Search Results for "helpdesk"

TeemIp is a free, open source, WEB based, IP Address Management (IPAM) tool that provides comprehensive IP Management capabilities. It allows you to manage your IPv4, IPv6 and DNS spaces: track user requests, discover and allocate IPs, manage your IP plan, your subnet space, your zones and DNS records in accordance with best in class DDI practices. At the same time, TeemIp's CMDB allows you to manage your IT inventory and links your CIs to the IPs they use. Project source code is...

i-doit is a web based IT documentation and CMDB. i-doit documents IT-systems and their changes, defines emergency plans, displays vital information and helps to ensure a stable and efficient IT operation: The technical documentation: This means that all information can be organised (details flexibly adjusted), stored and maintained in one place. This allows simple Helpdesk, Support and Planning functions and provides the basis for quality assurance and certification. i-doit allows services to be documented as a logical grouping of objects placed in relation to each other. This provides the basis for (ITIL) processes such as Change and Problem Management, helps to control and manage the SLA (Service Level Agreement) or the communication with users. ...

ASTRES is used in a helpdesk of the french civil aviation and allow to manage customer tickets (with workflow and level tree-view), internal actions between actors, diffused/received documents, sent/received material, planning, stats, reporting, news.

This project is for add-on module (extension) developers for web2project. All information and discussion on this project is here: http://forums.web2project.net/

A ColdFusion application for the creation of a centrally managed database for * project collaboration. * project tracking * helpdesk tickets * customer details.

A Java / Swing Port of the OpenIT Project -- "An Inventory, HelpDesk, Support, Issue Tracking, and Knowledge Base web application. Focuses on simplicity and ease of customization." -- See http://sourceforge.net/projects/openit for more details.

YOXEL SW: agile project management, full featured request/bug tracker and helpdesk, knowledge management, FAQ publishing, Q&A community guided search. Read about it in issue #7 of o3 magazine (http://o3magazine.com/pastissues/issue7/)!

Xhelpdesk [support simplified] is an e-support/helpdesk software intended to provide an industrial strength solution and an alternative to buggy, costly and proprietary systems.

live support, operator status, operator time cards to record when they sign in and the time they log out, chat transcripts, operators log, and more.