itop - ITSM & CMDB OpenSource Icon

itop - ITSM & CMDB OpenSource

A simple, web based IT Service Management tool

4.9 Stars (41)
667 Downloads (This Week)
Last Update:
Download Download 2.0.2 (stable)
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Description

IT Operations Portal: a complete open source, ITIL, web based service management tool including a fully customizable CMDB, a helpdesk system and a document management tool. iTop also offers mass import tools and web services to integrate with your IT

itop - ITSM & CMDB OpenSource Web Site

Features

  • Fully configurable CMDB
  • HelpDesk and Incident Management
  • Service and Contract Management
  • Change Management
  • Configuration Management
  • Automatic SLA management
  • Automatic impact analysis
  • CSV import tool for all data
  • Consistency audit to check data quality
  • Data synchronization (data federation)

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User Ratings

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ease 1 of 5 2 of 5 3 of 5 4 of 5 5 of 5 4 / 5
features 1 of 5 2 of 5 3 of 5 4 of 5 5 of 5 4 / 5
design 1 of 5 2 of 5 3 of 5 4 of 5 5 of 5 4 / 5
support 1 of 5 2 of 5 3 of 5 4 of 5 5 of 5 3 / 5
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User Reviews

  • stade13
    1 of 5 2 of 5 3 of 5 4 of 5 5 of 5

    Good ITSM/CMDB, you can easily do what you want

    Posted 04/15/2014
  • khurana2204
    1 of 5 2 of 5 3 of 5 4 of 5 5 of 5

    4 star

    Posted 03/28/2014
  • mortis-omnibus
    1 of 5 2 of 5 3 of 5 4 of 5 5 of 5

    We use this in an enterprise solution for service management: from opening incidents ticket, problem reports, service request and change management. A very good tool. We are about to use the CMDB portion of the tool to allow us to keep track of the inventory. I am pretty amazed that it is so easy to use especially since it utilizes the ITIL standards! :)

    Posted 03/04/2014
  • yves-riguet
    1 of 5 2 of 5 3 of 5 4 of 5 5 of 5

    Our datacenter operation team has been using iTop for a while, now. We are managing 9000 functional assets, and use iTop as a ticketing tool. We chose this IT operation tool based on performance and flexibility. We've been happy ever since. - We are constantly improving on the standard datamodel by implementing our own extensions, adapting the tool to our specific requirements - We are integrating iTop with external systems (Active Directory synchronization, and monitoring platforms) with ease. - The support we received from Combodo was top-notch. The developers are very responsive through the community portal. - iTop can be easily adapted to whatever you want. Out of the office, I am using iTop to manage memberships of a small association. The drawbacks: - It takes a bit of a learning curve to get up to speed with all the functionality. - Documentation was a little weak, at least until version 2.0.0 appeared. It's been constantly improved by the Combodo team ever since. Highly recommended.

    Posted 12/13/2013
  • midomath
    1 of 5 2 of 5 3 of 5 4 of 5 5 of 5

    iTop is the best ITSM tool, we can depend on it in your Production Environment.

    Posted 12/12/2013
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