c=($rserver;$ruser;$rpass;);
> if ($c)
> print "connected succesfully to Remedy Server";
> if (!$c)
> print "failed miserably";
> exit();
>
> test it in perl. can anyone help with this?
> Thanks in advance.
>
>
> ------------------------------------------------------------------------
>
> -------------------------------------------------------------------------
> This SF.net email is sponsored by: Microsoft
> Defy all challenges. Microsoft(R) Visual Studio 2005.
> http://clk.atdmt.com/MRT/go/vse0120000070mrt/direct/01/
>
>
> ------------------------------------------------------------------------
>
> _______________________________________________
> Arsperl-users mailing list
> Ars...@ar...
> https://lists.sourceforge.net/lists/listinfo/arsperl-users
|
|
From: monty <med...@co...> - 2007-09-11 03:37:58
|
website can still connect and authenticate successfully using ars =3D
version 1.74 (we are still using an older version of remedy but are =
=3D
moving soon to 7 I believe its 4 or 5 not sure how to check that =
either
I just need some help with the syntax how do I use ARSperl to =
connect to my server? I have the username, pw and servername just not =
sure how to connect should it be like this..
$c=3D($rserver;$ruser;$rpass;);
if ($c)
print "connected succesfully to Remedy Server";
if (!$c)
print "failed miserably";
exit();
test it in perl. can anyone help with this?
Thanks in advance.
|
|
From: STAN H. B. 7. L. <sch...@bl...> - 2007-09-10 18:15:32
|
Mark and Thilo, thanks for your reply. The strange thing is that most of the time ars_GetListUser($ctrl, 2); returns number of users equal to the 'Manage Users' admin tool but sometimes it returns much less then that. I will try this driver tool and next time I will check if there is some pattern in difference of ars_GetListUser and administrator results ----- Original Message ----- From: Mark Vaughan <ars...@ar...> To: ars...@ar... At: 9/08 16:46:51 The driver tool comes with the API. This should be installed on the host you are using to run ARSperl from. I just installed ARS 7.0 and it is located under my server's directory tree at ARServer/Api/driver. It is C source code (you must compile it with a C compiler). Once compiled, the executable exercises the vast majority, if not all, of the API calls available for the C API. The crucial steps are listed in my original message (see below). By exercising the glu command, you can get the same results as what the Admin tool shows and what ARSperl shows. Please keep in mind that the results may be a bit different depending upon users getting on and off of the system. HTH, Mark Vaughan 303.471.9987 (home) 303.601.4434 (mobile) -----Original Message----- From: ars...@ar... [mailto:ars...@ar...] On Behalf Of STAN HOLODNAK, BLOOMBERG/ 731 LEXIN Sent: Friday, September 07, 2007 10:14 AM To: ars...@ar... Subject: Re: [Arsperl-users] how to get list of users connected to Remed Mark what do you mean by deriver tool? When I login with Admin account to the Manage User licenses, I see 30 people connected, but at the same time running GetListUser I get list of only 20 people. ----- Original Message ----- From: Mark Vaughan <ars...@ar...> To: ars...@ar... At: 9/06 17:05:51 Are you logging in using an Admin account? Have you compared the output with that found using the Admin tool? How about the data returned from the driver tool that comes with the API? The driver tool should output the same results as your script. If the Admin tool matches the driver tool and neither matches the output of your script, what is the output? Are you only getting yourself in the response? If so and you are using '2' as your second argument, then it sounds as if you're using a non-Admin account. Barring all this, please provide output from the Admin tool (File->Licenses->Manage User Licenses), driver tool (init, log (use same login as your script), ssp (if you need to specify a particular port), glu (select 2 for UserListType)), and your @hashactiveusers list (x \@hashactiveusers). HTH, Mark Vaughan TTS Development Comcast Cable Corporation 720.268.8591 -----Original Message----- From: ars...@ar... [mailto:ars...@ar...] On Behalf Of STAN HOLODNAK, BLOOMBERG/ 731 LEXIN Sent: Thursday, September 06, 2007 2:00 PM To: ars...@ar... Subject: Re: [Arsperl-users] how to get list of users connected to Remed Mark thank you for replying. I use my @hashactiveusers = ars_GetListUser ($ars_ctrl, 2); My ARS(Solaris/INformix) is 6.3 patch 22, ARSPerl version 1.83 lives on the other machine on Linux. I guess API is installed on the same machine as ARSPerl but I can't find it. ----- Original Message ----- From: Mark Vaughan <ars...@ar...> To: ars...@ar... At: 9/05 18:05:12 Stan, What versions of ARSperl, API, & ARS? Are you specifying a '2' (for currently attached users) as the second parameter? The list you get should be the same as what is displayed using the Admin tool. HTH, Mark Vaughan TTS Development Comcast Cable Corporation 720.268.8591 -----Original Message----- From: ars...@ar... [mailto:ars...@ar...] On Behalf Of STAN HOLODNAK, BLOOMBERG/ 731 LEXIN Sent: Wednesday, September 05, 2007 2:31 PM To: ARS...@AR... Subject: [Arsperl-users] how to get list of users connected to Remedy Hello everyone, I am trying to get list of people connected to Remedy through User tool or Web. GetListUser doesn't work properly. It returns list that doesn't include all people connected. Is there a better way? Thank you. ------------------------------------------------------------------------ - This SF.net email is sponsored by: Splunk Inc. Still grepping through log files to find problems? Stop. Now Search log events and configuration files using AJAX and a browser. Download your FREE copy of Splunk now >> http://get.splunk.com/_______________________________________________ Arsperl-users mailing list Ars...@ar... https://lists.sourceforge.net/lists/listinfo/arsperl-users ------------------------------------------------------------------------ - This SF.net email is sponsored by: Splunk Inc. Still grepping through log files to find problems? Stop. Now Search log events and configuration files using AJAX and a browser. Download your FREE copy of Splunk now >> http://get.splunk.com/_______________________________________________ Arsperl-users mailing list Ars...@ar... https://lists.sourceforge.net/lists/listinfo/arsperl-users ------------------------------------------------------------------------ - This SF.net email is sponsored by: Splunk Inc. Still grepping through log files to find problems? Stop. Now Search log events and configuration files using AJAX and a browser. Download your FREE copy of Splunk now >> http://get.splunk.com/_______________________________________________ Arsperl-users mailing list Ars...