Re: [Mailmanager-users] Users getting an email whenever a ticket is assigned them..

[Graeme M. <ma...@wo...>]

On 10 May 2005, at 15:57, Dan Baughman wrote:

> So I updated to mail manager 1.1.1  and backed off my mail check
> frequency and I think that will fix my periodic mail stoppage.
>
> Now I just need to get it setup so that whenever someone is assigned a
> ticket, that user gets an email.
>
> That way you wouldn't have to send them a separate email to let them
> know to log in and deal with their issue.
>
> I made a request for feature on this but must not have clearly
> articulated becuase I dont think the person understood.  The
> notifications work for new tickets that are generated when email comes
> in, but not when you change the status of a ticket to reflect a new
> owner.

That should definitely work from 1.1 onwards - it was a feature  
introduced in 1.1rc1 according to the CHANGES.txt.  I've just tried  
it out and it certainly works on our copy of MailManager.

The relevant code is in Ticket.py, in Ticket::changeDetails(), on  
line 381.  If the assigned user has changed, and notify_agent[1] is  
set on the account, it will notify the agent of a change in assignment.

If it's still not working for you, can you please submit a bug report  
through the tracker with steps to reproduce it and I'll take a look  
at it tomorrow morning.

[1] Which maps to the 'Notification' option in the edit account screen.
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