Re: [WiX-users] upgrade fails with 1612 error

[Phil W. <phi...@gm...>]

There is not quite enough log to be sure, but the other possibility is
that the cached MSI (typically in C:\Windows\installer) is missing,
and that will result in a search for the original MSI source. Also not
clear from the log is if this is the result of an explicit
ResolveSource action or something else that requires the source. For
example if the cached MSI says a file version 1.5 is on the system but
the actual version on disk is 1.6 (and not supplied with a Windows
Installer update) then the upgrade has no idea whether the incoming
MSI will update it or not, so it asks for the install source.

More of the log before this part would help.
---------------
Phil Wilson


On Tue, Jun 30, 2015 at 10:40 AM, Rob Mensching <ro...@fi...> wrote:
> It appears the old MSI requires it's source (that's a big no-no on uninstall). Can you successfully uninstall it directly (i.e. not via an upgrade)?
>
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> -----Original Message-----
> From: gapearce [mailto:mr_...@ya...]
> Sent: Tuesday, June 30, 2015 9:41 AM
> To: wix...@li...
> Subject: [WiX-users] upgrade fails with 1612 error
>
> I have a machine where I cannot upgrade my old product to the new version.
> It is just on this one machine - it has successfully upgraded on many other machines of the same version of windows.
>
> Thanks in advance if anyone can tell me why this happens (it is intermittent even on the same machine).
>
> User is admin, and the upgrade code has never changed.  Product code is different every time I build the installer.
>
> Here is the (most obviously to me) relevant part of the msi log:
>
> MSI (s) (84:70) [11:31:34:536]: SOURCEMGMT: Media enabled only if package is safe.
> MSI (s) (84:70) [11:31:34:536]: SOURCEMGMT: Looking for sourcelist for product {BDAE80A8-5F58-46A9-BDD0-1297BC21CC46}
> MSI (s) (84:70) [11:31:34:536]: SOURCEMGMT: Adding {BDAE80A8-5F58-46A9-BDD0-1297BC21CC46}; to potential sourcelist list (pcode;disk;relpath).
> MSI (s) (84:70) [11:31:34:536]: SOURCEMGMT: Now checking product {BDAE80A8-5F58-46A9-BDD0-1297BC21CC46}
> MSI (s) (84:70) [11:31:34:536]: SOURCEMGMT: Media is enabled for product.
> MSI (s) (84:70) [11:31:34:536]: SOURCEMGMT: Attempting to use LastUsedSource from source list.
> MSI (s) (84:70) [11:31:34:536]: SOURCEMGMT: Trying source C:\Users\Administrator\AppData\Roaming\Access\Setup\.
> MSI (s) (84:70) [11:31:34:536]: SOURCEMGMT: Source is invalid due to invalid package code (product code doesn't match).
> MSI (s) (84:70) [11:31:34:536]: Note: 1: 1706 2: -2147483646 3:
> Setup_AACU.msi
> MSI (s) (84:70) [11:31:34:536]: SOURCEMGMT: Processing net source list.
> MSI (s) (84:70) [11:31:34:536]: Note: 1: 1706 2: -2147483647 3:
> Setup_AACU.msi
> MSI (s) (84:70) [11:31:34:536]: SOURCEMGMT: Processing media source list.
> MSI (s) (84:70) [11:31:35:458]: Note: 1: 2303 2: 87 3: A:\ MSI (s) (84:70) [11:31:35:458]: SOURCEMGMT: Trying media source D:\.
> MSI (s) (84:70) [11:31:35:458]: Note: 1: 2203 2: D:\Setup_AACU.msi 3:
> -2147287038
> MSI (s) (84:70) [11:31:35:458]: SOURCEMGMT: Source is invalid due to missing/inaccessible package.
> MSI (s) (84:70) [11:31:35:458]: SOURCEMGMT: Trying media source A:\.
> MSI (s) (84:70) [11:31:35:552]: Note: 1: 1325 2: Setup_AACU.msi MSI (s) (84:70) [11:31:35:552]: Note: 1: 1706 2: -2147483647 3:
> Setup_AACU.msi
> MSI (s) (84:70) [11:31:35:552]: SOURCEMGMT: Processing URL source list.
> MSI (s) (84:70) [11:31:35:552]: Note: 1: 1402 2: UNKNOWN\URL 3: 2 MSI (s) (84:70) [11:31:35:552]: Note: 1: 1706 2: -2147483647 3:
> Setup_AACU.msi
> MSI (s) (84:70) [11:31:35:552]: Note: 1: 1706 2:  3: Setup_AACU.msi MSI (s) (84:70) [11:31:35:552]: SOURCEMGMT: Failed to resolve source MSI (s) (84:1C) [11:31:35:552]: Note: 1: 1714 2: Access Configuration Utility 3: 1612 CustomAction  returned actual error code 1612 (note this may not be 100% accurate if translation happened inside sandbox) MSI (s) (84:1C) [11:31:35:552]: Product: Access Configuration Utility -- Error 1714. The older version of Acronis Access Configuration Utility cannot be removed. Contact your technical support group. System Error 1612.
>
> Thanks in advance...
>
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