@ar... https://lists.sourceforge.net/lists/listinfo/arsperl-users ------------------------------------------------------------------------- This SF.net email is sponsored by: Splunk Inc. Still grepping through log files to find problems? Stop. Now Search log events and configuration files using AJAX and a browser. Download your FREE copy of Splunk now >> http://get.splunk.com/_______________________________________________ Arsperl-users mailing list Ars...@ar... https://lists.sourceforge.net/lists/listinfo/arsperl-users ------------------------------------------------------------------------- This SF.net email is sponsored by: Splunk Inc. Still grepping through log files to find problems? Stop. Now Search log events and configuration files using AJAX and a browser. Download your FREE copy of Splunk now >> http://get.splunk.com/_______________________________________________ Arsperl-users mailing list Ars...@ar... https://lists.sourceforge.net/lists/listinfo/arsperl-users ------------------------------------------------------------------------- This SF.net email is sponsored by: Microsoft Defy all challenges. Microsoft(R) Visual Studio 2005. http://clk.atdmt.com/MRT/go/vse0120000070mrt/direct/01/ _______________________________________________ Arsperl-users mailing list Ars...@ar... https://lists.sourceforge.net/lists/listinfo/arsperl-users |
|
From: Mark V. <mar...@co...> - 2007-09-08 20:46:36
|
The driver tool comes with the API. This should be installed on the host you are using to run ARSperl from. I just installed ARS 7.0 and it is located under my server's directory tree at ARServer/Api/driver. It is C source code (you must compile it with a C compiler). Once compiled, the executable exercises the vast majority, if not all, of the API calls available for the C API. The crucial steps are listed in my original message (see below). By exercising the glu command, you can get the same results as what the Admin tool shows and what ARSperl shows. Please keep in mind that the results may be a bit different depending upon users getting on and off of the system. HTH, Mark Vaughan 303.471.9987 (home) 303.601.4434 (mobile) -----Original Message----- From: ars...@ar... [mailto:ars...@ar...] On Behalf Of STAN HOLODNAK, BLOOMBERG/ 731 LEXIN Sent: Friday, September 07, 2007 10:14 AM To: ars...@ar... Subject: Re: [Arsperl-users] how to get list of users connected to Remed Mark what do you mean by deriver tool? When I login with Admin account to the Manage User licenses, I see 30 people connected, but at the same time running GetListUser I get list of only 20 people. ----- Original Message ----- From: Mark Vaughan <ars...@ar...> To: ars...@ar... At: 9/06 17:05:51 Are you logging in using an Admin account? Have you compared the output with that found using the Admin tool? How about the data returned from the driver tool that comes with the API? The driver tool should output the same results as your script. If the Admin tool matches the driver tool and neither matches the output of your script, what is the output? Are you only getting yourself in the response? If so and you are using '2' as your second argument, then it sounds as if you're using a non-Admin account. Barring all this, please provide output from the Admin tool (File->Licenses->Manage User Licenses), driver tool (init, log (use same login as your script), ssp (if you need to specify a particular port), glu (select 2 for UserListType)), and your @hashactiveusers list (x \@hashactiveusers). HTH, Mark Vaughan TTS Development Comcast Cable Corporation 720.268.8591 -----Original Message----- From: ars...@ar... [mailto:ars...@ar...] On Behalf Of STAN HOLODNAK, BLOOMBERG/ 731 LEXIN Sent: Thursday, September 06, 2007 2:00 PM To: ars...@ar... Subject: Re: [Arsperl-users] how to get list of users connected to Remed Mark thank you for replying. I use my @hashactiveusers = ars_GetListUser ($ars_ctrl, 2); My ARS(Solaris/INformix) is 6.3 patch 22, ARSPerl version 1.83 lives on the other machine on Linux. I guess API is installed on the same machine as ARSPerl but I can't find it. ----- Original Message ----- From: Mark Vaughan <ars...@ar...> To: ars...@ar... At: 9/05 18:05:12 Stan, What versions of ARSperl, API, & ARS? Are you specifying a '2' (for currently attached users) as the second parameter? The list you get should be the same as what is displayed using the Admin tool. HTH, Mark Vaughan TTS Development Comcast Cable Corporation 720.268.8591 -----Original Message----- From: ars...@ar... [mailto:ars...@ar...] On Behalf Of STAN HOLODNAK, BLOOMBERG/ 731 LEXIN Sent: Wednesday, September 05, 2007 2:31 PM To: ARS...@AR... Subject: [Arsperl-users] how to get list of users connected to Remedy Hello everyone, I am trying to get list of people connected to Remedy through User tool or Web. GetListUser doesn't work properly. It returns list that doesn't include all people connected. Is there a better way? Thank you. ------------------------------------------------------------------------ - This SF.net email is sponsored by: Splunk Inc. Still grepping through log files to find problems? Stop. Now Search log events and configuration files using AJAX and a browser. Download your FREE copy of Splunk now >> http://get.splunk.com/_______________________________________________ Arsperl-users mailing list Ars...@ar... https://lists.sourceforge.net/lists/listinfo/arsperl-users ------------------------------------------------------------------------ - This SF.net email is sponsored by: Splunk Inc. Still grepping through log files to find problems? Stop. Now Search log events and configuration files using AJAX and a browser. Download your FREE copy of Splunk now >> http://get.splunk.com/_______________________________________________ Arsperl-users mailing list Ars...@ar... https://lists.sourceforge.net/lists/listinfo/arsperl-users ------------------------------------------------------------------------ - This SF.net email is sponsored by: Splunk Inc. Still grepping through log files to find problems? Stop. Now Search log events and configuration files using AJAX and a browser. Download your FREE copy of Splunk now >> http://get.splunk.com/_______________________________________________ Arsperl-users mailing list Ars...@ar... https://lists.sourceforge.net/lists/listinfo/arsperl-users ------------------------------------------------------------------------- This SF.net email is sponsored by: Splunk Inc. Still grepping through log files to find problems? Stop. Now Search log events and configuration files using AJAX and a browser. Download your FREE copy of Splunk now >> http://get.splunk.com/_______________________________________________ Arsperl-users mailing list Ars...@ar... https://lists.sourceforge.net/lists/listinfo/arsperl-users ------------------------------------------------------------------------- This SF.net email is sponsored by: Splunk Inc. Still grepping through log files to find problems? Stop. Now Search log events and configuration files using AJAX and a browser. Download your FREE copy of Splunk now >> http://get.splunk.com/ _______________________________________________ Arsperl-users mailing list Ars...@ar... https://lists.sourceforge.net/lists/listinfo/arsperl-users |
