A simple, web based IT Service Management toolRead More
IT Operations Portal: a complete open source, ITIL, web based service management tool including a fully customizable CMDB, a helpdesk system and a document management tool. iTop also offers mass import tools and web services to integrate with your IT
- Fully configurable CMDB
- HelpDesk and Incident Management
- Service and Contract Management
- Change Management
- Configuration Management
- Automatic SLA management
- Automatic impact analysis
- CSV import tool for all data
- Consistency audit to check data quality
- Data synchronization (data federation)
KEEP ME UPDATEDGet project updates, sponsored content from our select
partners, and more.
All in all I think the product is good. What is seriously lacking is support. The forums are poorly monitored. You can see questions that have been asked in 2012 still not addressed. The documentation needs to be more detailed and up to date as well. The GUI is easily navigated and the performance of searching is good as well. CSV imports are sketchy mind you with some glaring bugs. All in all a decent toolset. With some time and effort it could be great.
Very good software. This software provide a huge support for IT process and IT requiriments. We can alter the system to make ours and this customization its a lot easy and make the iTop biggest. Thank's for the idea and for this IT support software. Just need to have more attention in support for problems and issues and this forum discussion or by email.
I manage a network with several hundred users. There was no form of IT management before installing itop. itop provided our IT department with almost everything we needed. The install was easy. Configuring things so we could manage tickets, contacts and devices was a bit tricky. Part of the problem was my lack of ITIL knowledge. Once I figured things out everything worked the way it should. We can track user request, contacts and devices. Not sure how we would survive with out this. The only downside is the lack of support. I even tried contacting the company. Instead of offering me some kind of support contract, I was redirected to the community support site. I was hoping I could get support for active directory integration. Haven't been able to figure this out. Other then those two issues, itop has worked out better than expected.
Standalone is okay if you like manually inputting everything. No easy way (or documentation) on how to sync with other common systems (ocs/glpi/fusioninventory). Talend has some promise so you can transform the data and insert it into iTop but, makeing the relationships is a beast. For example, Inserting a computer and os and software are easy. Linking them all together is where you will start pulling your hair out. Doesn't seem to be any plugins for this either, ie: no community. For small shops with a little to track, this is okay but, if you are that small, this is overkill. No network scanning either....
The system is complete and has an excellent design. Just need people's support department, provide answers
Combodo is a french IT service company created by the founders of the Open Source project iTop. Combodo helps all enterprises in improving IT management using ITIL best practices.
ITOMIG is a German company specialized in open source consulting and implementation, especially around iTop and Libre Office.
Super-Visions is committed to the success of every one of its customers and partners. We know that our customer’s IT Operations and Service Delivery success depends, in part, on a partner that delivers comprehensive monitoring coverage and IT automation.
OpenCSI is a French consulting company specialized in consulting and integration of high added value Open Source technologies.
Qinet is an Italian ICT company. Qinet can becom eyour partner in the identification and organization of processes and infrastructure solutions.