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itop - ITSM & CMDB OpenSource

dflaven, etaloc, joebill680, romainq

Download iTop-1.2.1-513.zip

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Description

IT Operations Portal: a complete open source, ITIL, web based service management tool including a fully customizable CMDB, a helpdesk system and a document management tool. iTop also offers mass import tools and web services to integrate with your IT

itop - ITSM & CMDB OpenSource Web Site

Features

Fully configurable CMDB
HelpDesk and Incident Management
Service and Contract Management
Change Management
Configuration Management
Automatic SLA management
Automatic impact analysis
CSV import tool for all data
Consistency audit to check data quality
Data synchronization (data federation)

User Ratings

76% recommended

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User Reviews

Posted by Miguel Diego — 2012-03-30

Amazing software, and the guys are really awesome in the support withexcellent response times and a clear explanations for each question, if you want to have a CMBD you should try this first.
Posted by George Kamenjati — 2011-01-19

I just upgraded to 1.0.2 and it went smoothly, looking forward to the next version, and hopefully more IE8 compatibility. Hopefully the LDAP support will be more automated. Great job Denis Erwan, keep up the good work.
Posted by Aribo — 2010-08-07

Great piece of software
Posted by Gillardino Boccacio — 2012-05-12

much needed project, especially useful СSV import files. Thank you!
Posted by Roy Smith — 2012-04-30

Very useful program. Thanks
Posted by kudlak — 2012-04-07

great software! :)