|
From: Thilo S. <thi...@ap...> - 2007-09-07 18:13:30
|
Is there anything in the admin tool list of 30 people that could give a hint to the number 20, maybe something like "20 fixed, 10 floating"? STAN HOLODNAK, BLOOMBERG/ 731 LEXIN wrote: > Mark what do you mean by deriver tool? > When I login with Admin account to the Manage User licenses, I see 30 people > connected, but at the same time running GetListUser I get list of only 20 > people. > ----- Original Message ----- > From: Mark Vaughan <ars...@ar...> > To: ars...@ar... > At: 9/06 17:05:51 > > Are you logging in using an Admin account? > Have you compared the output with that found using the Admin tool? > How about the data returned from the driver tool that comes with the > API? > The driver tool should output the same results as your script. > If the Admin tool matches the driver tool and neither matches the output > of your script, what is the output? > > Are you only getting yourself in the response? If so and you are using > '2' as your second argument, then it sounds as if you're using a > non-Admin account. > > Barring all this, please provide output from the Admin tool > (File->Licenses->Manage User Licenses), driver tool (init, log (use same > login as your script), ssp (if you need to specify a particular port), > glu (select 2 for UserListType)), and your @hashactiveusers list (x > \@hashactiveusers). > > HTH, > Mark Vaughan > TTS Development > Comcast Cable Corporation > 720.268.8591 > -----Original Message----- > From: ars...@ar... > [mailto:ars...@ar...] On Behalf Of STAN HOLODNAK, > BLOOMBERG/ 731 LEXIN > Sent: Thursday, September 06, 2007 2:00 PM > To: ars...@ar... > Subject: Re: [Arsperl-users] how to get list of users connected to Remed > > Mark thank you for replying. I use my @hashactiveusers = > ars_GetListUser > ($ars_ctrl, 2); > My ARS(Solaris/INformix) is 6.3 patch 22, ARSPerl version 1.83 lives on > the > other machine on Linux. I guess API is installed on the same machine as > ARSPerl > but I can't find it. > ----- Original Message ----- > From: Mark Vaughan <ars...@ar...> > To: ars...@ar... > At: 9/05 18:05:12 > > Stan, > What versions of ARSperl, API, & ARS? > > Are you specifying a '2' (for currently attached users) as the second > parameter? > > The list you get should be the same as what is displayed using the Admin > tool. > > HTH, > Mark Vaughan > TTS Development > Comcast Cable Corporation > 720.268.8591 > -----Original Message----- > From: ars...@ar... > [mailto:ars...@ar...] On Behalf Of STAN HOLODNAK, > BLOOMBERG/ 731 LEXIN > Sent: Wednesday, September 05, 2007 2:31 PM > To: ARS...@AR... > Subject: [Arsperl-users] how to get list of users connected to Remedy > > Hello everyone, I am trying to get list of people connected to Remedy > through > User tool or Web. GetListUser doesn't work properly. It returns list > that > doesn't include all people connected. Is there a better way? Thank you. > > ------------------------------------------------------------------------ > - > This SF.net email is sponsored by: Splunk Inc. > Still grepping through log files to find problems? Stop. > Now Search log events and configuration files using AJAX and a browser. > Download your FREE copy of Splunk now >> > http://get.splunk.com/_______________________________________________ > Arsperl-users mailing list > Ars...@ar... > https://lists.sourceforge.net/lists/listinfo/arsperl-users > > ------------------------------------------------------------------------ > - > This SF.net email is sponsored by: Splunk Inc. > Still grepping through log files to find problems? Stop. > Now Search log events and configuration files using AJAX and a browser. > Download your FREE copy of Splunk now >> > http://get.splunk.com/_______________________________________________ > Arsperl-users mailing list > Ars...@ar... > https://lists.sourceforge.net/lists/listinfo/arsperl-users > > ------------------------------------------------------------------------ > - > This SF.net email is sponsored by: Splunk Inc. > Still grepping through log files to find problems? Stop. > Now Search log events and configuration files using AJAX and a browser. > Download your FREE copy of Splunk now >> http://get.splunk.com/_______________________________________________ > Arsperl-users mailing list > Ars...@ar... > https://lists.sourceforge.net/lists/listinfo/arsperl-users > > ------------------------------------------------------------------------- > This SF.net email is sponsored by: Splunk Inc. > Still grepping through log files to find problems? Stop. > Now Search log events and configuration files using AJAX and a browser. > Download your FREE copy of Splunk now >> http://get.splunk.com/_______________________________________________ > Arsperl-users mailing list > Ars...@ar... > https://lists.sourceforge.net/lists/listinfo/arsperl-users > > ------------------------------------------------------------------------- > This SF.net email is sponsored by: Splunk Inc. > Still grepping through log files to find problems? Stop. > Now Search log events and configuration files using AJAX and a browser. > Download your FREE copy of Splunk now >> http://get.splunk.com/ > _______________________________________________ > Arsperl-users mailing list > Ars...@ar... > https://lists.sourceforge.net/lists/listinfo/arsperl-users > |
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From: <Sim...@te...> - 2007-09-07 17:19:22
|
