DownloadSupport Incident Tracker (or SiT!) is a web based application for tracking technical support calls/emails. Engineers work to Service Level Agreements and incidents are flagged if they stray outside of them.
Features
- Web based: easy to install and use
- Configurable service levels (SLA's)
- Tracks all inbound and outbound emails
- LDAP Integration (Support for Active Directory, eDirectory, openLDAP)
- Support for over 19 languages (and counting) + much more...
Project Samples
License
GNU General Public License version 2.0 (GPLv2)
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User Reviews
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Has a bit of a learning curve but lots of features and good documentation.
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Very good project
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Superb...... Interesting. Keep it up. Thanks.
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Interesting project, good for biz.
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SiT never ends. It's really replacing the commercial buggy projects in the market. Guys Cheers UP !! :-)