Search Results for "library"
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Showing 9 open source projects for "library"
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CTI Server for Avaya
The ctiSVR is a CTI server for IVR system and front-end applications
The ctiSVR is a CTI server for IVR system and front-end applications. The tool uses TSAPI library to monitor IVR and agent extensions, it hides the technical details of TSAPI and provide a simple REST, WebSocket and OCX interface for IVR system and front-end applications to perform CTI call control functions. The ctiSVR program supports passing of customized user data between different kind of CTI software when a customized DLL is developed. -
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CTI Server for Avaya
The ivrSVR is a CTI server for IVR system and front-end applications
The ivrSVR is a CTI server for IVR system and front-end applications. The tool uses TSAPI library to monitor IVR and agent extensions, it hides the technical details of TSAPI and provide a simple REST, WebSocket and OCX interface for IVR system and front-end applications to perform CTI call control functions. The ivrSVR program supports passing of customized user data between different kind of CTI software when a customized DLL is developed. -
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Avaya BCMS Real Time Interfaces
The bcmsSVR can access real time and historical reports from Avaya CM
The bcmsSVR is similar to clintSVR, it is a gateway program for the access of real time and historical reports from Avaya CM. It retrieves these reports directly from Avaya CM and provides API(s) and other kind of interfaces for application development and integration. The bcmsSVR retrieves BCMS reports at an interval that specified by you, it stores the real time and historical data in database, Splunk and memory which enables multiple programs access via REST query API, OCX and C/C++ DLL... -
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Avaya Asterisk Logger
The AstLogger enable call recording in Asterisk for Avaya system.
The Avaya Asterisk Logger is a server module that triggers call recording on Asterisk for the Avaya system. The software uses Avaya TSAPI library, it makes Single Step Conference (SSC) call to an agent extension in Avaya side and bridge the voice path with Asterisk. After voice path bridged between Avaya and Asterisk, Asterisk is responsible for the call recording. Call details information is stored in MySQL database, web based software can be developed to search call records based on information such as calling number, called number, agent ID, etc. ... -
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RepairCenter
Application for managing the repair company.
An quick&dirty application that I am writing for my repair shop. Lack documentation, proper error messages and any kind of support. I have no idea when i'll update it again. Consider it abandoned and feel free to pick up. -
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Abandon Call Monitoring Tool
Monitor Abandon and Short Duration Calls using Avaya TSAPI library
This monitoring tool uses Avaya TSAPI library, it monitors incoming calls from Avaya VDN and display the abandon and short duration calls information for call center operation. It writes call information data to Splunk so you can analysis call center traffic pattern and details. -
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Call Center Auto Greeting Server
Performs auto greeting function for call center agents
Using TSAPI library, the auto greeting server barge in an asterisk extension which then plays a greeting message for an agent. The integration work enables auto greeting function for a call center. -
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Avaya Route Manager
This tool uses Avaya TSAPI library and acts as a call routing server
This tool use Avaya TSAPI library, it registers itself as call routing server for VDNs. When there is call comes in, Avaya send the call to this routing server and asks for routing decision. Currently, the routing server supports the features below: Blocks calls when WHITELIST table is not empty and calling numbers are not defined in the table Blocks calls or or route the calls to a default destination when calling numbers are defined in the BLACKLIST table Routes calls based on User Entered Digits which defined in the UED table Routes calls directly to specific agent based on calling number which defined in the DAC table Routes calls based on calling number which defined in the MAIN table -
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GlobalClient is a multi-user, role-based, plug-in extendable, DB-abstract application for small and mid-size enterprises, written in Borland C++Builder.
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