Ich werde ab 02.09.2007 nicht im B=FCro sein. Ich kehre zur=FCck am 11.09.2007. Ich werde Ihre Nachricht nach meiner R=FCckkehr beantworten. In Dringenden F=E4llen wenden Sie sich Bitte an meine Vertreter: Herrn Ronald Schaten Ron...@te... Phone: +49 5246 80 1375 oder an Herrn Andreas Hoberg And...@te... Phone: +49 5246 80 1872 Mobil: +49 176 10070792= |
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From: STAN H. B. 7. L. <sch...@bl...> - 2007-09-07 16:29:14
|
Mark what do you mean by deriver tool? When I login with Admin account to the Manage User licenses, I see 30 people connected, but at the same time running GetListUser I get list of only 20 people. ----- Original Message ----- From: Mark Vaughan <ars...@ar...> To: ars...@ar... At: 9/06 17:05:51 Are you logging in using an Admin account? Have you compared the output with that found using the Admin tool? How about the data returned from the driver tool that comes with the API? The driver tool should output the same results as your script. If the Admin tool matches the driver tool and neither matches the output of your script, what is the output? Are you only getting yourself in the response? If so and you are using '2' as your second argument, then it sounds as if you're using a non-Admin account. Barring all this, please provide output from the Admin tool (File->Licenses->Manage User Licenses), driver tool (init, log (use same login as your script), ssp (if you need to specify a particular port), glu (select 2 for UserListType)), and your @hashactiveusers list (x \@hashactiveusers). HTH, Mark Vaughan TTS Development Comcast Cable Corporation 720.268.8591 -----Original Message----- From: ars...@ar... [mailto:ars...@ar...] On Behalf Of STAN HOLODNAK, BLOOMBERG/ 731 LEXIN Sent: Thursday, September 06, 2007 2:00 PM To: ars...@ar... Subject: Re: [Arsperl-users] how to get list of users connected to Remed Mark thank you for replying. I use my @hashactiveusers = ars_GetListUser ($ars_ctrl, 2); My ARS(Solaris/INformix) is 6.3 patch 22, ARSPerl version 1.83 lives on the other machine on Linux. I guess API is installed on the same machine as ARSPerl but I can't find it. ----- Original Message ----- From: Mark Vaughan <ars...@ar...> To: ars...@ar... At: 9/05 18:05:12 Stan, What versions of ARSperl, API, & ARS? Are you specifying a '2' (for currently attached users) as the second parameter? The list you get should be the same as what is displayed using the Admin tool. HTH, Mark Vaughan TTS Development Comcast Cable Corporation 720.268.8591 -----Original Message----- From: ars...@ar... [mailto:ars...@ar...] On Behalf Of STAN HOLODNAK, BLOOMBERG/ 731 LEXIN Sent: Wednesday, September 05, 2007 2:31 PM To: ARS...@AR... Subject: [Arsperl-users] how to get list of users connected to Remedy Hello everyone, I am trying to get list of people connected to Remedy through User tool or Web. GetListUser doesn't work properly. It returns list that doesn't include all people connected. Is there a better way? Thank you. ------------------------------------------------------------------------ - This SF.net email is sponsored by: Splunk Inc. Still grepping through log files to find problems? Stop. Now Search log events and configuration files using AJAX and a browser. Download your FREE copy of Splunk now >> http://get.splunk.com/_______________________________________________ Arsperl-users mailing list Ars...@ar... https://lists.sourceforge.net/lists/listinfo/arsperl-users ------------------------------------------------------------------------ - This SF.net email is sponsored by: Splunk Inc. Still grepping through log files to find problems? Stop. Now Search log events and configuration files using AJAX and a browser. Download your FREE copy of Splunk now >> http://get.splunk.com/_______________________________________________ Arsperl-users mailing list Ars...@ar... https://lists.sourceforge.net/lists/listinfo/arsperl-users ------------------------------------------------------------------------ - This SF.net email is sponsored by: Splunk Inc. Still grepping through log files to find problems? Stop. Now Search log events and configuration files using AJAX and a browser. Download your FREE copy of Splunk now >> http://get.splunk.com/_______________________________________________ Arsperl-users mailing list Ars...@ar... https://lists.sourceforge.net/lists/listinfo/arsperl-users ------------------------------------------------------------------------- This SF.net email is sponsored by: Splunk Inc. Still grepping through log files to find problems? Stop. Now Search log events and configuration files using AJAX and a browser. Download your FREE copy of Splunk now >> http://get.splunk.com/_______________________________________________ Arsperl-users mailing list Ars...@ar... https://lists.sourceforge.net/lists/listinfo/arsperl-users |
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From: Vaughan, M. <Mar...@ca...> - 2007-09-06 21:05:29
|
Are you logging in using an Admin account? Have you compared the output with that found using the Admin tool? How about the data returned from the driver tool that comes with the API? The driver tool should output the same results as your script. If the Admin tool matches the driver tool and neither matches the output of your script, what is the output? Are you only getting yourself in the response? If so and you are using '2' as your second argument, then it sounds as if you're using a non-Admin account. Barring all this, please provide output from the Admin tool (File->Licenses->Manage User Licenses), driver tool (init, log (use same login as your script), ssp (if you need to specify a particular port), glu (select 2 for UserListType)), and your @hashactiveusers list (x \@hashactiveusers). HTH, Mark Vaughan TTS Development Comcast Cable Corporation 720.268.8591 -----Original Message----- From: ars...@ar... [mailto:ars...@ar...] On Behalf Of STAN HOLODNAK, BLOOMBERG/ 731 LEXIN Sent: Thursday, September 06, 2007 2:00 PM To: ars...@ar... Subject: Re: [Arsperl-users] how to get list of users connected to Remed Mark thank you for replying. I use my @hashactiveusers =3D ars_GetListUser ($ars_ctrl, 2); My ARS(Solaris/INformix) is 6.3 patch 22, ARSPerl version 1.83 lives on the=20 other machine on Linux. I guess API is installed on the same machine as ARSPerl=20 but I can't find it. ----- Original Message ----- From: Mark Vaughan <ars...@ar...> To: ars...@ar... At: 9/05 18:05:12 Stan, What versions of ARSperl, API, & ARS? Are you specifying a '2' (for currently attached users) as the second parameter? The list you get should be the same as what is displayed using the Admin tool. HTH, Mark Vaughan TTS Development Comcast Cable Corporation 720.268.8591 -----Original Message----- From: ars...