Open Source Linux Customer Service Software - Page 2

The "Call Manager DK" is created and managed by the staff at DKTechnologies (dktext.com) and functions as a Call management system that will allow the user to track employees, customers and call information. This is an old project and does have some bugs. I will work them out at a later time. Feel free to download and update to your needs

A desktop application that identifies incoming calls by checking the data of your contacts. A notification including the name of the caller is displayed and all incoming calls are logged. Currently works with the asterisk telephony system.

Administracion de citas medicas configurando fecha y hora. Soporta niveles de seguridad para usuario sin privilegios y superusuario. Administration of medical appointments forming date and hour. It supports several levels of security(superuser, norm)

Cite CRM is an Open Source PHP/MySQL Customer Relations Management System. Cite CRM is a complete CRM with everything a small & Medium business would need.

This VM is created for 2 reasons: 1. Very little initial setup work required to make a Customer Self-Service Desk Live For All Shopkeepers, within minutes. 2. This system should keep running for Years, without requiring Updates / Breakages. If you are new to Virtual Machines, then please watch the Video below ( taken from my other project. just replace td with csep wherever mentioned ) After starting this VM, please login to its Control Panel with: Website Address: https://csep.local/index.php?s=csep_admin ( Accept Any Warnings ) Admin Username: admin Admin Password: change_this from any PC on your Local Network. Then study the Demo Entries made in Categories, Products & Brands ( Just click on their icons from the Dashboard ) by editing them and then make your own entries, similarly. You may cleanup the demo entries, later. Your customers can now visit the Products Page at: https://csep.local/ The features screenshots below are self-explanatory.

DCF is based on ACE,it provides a optional Name-Service for locating service, a single interface for both client and server. Anyone can embed DCF in a program to implement communication easily.

A Trac plugin to create FAQs and organize them in categories. Take a look at the complete documentation on Trac-Hacks: http://trac-hacks.org/wiki/FaqPlugin

FleaIM is web-based MSN messenger clone. With it you can send, receive message via web, just like msn messenger.

Applicant Tracking software that can be freely used and distributed to facilitate the tracking of applicants for hire in an organization

An implementation of an enterprise grade support agent chat system where users can login and chat with a support agent. This project aims to provide a clean and secure generic implementation to attempt to satisfy all use cases.

Helpy is a modern, self-hosted, on-premise customer support helpdesk platform designed from the ground up to give your customers a heroic customer service experience. Written in Ruby on Rails, Helpy seamlessly integrates support ticketing, Knowledgebase and a public community into one powerful solution. Helpy powers your helpcenter by providing a host of exceptional features, including multichannel ticketing, a full text searchable and SEO optimized Knowledgebase, community support forums and more. Helpy lets you harness the power of automation with Carin™, a customer support bot that can answer up to 90% of Tier 1 questions autonomously. All this and more guarantees better performance results for your helpdesk staff and the delivery of outstanding customer service experiences every time.

Joomla! 1.5 native helpdesk application with built-in knowledgebase. Inspired by open source Liberum ASP-based helpdesk.

Inventory Transfer Forms and Case Management System. This system is designed to create and collect inventory's transfer documents. The created and printed document can be passed to a customer with the inventory as a transfer form. The system has an advanced search function useful to find a specific document by various fields. The second function is the service requests' management system. The service requests for the transferred inventory could be registered to the system and processed by adding technical notes and time records to a case. A particular case could be related to a document by a serial number of an inventory. The date format is “YYYY-MM-DD”. A search can be performed by word snippet. E.g., Date [2023-01] will display all documents created in January 2023. The fields “Model” and “Serial number” are also included in the search of the documents.

JADIS (Journalized Administration Data Information System) is a set of scripts to gather system information and generate a web interface to access and summarize that information.

JmxHist keeps monitoring history of your application's state, via JMX, and stores in a csv file. You can specify MBeans/Attributes to be stored. You can take certain action when an attribute meet a threshold. It shows charts of the data via web.

live support, operator status, operator time cards to record when they sign in and the time they log out, chat transcripts, operators log, and more.

The Maestro system provides for an Eclipse RCP based application that is designed to support multiple field personnel with tasks that require off-line computing support. This project is in the initial planning stages.

MyShiftbook is a Software that helps you to conserve knowledge form your staff. It is like a Blog, but it organizes the entries in shifts. You are able to manage unlimited Books and grand rights to users to read, write or manage the books.

OTRS Bridge is an open-source PHP script that allows you to take agent emails from 3rd party ticketing solutions and integrate them better with OTRS transparently. Currently best suited to operation with RT (Request Tracker).

eXcentia's OpenSource OTRS package for external database connection from the agent interface. It adds SQL Box functionality in order to query external datasources.

An improved version of the 1.40 version of Project Ocomon

Opah! provides a simple form to manage issue tracking, SLA's and Knowledge Base. The system was originally based on the OcoMon (ocomonphp).

An insurance management system that integrates rating, quotation, underwriting, claims, and accounting management functions.

== MOGUT A GITHUB: https://github.com/GovernIB/pinbal == La Plataforma d'Interoperabilitat de les Illes Balears (PINBAL) és una solució tecnològica desenvolupada pel Govern de les Illes Balears que fa possible la interoperabilitat entre les administracions balears i la resta de l'Estat. PINBAL permet realitzar consultes (ja sigui a través d'una aplicació web o mitjançant serveis web) al serveis disponibles a través de la Plataforma d'Intermediació de l'Estat i als serveis propis definits en l'àmbit de la Comunitat Autònoma de les Illes Balears.

With PigTerm you can chat with your Linux terminal. PigTerm connects you to your/your friends/your office Linux computer's terminal trough Jabber messaging (XMPP Protocol services like Gtalk). So that you do not need ssh access to do this. Think of pigterm as a Remote Assistant for Linux Console. This is useful specially when your remote computer do not have a valid IP address. The software uses QXMPP opensource library (http://code.google.com/p/qxmpp/). The complete code of this library is imported into source tree so that you do not need to compile and install that first. All communication is encrypted using QCA Library. The software does not involve with export control regulations as in QCA (http://delta.affinix.co/docs/qca/) Site they wrote: Functionality is supplied via plugins. ... . Also, by pushing crypto functionality into plugins, your application is free of legal issues, such as export regulations.