Search Results for "data center sim"

This software suite is designed to extend the functionality of the Asterisk PBX through platform-independant web-client applications. Includes the VICIdial inbound/outbound contact center application. The suite is scalable across multiple Asterisk servers.

An open source CRM built on SuiteCRM and wired into our contact centre stack, so the customer record and the phone call are not sitting in two separate systems. The CRM side is what you would expect: accounts, contacts, leads, opportunities, cases and campaigns, with the reporting and workflow SuiteCRM already gives you. What we added is the telephony integration. Calls can be placed from a record, an inbound call can bring the matching record up, and campaign activity flows back into...

AthenaCentral is used since 2006 by health club chains, fitness centers, gyms and many membership organizations. It offers multilingual, multi-country and multi-center functionality. Its flexibility and power enables you to quickly adapt to environmental as well as organizational changes. The system includes components for integrating additional technologies such as access control (barcode, RFID, fingerprints, ...). It is fully compatible iso20022 (financial information transactions)...

This monitoring tool uses Avaya TSAPI library, it monitors incoming calls from Avaya VDN and display the abandon and short duration calls information for call center operation. It writes call information data to Splunk so you can analysis call center traffic pattern and details.