@ar... [mailto:ars...@ar...] On Behalf Of STAN HOLODNAK, BLOOMBERG/ 731 LEXIN Sent: Wednesday, September 05, 2007 2:31 PM To: ARS...@AR... Subject: [Arsperl-users] how to get list of users connected to Remedy Hello everyone, I am trying to get list of people connected to Remedy through=20 User tool or Web. GetListUser doesn't work properly. It returns list that=20 doesn't include all people connected. Is there a better way? Thank you. ------------------------------------------------------------------------ - This SF.net email is sponsored by: Splunk Inc. Still grepping through log files to find problems? Stop. Now Search log events and configuration files using AJAX and a browser. Download your FREE copy of Splunk now >> http://get.splunk.com/_______________________________________________ Arsperl-users mailing list Ars...@ar... https://lists.sourceforge.net/lists/listinfo/arsperl-users ------------------------------------------------------------------------ - This SF.net email is sponsored by: Splunk Inc. Still grepping through log files to find problems? Stop. Now Search log events and configuration files using AJAX and a browser. Download your FREE copy of Splunk now >> http://get.splunk.com/_______________________________________________ Arsperl-users mailing list Ars...@ar... https://lists.sourceforge.net/lists/listinfo/arsperl-users ------------------------------------------------------------------------ - This SF.net email is sponsored by: Splunk Inc. Still grepping through log files to find problems? Stop. Now Search log events and configuration files using AJAX and a browser. Download your FREE copy of Splunk now >> http://get.splunk.com/ _______________________________________________ Arsperl-users mailing list Ars...@ar... https://lists.sourceforge.net/lists/listinfo/arsperl-users |
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From: STAN H. B. 7. L. <sch...@bl...> - 2007-09-06 20:00:15
|
Mark thank you for replying. I use my @hashactiveusers = ars_GetListUser ($ars_ctrl, 2); My ARS(Solaris/INformix) is 6.3 patch 22, ARSPerl version 1.83 lives on the other machine on Linux. I guess API is installed on the same machine as ARSPerl but I can't find it. ----- Original Message ----- From: Mark Vaughan <ars...@ar...> To: ars...@ar... At: 9/05 18:05:12 Stan, What versions of ARSperl, API, & ARS? Are you specifying a '2' (for currently attached users) as the second parameter? The list you get should be the same as what is displayed using the Admin tool. HTH, Mark Vaughan TTS Development Comcast Cable Corporation 720.268.8591 -----Original Message----- From: ars...@ar... [mailto:ars...@ar...] On Behalf Of STAN HOLODNAK, BLOOMBERG/ 731 LEXIN Sent: Wednesday, September 05, 2007 2:31 PM To: ARS...@AR... Subject: [Arsperl-users] how to get list of users connected to Remedy Hello everyone, I am trying to get list of people connected to Remedy through User tool or Web. GetListUser doesn't work properly. It returns list that doesn't include all people connected. Is there a better way? Thank you. ------------------------------------------------------------------------ - This SF.net email is sponsored by: Splunk Inc. Still grepping through log files to find problems? Stop. Now Search log events and configuration files using AJAX and a browser. Download your FREE copy of Splunk now >> http://get.splunk.com/_______________________________________________ Arsperl-users mailing list Ars...@ar... https://lists.sourceforge.net/lists/listinfo/arsperl-users ------------------------------------------------------------------------- This SF.net email is sponsored by: Splunk Inc. Still grepping through log files to find problems? Stop. Now Search log events and configuration files using AJAX and a browser. Download your FREE copy of Splunk now >> http://get.splunk.com/_______________________________________________ Arsperl-users mailing list Ars...@ar... https://lists.sourceforge.net/lists/listinfo/arsperl-users |
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From: Vaughan, M. <Mar...@ca...> - 2007-09-05 22:05:00
|
Stan, What versions of ARSperl, API, & ARS? Are you specifying a '2' (for currently attached users) as the second parameter? The list you get should be the same as what is displayed using the Admin tool. HTH, Mark Vaughan TTS Development Comcast Cable Corporation 720.268.8591 -----Original Message----- From: ars...@ar... [mailto:ars...@ar...] On Behalf Of STAN HOLODNAK, BLOOMBERG/ 731 LEXIN Sent: Wednesday, September 05, 2007 2:31 PM To: ARS...@AR... Subject: [Arsperl-users] how to get list of users connected to Remedy Hello everyone, I am trying to get list of people connected to Remedy through=20 User tool or Web. GetListUser doesn't work properly. It returns list that=20 doesn't include all people connected. Is there a better way? Thank you. ------------------------------------------------------------------------ - This SF.net email is sponsored by: Splunk Inc. Still grepping through log files to find problems? Stop. Now Search log events and configuration files using AJAX and a browser. Download your FREE copy of Splunk now >> http://get.splunk.com/ _______________________________________________ Arsperl-users mailing list Ars...@ar... https://lists.sourceforge.net/lists/listinfo/arsperl-users |
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From: STAN H. B. 7. L. <sch...@bl...> - 2007-09-05 20:45:44
|
Hello everyone, I am trying to get list of people connected to Remedy through User tool or Web. GetListUser doesn't work properly. It returns list that doesn't include all people connected. Is there a better way? Thank you. |
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From: Michiel B. <mic...@gm...> - 2007-08-27 11:15:56
|
Ah! I see.
That is a bit confusing, but yes, it works...
Thanks!
--
Michiel
On 8/27/07, Thilo Stapff <thi...@ap...> wrote:
> For the 'Enum With Gaps' field, you have to use
>
> $field->{limit}{enumLimits}{customList}
>
> instead of
>
> $field->{limit}{enumLimits}{regularList}
>
>
>
> Regards,
> Thilo
|
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From: Thilo S. <thi...@ap...> - 2007-08-27 08:38:40
|
For the 'Enum With Gaps' field, you have to use
$field->{limit}{enumLimits}{customList}
instead of
$field->{limit}{enumLimits}{regularList}
Regards,
Thilo
Michiel Beijen wrote:
> Excuse me, here is my message one more time. sf.net keeps sending
> messages to me that they've blocked and removed .zip and .pl
> attachments.
