From: Matthew C. <ma...@in...> - 2006-06-06 18:31:11
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Hey all, Right now, we have two use cases going to the same account: (1) Items needing a response (2) Items needing to be stored away for possible later reference (about a dozen different types) Right now, using a standard email system, items falling into category (2) are filtered into an appropriate folder and items falling into category (1) are left in the Inbox and answered. We would like to preserve this functionality in mailmanager, but the only way I can think of is to create a series of "dummy" users and have the filters assign to those users. The problem is that these users will appear in the "users" list, and logged-in users will have to wade through all these names. Using the "Category" field would work, except that I can't find a way to filter by category. Any ideas? -- Matthew Caron Software Developer InsureMyTrip.com mat...@in... (401) 773-9223 (401) 921-4530 fax |
From: Matthew C. <ma...@in...> - 2006-06-06 19:37:39
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Sorry, I wasn't clear. I can figure out how to filter an incoming ticket to put it into a given category. I cannot, however, figure out a way to filter the ticket view such that only tickets of given categories are displayed. -- Matthew Caron Software Developer InsureMyTrip.com mat...@in... (401) 773-9223 (401) 921-4530 fax Vishal Kashyap wrote: > Hi , > > > > Using the "Category" field would work, except that I can't find a > way to > filter by category. > > > Create categories and accordingly filters such that mails are sorted > out. This is the optimal IMHO > -- > With Best Regards, > Vishal Kashyap. > http://www.vishal.net.in |
From: Kevin C. <ke...@lo...> - 2006-06-07 08:52:14
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On Tue, Jun 06, 2006 at 03:36:09PM -0400, Matthew Caron wrote: > Sorry, I wasn't clear. > > I can figure out how to filter an incoming ticket to put it into a given > category. > > I cannot, however, figure out a way to filter the ticket view such that > only tickets of given categories are displayed. At present you cannot filter by category on the ticket list screen, you would have to use the search results. There was some discussion here about making the ticket list screens more customisable - effectively allowing each to be search query. At present, you might find that a filter that puts the tickets you don't want to deal with right now into the hold state, that might solve the issue? Alternatively, allowing additional states in 2.1 would also address the problem, but we aren't at the stage of allowing end users to do that in the 2.1 series. Regards, Kevin -- Kevin Campbell Logicalware Ltd GPG Key: F480EC23 |
From: Vishal K. <vis...@gm...> - 2006-06-07 20:31:46
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Hi , Sorry, I wasn't clear. > > I can figure out how to filter an incoming ticket to put it into a given > category. > > I cannot, however, figure out a way to filter the ticket view such that > only tickets of given categories are displayed. > > Sorry I did not read that carefully. How about going into search and searching with category and leaving rest of fields blank ;-) Alternatively hacking the Tickets.zpt Was I correct i suggesting that file Hope this helps -- With Best Regards, Vishal Kashyap. http://www.vishal.net.in |
From: Vishal K. <vis...@gm...> - 2006-06-07 22:25:31
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Hi , > > > Using the "Category" field would work, except that I can't find a way to > filter by category. > > Create categories and accordingly filters such that mails are sorted out. This is the optimal IMHO -- With Best Regards, Vishal Kashyap. http://www.vishal.net.in |