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Product overview
Crisp is a multi-channel helpdesk built to give teams a unified, mobile-ready inbox. Trusted by over 300,000 businesses worldwide, it’s designed to let support and sales teams handle conversations from desktop or smartphone without losing context.
Purpose-built for mobile workflow
Crisp’s mobile-first approach puts everything an agent needs into one app: a shared team inbox, contextual private notes, quick-response shortcuts, and live audio or video calls. The interface keeps interactions organized so agents can answer faster and maintain consistent service whether they’re at their desk or on the go.
Connected messaging sources
Crisp consolidates conversations from many platforms so you can manage them from a single place:
- Facebook Messenger
- Phone calls
- Telegram
- Line
- Email accounts
Core capabilities
Beyond message aggregation, Crisp includes several built-in tools that support customer engagement and team productivity:
- A lightweight CRM to keep customer context and history
- Chatbots for automated responses and qualification flows
- Marketing automation to run campaigns and targeted messages
- Shared inbox features so teammates can collaborate and assign conversations
- Internal notes and agent-only comments to preserve context
- Help center articles and response templates for faster replies
- Keyboard shortcuts and canned responses to speed handling
- Integrated audio and video calling for richer interactions
Alternative option
If you’re exploring other free tools, Paper by WeTransfer is often suggested as a simple alternative for teams seeking a lightweight, no-cost solution.
Technical
- iPhone
- German
- Finnish
- French
- Portuguese
- English
- Spanish
- Arabic
- Polish
- Danish
- Dutch
- Turkish
- Free