>
> I guess I also ran into a problem with the 7.x Enum field when it
> contains gaps and I have attached a .def file and a perl script to
> explain it.
> The list of enum values that is returned when you do an ars_GetField
> call on a enum field with gaps between the values is empty.
>
> Regards,
>
> Michiel
>
> Here's the perl script:
>
> ---------
> use ARS;
> use strict;
> use warnings;
> use Data::Dumper;
>
> my $ctrl = ars_Login( shift, shift, shift )
> || die "login: $ars_errstr";
>
> my $schema = "MB:Test";
>
> foreach ('Conventional Enum', 'Enum With Gaps') {
> print "Fetching values for $_\n";
> ( my $fid = ars_GetFieldByName( $ctrl, $schema, $_ ) ) || die $ars_errstr;
> ( my $field = ars_GetField( $ctrl, $schema, $fid ) ) || die $ars_errstr;
> print Dumper ( @{ $field->{limit}{enumLimits}{regularList} } );
> my @enumvals = @{ $field->{limit}{enumLimits}{regularList} };
> print "Status values $_: " . join( ',', @enumvals ) . "\n";
> }
>
>
> ------------------------------------------------------------------------
>
> -------------------------------------------------------------------------
> This SF.net email is sponsored by: Splunk Inc.
> Still grepping through log files to find problems? Stop.
> Now Search log events and configuration files using AJAX and a browser.
> Download your FREE copy of Splunk now >> http://get.splunk.com/
>
>
> ------------------------------------------------------------------------
>
> _______________________________________________
> Arsperl-users mailing list
> Ars...@ar...
> https://lists.sourceforge.net/lists/listinfo/arsperl-users
|
|
From: Michiel B. <mic...@gm...> - 2007-08-26 08:32:36
|
Excuse me, here is my message one more time. sf.net keeps sending messages to me that they've blocked and removed .zip and .pl attachments. I guess I also ran into a problem with the 7.x Enum field when it contains gaps and I have attached a .def file and a perl script to explain it. The list of enum values that is returned when you do an ars_GetField call on a enum field with gaps between the values is empty. Regards, Michiel Here's the perl script: --------- use ARS; use strict; use warnings; use Data::Dumper; my $ctrl = ars_Login( shift, shift, shift ) || die "login: $ars_errstr"; my $schema = "MB:Test"; foreach ('Conventional Enum', 'Enum With Gaps') { print "Fetching values for $_\n"; ( my $fid = ars_GetFieldByName( $ctrl, $schema, $_ ) ) || die $ars_errstr; ( my $field = ars_GetField( $ctrl, $schema, $fid ) ) || die $ars_errstr; print Dumper ( @{ $field->{limit}{enumLimits}{regularList} } ); my @enumvals = @{ $field->{limit}{enumLimits}{regularList} }; print "Status values $_: " . join( ',', @enumvals ) . "\n"; } |
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From: Michiel B. <mic...@gm...> - 2007-08-25 12:49:01
|
---------- Forwarded message ---------- From: Michiel Beijen <mic...@gm...> Date: Aug 25, 2007 2:34 PM Subject: Problem with 7.x enum list with gaps (was: Re: [Arsperl-users] Errors opening a form) To: ARSperl User Discussion <ars...@ar...> I guess I also ran into a problem with the 7.x Enum field when it contains gaps and I have attached a .def file and a perl script to explain it. The list of enum values that is returned when you do an ars_GetField call on a enum field with gaps between the values is empty. Regards, Michiel On 8/22/07, Jeff Murphy <jcm...@je...> wrote: > Peter Farr wrote: > > Damn! I do not have any control over the Remedy side so I doubt there is > > anything I can do about it. Every time I start to use ARSPerl it throws up > > another roadblock. > > > > Thanks for the reply, Jarl. > > > > Make a simple form, if you can, that duplicates the problem and submit > the form definition and script. We can then look into adding that > functionality. > > jeff > > > ------------------------------------------------------------------------- > This SF.net email is sponsored by: Splunk Inc. > Still grepping through log files to find problems? Stop. > Now Search log events and configuration files using AJAX and a browser. > Download your FREE copy of Splunk now >> http://get.splunk.com/ > _______________________________________________ > Arsperl-users mailing list > Ars...@ar... > https://lists.sourceforge.net/lists/listinfo/arsperl-users > -- Met vriendelijke groet / Kind regards Michiel Beijen ______________________________________________________ MANSOLUTIONS Energieweg 60-62 3771 NA Barneveld The Netherlands Tel. +31-(0)612968592 Mail mic...@ma... Internet http://bsm.mansolutions.nl |
|
From: Michiel B. <mi...@re...> - 2007-08-24 06:55:29
|
Garett, I'm afraid there is none. I created the Windows PPM but I do not have access to a Solaris machine which runs Activestate Perl. If someone can give me access to such a machine I would be more than happy to create one, or share my notes on how to create one with anyone who is interested in creating one. -- Met vriendelijke groet / Kind regards Michiel Beijen ______________________________________________________ MANSOLUTIONS Energieweg 60-62 3771 NA Barneveld The Netherlands Tel. +31-(0)612968592 Mail mic...@ma... Internet http://bsm.mansolutions.nl On 8/23/07, Holmes, Garett L <GLH...@st...> wrote: > Is there a ppm package for Arsperl for Solaris? > --- Sent from My Blackberry Wireless Handheld --- > ------------------------------------------------------------------------- > This SF.net email is sponsored by: Splunk Inc. > Still grepping through log files to find problems? Stop. > Now Search log events and configuration files using AJAX and a browser. > Download your FREE copy of Splunk now >> http://get.splunk.com/ > _______________________________________________ > Arsperl-users mailing list > Ars...@ar... > https://lists.sourceforge.net/lists/listinfo/arsperl-users > |
|
From: Holmes, G. L <GLH...@St...> - 2007-08-23 20:46:33
|
SXMgdGhlcmUgYSBwcG0gcGFja2FnZSBmb3IgQXJzcGVybCBmb3IgU29sYXJpcz8NCi0tLSBTZW50 IGZyb20gTXkgQmxhY2tiZXJyeSBXaXJlbGVzcyBIYW5kaGVsZCAtLS0NCg== |
|
From: Thilo S. <thi...@ap...> - 2007-08-23 16:13:03
|
The OO interface is just a layer on top of the standard ars_Get... functions. The $c->query() method, for example, uses ars_GetListEntry internally. Without having seen some code, I can only take a guess as to what went wrong with the failed ars_GetListEntry attempts: ars_GetListEntry could have been called with the wrong number of arguments (probably the firstRetrieve parameter missing). In this case, ars_GetListEntry is aborted before any connection over the network occurs. The way to detect this would be to check $ars_errstr after the ars_GetListEntry call, but if this is omitted the whole behaviour might indeed appear quite mysterious. Regards, Thilo Stapff Peter Farr wrote: > The reason I switched to the OO version of the interface was because the > old style one did not return any data. I could do calls like > ars_GetListField, ars_GetFieldByName and ars_GetServerInfo, but any calls > that tried to retrieve data like ars_GetListEntryWithFields or > ars_GetListEntry did not return anything. When I asked one of the Remedy > developers to trace it on their side he could see the API calls for login, > ars_GetListField (or whatever), but never saw anything in the log if I > tried ars_GetListEntry. It is like the API never sent any request at all > to the server if it involved reading field contents. > > When I switched to the OO style we could see all the calls come across in > the trace, including $c->getFieldID() and $c->getAsHash(), and even > better, I actually get data back into Perl. Then we ran into the > openForm() issue, which we have resolved by creating a self-join with no > enumerated fields(thanks Jarl). > > I am pretty much ready to just switch to C if I run into any more issues. > I am on a very short schedule. |
