Search Results for "call"
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Showing 12 open source projects for "call"
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1
CTI Server for Avaya
The ctiSVR is a CTI server for IVR system and front-end applications
...The tool uses TSAPI library to monitor IVR and agent extensions, it hides the technical details of TSAPI and provide a simple REST, WebSocket and OCX interface for IVR system and front-end applications to perform CTI call control functions. The ctiSVR program supports passing of customized user data between different kind of CTI software when a customized DLL is developed. -
2
CTI Server for Avaya
The ivrSVR is a CTI server for IVR system and front-end applications
...The tool uses TSAPI library to monitor IVR and agent extensions, it hides the technical details of TSAPI and provide a simple REST, WebSocket and OCX interface for IVR system and front-end applications to perform CTI call control functions. The ivrSVR program supports passing of customized user data between different kind of CTI software when a customized DLL is developed. -
3
DMCC Logger for Avaya
The DMCCLogger uses DMCC API to record calls for Avaya CM
The Avaya DMCC Logger (DMCCLogger) is a server program that uses Avaya DMCC API to implement call recording for Avaya Aura Communication Manager. DMCCLogger supports Multiple Registration (MR) and Single Step Conference (SSC) recording methods. DMCCLogger receives RTP streams from Avaya Aura CM directly and converts the RTP data to WAV or MP3 file using conversion tool such as ffmpeg. Call details information is stored in MySQL database, a web based software called DMCCLoggerWeb is developed for searching of call records based on information such as calling number, called number, agent ID, etc. ... -
4
Avaya Monitoring Tool
Monitor trunk and hunt group and sends notification emails
This program monitor Avaya resouces such as trunk and hunt group, it sends notification emails when default conditions such as no available trunk or no login agent is found. It can be integrated with Nagios and graph can be plotted in Nagios web page. -
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5
oreka
Enterprise telephony recording and retrieval system
...The project currently supports recording voice from VoIP SIP, Cisco Skinny (aka SCCP), raw RTP and audio sound device and runs on multiple operating systems and database systems. It can record audio from most PBX and telephony systems such as BroadWorks, Metaswitch, Asterisk, FreeSwitch, OpenSIPS, Avaya, Nortel, Mitel, Siemens, Cisco Call Manager, Cosmocom, NEC, etc... It is amongst others being used in Call Centers and Contact Centers for Quality monitoring (QM) purposes. -
6
Avaya Agent Status Notification Light
Agent Status Notification Light for Avaya
...The software integrated with a USB lighting device and showing the agent status by turning on or flashing the device with different color. For example, the software can be configured to show agent idle with green color and on call with red color. -
7
Avaya Asterisk Logger
The AstLogger enable call recording in Asterisk for Avaya system.
The Avaya Asterisk Logger is a server module that triggers call recording on Asterisk for the Avaya system. The software uses Avaya TSAPI library, it makes Single Step Conference (SSC) call to an agent extension in Avaya side and bridge the voice path with Asterisk. After voice path bridged between Avaya and Asterisk, Asterisk is responsible for the call recording. Call details information is stored in MySQL database, web based software can be developed to search call records based on information such as calling number, called number, agent ID, etc. ... -
8
Abandon Call Monitoring Tool
Monitor Abandon and Short Duration Calls using Avaya TSAPI library
This monitoring tool uses Avaya TSAPI library, it monitors incoming calls from Avaya VDN and display the abandon and short duration calls information for call center operation. It writes call information data to Splunk so you can analysis call center traffic pattern and details. -
9
Call Generator for Avaya
Bulk call generator for Avaya
This program makes bulk calls for Avaya platform testing. It is used in load test of IVR application and agent CTI application. -
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10
Screen Pop for Avaya PBX
Implement Screen Pop for Avaya PBX
The ScreenPop implements screen pop function for Avaya PBX. Only web application is supported and telephony data such as AGENTID, CLI, DNIS, UCID, SPLIT, CUSTDATA and UED can be passed to the web application. -
11
Call Center Auto Greeting Server
Performs auto greeting function for call center agents
Using TSAPI library, the auto greeting server barge in an asterisk extension which then plays a greeting message for an agent. The integration work enables auto greeting function for a call center. -
12
Avaya Route Manager
This tool uses Avaya TSAPI library and acts as a call routing server
This tool use Avaya TSAPI library, it registers itself as call routing server for VDNs. When there is call comes in, Avaya send the call to this routing server and asks for routing decision. Currently, the routing server supports the features below: Blocks calls when WHITELIST table is not empty and calling numbers are not defined in the table Blocks calls or or route the calls to a default destination when calling numbers are defined in the BLACKLIST table Routes calls based on User Entered Digits which defined in the UED table Routes calls directly to specific agent based on calling number which defined in the DAC table Routes calls based on calling number which defined in the MAIN table
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