Support Incident Tracker (or SiT!) is a web based application for tracking technical support calls/emails. Engineers work to Service Level Agreements and incidents are flagged if they stray outside of them.
Features:
- Web based: easy to install and use
- Configurable service levels (SLA's)
- Tracks all inbound and outbound emails
- LDAP Integration (Support for Active Directory, eDirectory, openLDAP)
- Support for over 18 languages (and counting) + much more...
Release Date:
2010-01-23
Topic:
Operating System:
License:
Translations:
Brazilian Portuguese, Chinese (Simplified), Chinese (Traditional), Danish, Dutch, English, French, German, Italian, Japanese, Lithuanian, Portuguese, Russian, Spanish
Intended Audience:
User Interface:
Database Environment:
Programming Language:
Registered:
2006-02-20
Ratings and Reviews
- Thumbs up: 4
- Thumbs down: 1
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Thumbs up
SiT never ends. It's really replacing the commercial buggy projects in the market. Guys Cheers UP !! :-)
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Thumbs up
SiT is an evergrowing application for managing support incidents. It's Free It's OpenSource and it can replace many commercial support tracker systems. I would recommend it in a heartbeat
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Thumbs up
Very Good!
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