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From: Peter F. <Pet...@LP...> - 2007-08-23 15:23:30
|
The reason I switched to the OO version of the interface was because the old style one did not return any data. I could do calls like ars_GetListField, ars_GetFieldByName and ars_GetServerInfo, but any calls that tried to retrieve data like ars_GetListEntryWithFields or ars_GetListEntry did not return anything. When I asked one of the Remedy developers to trace it on their side he could see the API calls for login, ars_GetListField (or whatever), but never saw anything in the log if I tried ars_GetListEntry. It is like the API never sent any request at all to the server if it involved reading field contents. When I switched to the OO style we could see all the calls come across in the trace, including $c->getFieldID() and $c->getAsHash(), and even better, I actually get data back into Perl. Then we ran into the openForm() issue, which we have resolved by creating a self-join with no enumerated fields(thanks Jarl). I am pretty much ready to just switch to C if I run into any more issues. I am on a very short schedule. -- Regards, Peter Farr Consulting Principal, LPI Solutions Helping to design, build, manage and secure your data infrastructure 416.436.5977 Pet...@LP... http://www.LPI-Solutions.com "They have discovered that they not only hate their enemies but everyone who does not share their hatred, and that they want to fight and to force other people to fight." George Bernard Shaw, Androcles and the Lion On Thu, August 23, 2007 04:33, Thilo Stapff wrote: > As Jarl already explained, this is a problem with the new (since ARS > 7.0) "custom" enum lists. ARSperl 1.90 supports them, so this is > definitely a problem with the OO interface. > > Regards, > Thilo > > > Jeff Murphy wrote: >> Peter Farr wrote: >>> Damn! I do not have any control over the Remedy side so I doubt there >>> is >>> anything I can do about it. Every time I start to use ARSPerl it throws >>> up >>> another roadblock. >>> >>> Thanks for the reply, Jarl. >> >> >> >> Make a simple form, if you can, that duplicates the problem and submit >> the form definition and script. We can then look into adding that >> functionality. >> >> jeff >> >> >> ------------------------------------------------------------------------- >> This SF.net email is sponsored by: Splunk Inc. >> Still grepping through log files to find problems? Stop. >> Now Search log events and configuration files using AJAX and a browser. >> Download your FREE copy of Splunk now >> http://get.splunk.com/ >> _______________________________________________ >> Arsperl-users mailing list >> Ars...@ar... >> https://lists.sourceforge.net/lists/listinfo/arsperl-users >> > > > ------------------------------------------------------------------------- > This SF.net email is sponsored by: Splunk Inc. > Still grepping through log files to find problems? Stop. > Now Search log events and configuration files using AJAX and a browser. > Download your FREE copy of Splunk now >> http://get.splunk.com/ > _______________________________________________ > Arsperl-users mailing list > Ars...@ar... > https://lists.sourceforge.net/lists/listinfo/arsperl-users > |
|
From: Paizo <pai...@gm...> - 2007-08-23 09:54:00
|
anyone tried to convert a perl script that use ARSperl into a .exe? 2007/6/13, Paizo <pai...@gm...>: > > Hi listeners, > > I made a little perl script that count the number of tickets using a > simple qualification and it works. > But i would like to have an .exe of this script and let it run every > where. > > when i try too run the created .exe i get "[ERROR] Unknown field > referenced in query line..." and "ARERR #1587". > > Why it wont run as exe? any hints? > > ty, Paizo > > -- > CFAH3 CUT-LASS --=20 -------------------- A me cugin na volta xe nd=E0 dal geataro e el ga domand=E0 na coppetta trig= usto co i gusti seegheta, sarexe e schie co na fettina de poenta. El geataro pena sentio che=E0 goduriosa scelta, el se ga messo subito el pigiama de banane e el ghe ga messo in testa a corona de poegge medie e lo ga fatto diventare Re dei Gelati Biricchini. ----------------------- Confezione trigusto seegheta/sarexe/chie co pratico contenitore par e fete de poenta, stile estat=E8 o quea dea ciocoeata Altri gusti poe essere bigadini/kiwi/lasonil co socoi de vacca da tociare o erbagatta/straciatella/calsina co coe de sorxe da tociare ------------ Rileggendo a firma diria che se poe puntare al mercato dei ghiaccioli col e= l gusto crema al diserbo e parafl=F9 ricoperta da una soffice crosta de pus c= o al posto del bacheto un termometro anale pratico pa misurarse a freve dopo aver magn=E0 el geato (chi xe che no lo fa al giorno d'oggi?!?!). Garantite scorese bitonali e solfeggi anali. |
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From: Thilo S. <thi...@ap...> - 2007-08-23 08:33:29
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As Jarl already explained, this is a problem with the new (since ARS 7.0) "custom" enum lists. ARSperl 1.90 supports them, so this is definitely a problem with the OO interface. Regards, Thilo Jeff Murphy wrote: > Peter Farr wrote: >> Damn! I do not have any control over the Remedy side so I doubt there is >> anything I can do about it. Every time I start to use ARSPerl it throws up >> another roadblock. >> >> Thanks for the reply, Jarl. > > > > Make a simple form, if you can, that duplicates the problem and submit > the form definition and script. We can then look into adding that > functionality. > > jeff > > > ------------------------------------------------------------------------- > This SF.net email is sponsored by: Splunk Inc. > Still grepping through log files to find problems? Stop. > Now Search log events and configuration files using AJAX and a browser. > Download your FREE copy of Splunk now >> http://get.splunk.com/ > _______________________________________________ > Arsperl-users mailing list > Ars...@ar... > https://lists.sourceforge.net/lists/listinfo/arsperl-users > |
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From: Jeff M. <jcm...@je...> - 2007-08-22 20:24:39
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Peter Farr wrote: > Damn! I do not have any control over the Remedy side so I doubt there is > anything I can do about it. Every time I start to use ARSPerl it throws up > another roadblock. > > Thanks for the reply, Jarl. Make a simple form, if you can, that duplicates the problem and submit the form definition and script. We can then look into adding that functionality. jeff |
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From: Peter F. <Pet...@LP...> - 2007-08-22 20:16:23
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Damn! I do not have any control over the Remedy side so I doubt there is
anything I can do about it. Every time I start to use ARSPerl it throws up
another roadblock.
