Support Incident Tracker (or SiT!) is a web based application for tracking technical support calls/emails. Engineers work to Service Level Agreements and incidents are flagged if they stray outside of them.
Features:
- Web based: easy to install and use
- Configurable service levels (SLA's)
- Tracks all inbound and outbound emails
- LDAP Integration (Support for Active Directory, eDirectory, openLDAP)
- Support for over 17 languages (and counting) + much more...
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Ratings and Reviews
- Thumbs up: 3
- Thumbs down: 0
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Thumbs up
SiT never ends. It's really replacing the commercial buggy projects in the market. Guys Cheers UP !! :-)
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Thumbs up
SiT is an evergrowing application for managing support incidents. It's Free It's OpenSource and it can replace many commercial support tracker systems. I would recommend it in a heartbeat
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Support Incident Tracker (SiT!) v3.50 - Relea
Version 3.50 has been released thanks to the dedicated hard work of our developers, translators and testers. This release has better LDAP compatibility, improved permissions and significant progress o... -
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cjreddragon committed revision 5953 to the Support Incident Tracker SVN repository, changing 2 files -
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