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Support Incident Tracker Icon

Support Incident Tracker

28 Recommendations
145 Downloads (This Week)
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Description

Support Incident Tracker (or SiT!) is a web based application for tracking technical support calls/emails. Engineers work to Service Level Agreements and incidents are flagged if they stray outside of them.

Support Incident Tracker Web Site

Features

  • Web based: easy to install and use
  • Configurable service levels (SLA's)
  • Tracks all inbound and outbound emails
  • LDAP Integration (Support for Active Directory, eDirectory, openLDAP)
  • Support for over 19 languages (and counting) + much more...

User Ratings

 
 
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User Reviews

  • Posted by seethalakshmi 2009-08-26

    SiT never ends. It's really replacing the commercial buggy projects in the market. Guys Cheers UP !! :-)

  • Posted by Mr Solar 2012-03-03

    Interesting project, good for biz.

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