Thanks for the reply, Jarl.
--
Regards,
Peter
The President, he's got his war
Folks don't know just what it's for
Nobody gives us rhyme or reason
Have one doubt, they call it treason
Lyrics from "Compared to What?"
by Eugene McDaniels, circa 1969
On Wed, August 22, 2007 15:37, Jarl Grøneng wrote:
> I think this is because ARSPerl (or only the OO interface?) does not
support gaps in enum fields index..
>
> Old version has index startig with 0, and then 1,2,3. In version 7 you
can specify your own index; ie: 10, 20, 30, 40.
>
> --
> Jarl
>
>
> On 8/22/07, Peter Farr <Pet...@lp...> wrote:
>> I am having trouble using the OO interface on a remedy 7 system. When I do
>> a "new ARS::form" or $h->openForm I get a eries of messages about caching
>> fields, then I see:
>>
>> ...
>> caching field: Ticket Status
>> datatype: char
>> caching field: Assignee Group+
>> datatype: char
>> caching field: Identifier
>> datatype: char
>> caching field: Change Scheduled Start Date
>> datatype: time
>> caching field: Priority*
>> datatype: enum
>> Sorry. I'm not sure what to do with non-regularLists of enums.
>> (this enum is type "customList")
>> listStyle =
>> Died at /usr/lib/perl5/site_perl/5.8.8/i686-linux/ARSOOform.pm line 74.
>> at /usr/lib/perl5/site_perl/5.8.8/i686-linux/ARSOOform.pm line 74...
>> --
>> Regards,
>> Peter
>>
>> The President, he's got his war
>> Folks don't know just what it's for
>> Nobody gives us rhyme or reason
>> Have one doubt, they call it treason
>> Lyrics from "Compared to What?"
>> by Eugene McDaniels, circa 1969
>>
>>
>>
>>
>>
>> -------------------------------------------------------------------------
This SF.net email is sponsored by: Splunk Inc.
>> Still grepping through log files to find problems? Stop.
>> Now Search log events and configuration files using AJAX and a browser.
Download your FREE copy of Splunk now >> http://get.splunk.com/
_______________________________________________
>> Arsperl-users mailing list
>> Ars...@ar...
>> https://lists.sourceforge.net/lists/listinfo/arsperl-users
>>
>
> -------------------------------------------------------------------------
This SF.net email is sponsored by: Splunk Inc.
> Still grepping through log files to find problems? Stop.
> Now Search log events and configuration files using AJAX and a browser.
Download your FREE copy of Splunk now >> http://get.splunk.com/
_______________________________________________
> Arsperl-users mailing list
> Ars...@ar...
> https://lists.sourceforge.net/lists/listinfo/arsperl-users
>
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From: <jar...@gm...> - 2007-08-22 19:38:03
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I think this is because ARSPerl (or only the OO interface?) does not support gaps in enum fields index.. Old version has index startig with 0, and then 1,2,3. In version 7 you can specify your own index; ie: 10, 20, 30, 40. -- Jarl On 8/22/07, Peter Farr <Pet...@lp...> wrote: > I am having trouble using the OO interface on a remedy 7 system. When I do > a "new ARS::form" or $h->openForm I get a eries of messages about caching > fields, then I see: > > ... > caching field: Ticket Status > datatype: char > caching field: Assignee Group+ > datatype: char > caching field: Identifier > datatype: char > caching field: Change Scheduled Start Date > datatype: time > caching field: Priority* > datatype: enum > Sorry. I'm not sure what to do with non-regularLists of enums. > (this enum is type "customList") > listStyle = > Died at /usr/lib/perl5/site_perl/5.8.8/i686-linux/ARSOOform.pm line 74. > at /usr/lib/perl5/site_perl/5.8.8/i686-linux/ARSOOform.pm line 74... > -- > Regards, > Peter > > The President, he's got his war > Folks don't know just what it's for > Nobody gives us rhyme or reason > Have one doubt, they call it treason > Lyrics from "Compared to What?" > by Eugene McDaniels, circa 1969 > > > > > > ------------------------------------------------------------------------- > This SF.net email is sponsored by: Splunk Inc. > Still grepping through log files to find problems? Stop. > Now Search log events and configuration files using AJAX and a browser. > Download your FREE copy of Splunk now >> http://get.splunk.com/ > _______________________________________________ > Arsperl-users mailing list > Ars...@ar... > https://lists.sourceforge.net/lists/listinfo/arsperl-users > |
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