[Mailmanager-users] KeyError: -1074637436

[Trung T. <Tru...@hw...>]

Hi,
We have been deploying MailManager 1.0 for few months. It initially works
very well. For some reason MailManager now keeps returning KeyError with
value such as -1074637436 (can be any number). It seems that it is
ZCTextIndex error because the error log always includes the following
traceback
.....
Module Products.ZCatalog.CatalogPathAwareness, line 110, in reindex_object
Module Products.ZCatalog.CatalogPathAwareness, line 106, in unindex_object
Module Products.ZCatalog.ZCatalog, line 558, in uncatalog_object Module
Products.ZCatalog.Catalog, line 411, in uncatalogObject Module
Products.ZCTextIndex.ZCTextIndex, line 181, in unindex_object Module
Products.ZCTextIndex.OkapiIndex, line 68, in unindex_doc Module
Products.ZCTextIndex.BaseIndex, line 176, in unindex_doc Module
Products.ZCTextIndex.BaseIndex, line 304, in _del_wordinfo 

I do pack the database, update the catalog, restart Zope but they only can
help for a short time then we encounter KeyError again. This error usually
occurs when users try to modify the ticket.

Has anyone experience similar issue and knows how to fix it? I do really
appreciate any help.

Thanks,


Trung Tran
Email: tru...@hw...