Search Results for "rtp-text"

UltraVNC: Remote Desktop Support Software - Remote PC Access - Remote Desktop Connection Software - VNC/RFB Compatibility - Virtual Network Computing - Remote Frame Buffer - FileTransfer - Encryption Plugin - Text Chat - MS Authentication

Socket Help Desk Application is a cross-platform customer support application. It enables customer support teams chat with customers via text, audio and video conversation. It also enables technical support teams share their screen with visitors thus allowing the visitor see what the staff is doing on their screen.

HelpDEZk is a powerfull software that manages requests/incidents. It has all the needed requirements to an efficient workflow management of all processes involved in service execution. This control is done for internal demands and also for outsourced services. HelpDEZk can be used at any company’s area, serving as an support to the shared service center concept, beyond the ability to log all the processes and maintain the request’s history, it can pass it through many approval...

Easy Help Desk is designed to make customer service and technical support as efficient as possible. It enables a support staff to streamline the support process. It also permits history of prior service, inventory, and other useful information to be displayed while working with a caller. The main features of the Easy Help Desk are pointed below.

...Provides configuration of client organizations and facilities maintenance, user management. Allows users-customer to create service requests that contain: a brief description, detailed text, the service object, attached files. Then support service handles requests, performing the necessary work and reflecting it in the application. The life cycle of the application has a number of states(status), transitions between states are predetermined (see diagram). Depending on the status of the request can increase the accessibility of the input fields. ...