Support Incident Tracker (or SiT!) is a web based application for tracking technical support calls/emails. Engineers work to Service Level Agreements and incidents are flagged if they stray outside of them.
- Web based: easy to install and use
- Configurable service levels (SLA's)
- Tracks all inbound and outbound emails
- LDAP Integration (Support for Active Directory, eDirectory, openLDAP)
- Support for over 19 languages (and counting) + much more...
Very good project
Superb...... Interesting. Keep it up. Thanks.
Interesting project, good for biz.
SiT never ends. It's really replacing the commercial buggy projects in the market. Guys Cheers UP !! :-)
sitracker works great
Easy to install and use.