Support Incident Tracker (or SiT!) is a web based application for tracking technical support calls/emails. Engineers work to Service Level Agreements and incidents are flagged if they stray outside of them.
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SiT never ends. It's really replacing the commercial buggy projects in the market. Guys Cheers UP !! :-)
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SiT is an evergrowing application for managing support incidents. It's Free It's OpenSource and it can replace many commercial support tracker systems. I would recommend it in a heartbeat
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