Search Results for "agent"

This software suite is designed to extend the functionality of the Asterisk PBX through platform-independant web-client applications. Includes the VICIdial inbound/outbound contact center application. The suite is scalable across multiple Asterisk servers.

...Key features: - Server performance monitoring and alerting - AMD accuracy tuning and analysis - Campaign optimization scripts - Compliance and DNC automation - Asterisk dialplan utilities - Real-time agent and queue dashboards Visit https://vicistack.com for documentation, guides, and community resources.

...ICTContact is advanced contact center software featuring omnichannel communications, unified communications, IVR studio, CRM operations, Collaboration, CRM business automation and integration, and multi-tenant and white label support suitable for contact centers, call centers, entrepreneurs, and Service Providers. ICTContact offers smart webrtc agent-based manual dialing, preview dialing as well as progressive dialing capabilities.

Teleweb is a simple but very efficient call center software. It is the only solution out there that is completely wireless and hosted online. No need for landline, softphone or Voip. All you need is your computer, a headset and you can call the world online.

...Client module handles clients user interfaces, subscribed service details, service links, list of available addons and current balance. Another module, ICTService creates simple rules that adds top-up, purchase of add-on, assign/revoke permission, create and assign agent / extensions. ICTService also manages a form that allows new customers to choose a package to subscribe. Ratelist module directly connects with service portal's rate list and imports complete rate list in the Drupal table for rate list.

A PHP based Mail Transport Agent with a DB backend for Virtual Domains/Users.

Madirish Webmail is a PHP based email agent (with an Address Book and Calendar) primarily used to access a POP3 account via the web. The system uses MySQL and PHP, and while developed for Linux, will probably work on other platforms. The Address Book a

Asterisk based callcenter system. Administration interface to manage queues, agents, accounts, skills - track calls, create statistics. Realtime queue monitor. Agent web interface with build in IAX softphone.

Help Agent is a web site support program. It includes Knowledge Base, Trouble Ticket and Live Chat. It allows easy administration and the ability to add support personnel and includes a visual online/offline indicator that can be dislayed on your pages.

GnuDialer is a complete predictive dialer for contact centers. Written in c++. It's a multi-process OOP. GnuDialer supports inbound, outbound, blended, preview, and auto campaigns. The agent can dispo, hangup, pause, conference and record calls.

Webmail client for call center agents. Designed to efficiently manage and report on a large number of emails to a small number of email addresses. Specifically designed with webforms in mind where one email address may receive over 1000 emails per day.

Integration of iCalendar with SER Presence Agent

The Zander mail agent is used to view email with any terminal equipment. You can create you own profiles to every user-agent and set the output language from WML to HTML and even XML. With Zander you can also read your email from multiple IMAP boxes, if y

iTop is an opensource Helpdesk solution. I've developp with Zend Framework a Web Portal using iTop's Webservices. iTop is used by Helpdesk Agent. This portal allows End user to create and manage their Services Requests. I've used Zend Framework, Centurion CMF, Jquery and Google Api