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In ver 0.7, I was able to convert very good solutions to knowlwdge base, but I don't seem to be able to do that in version 0.99.
Please help.
Thank you.
2009-07-24 07:10:36 UTC by ndiosha
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Please how do I customise the sidebar users see after they have logged in?
the sidebar.inc file seems to control it, but making changes to this file
does not seem to have any effect. For exaple, I would like to add
additional links to the sidebar, but cannot.
I used the (De)restrict to remove 'My Details' and 'My Preferences', but
that's about it.
Any help will be appreciated.
2009-05-14 23:24:34 UTC by ndiosha
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Thank you.
Also, how do I customise the sidebar users see after they have logged in? the sidebar.inc file seems to control it, but making changes to this file does not seem to have any effect. For exaple, I would like to add additional links to the sidebar, but cannot.
I used the (De)restrict to remove 'My Details' and 'My Preferences', but that's about it.
Any help will be appreciated...
2009-05-06 10:04:33 UTC by ndiosha
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When you log in as the root user, there will be a Front Page Sidebar link along the left. This will allow you to change what links are shown on the front page.
2009-04-30 19:53:54 UTC by mivok
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Helpme ICT is a brilliant system. Thanks a lot for the effort you guys have put into this.
Would you know which file within the system hold the hyperlinks on the left hand side of the Homepage (index.php).
These links are only relevant for a developer and the users do not need them. Instead I could replace them with meaningful links for my users.
I have searched everywhere as I would like...
2009-04-29 14:19:23 UTC by ndiosha
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Our installation of HelpmeICT contains about 14 sites and 1350 users. (These users can work on all 14 sites so the usersites table contains about 19000 records). We have about 20000 issues.
The "Find Issue" page took about 8 seconds to display which frustrated the support engineers. We have optimized the queries so that it takes about 1,5 seconds now to display the page.
Maybe others can...
2008-12-17 10:45:06 UTC by gjwerler
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I'm not sure if it's an issue with familiarity or not knowing the right people, but I feel like I've just been left out in the wind to fend for myself. I'm really suprised at the lacking support or care for anyone reporting an issue. I've had yet another ticket I can't get rid of in the software. I've pretty much inherited it and don't know much about PHP or MySql.
I'd appreciate any sort of...
2008-11-03 15:36:28 UTC by mmcfarland
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pegasusrpg committed patchset 368 of module Helpdesk to the helpmeict CVS repository, changing 1 files.
2008-07-05 16:40:46 UTC by pegasusrpg
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pegasusrpg committed patchset 367 of module Helpdesk to the helpmeict CVS repository, changing 1 files.
2008-07-05 16:39:56 UTC by pegasusrpg
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Use this, I fixed the SQL, it's the SQL code itself.
::::Copy from here on out::::
-- phpMyAdmin SQL Dump
-- version 2.7.0-pl1
-- http://www.phpmyadmin.net
--
-- Host: localhost
-- Generation Time: Feb 01, 2006 at 02:32 AM
-- Server version: 4.1.14
-- PHP Version: 4.4.0-pl1-gentoo
--
-- Database: `helpdeskdb`
--
-- --------------------------------------------------------.
2008-07-01 17:47:22 UTC by rcolemanapi
