Best Workforce Management Software for Zendesk
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Compare the Top Workforce Management Software that integrates with Zendesk as of December 2025
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This a list of Workforce Management software that integrates with Zendesk. Use the filters on the left to add additional filters for products that have integrations with Zendesk. View the products that work with Zendesk in the table below.
What is Workforce Management Software for Zendesk?
Workforce management software helps businesses optimize the scheduling, tracking, and management of their employees. These platforms typically include features for time and attendance tracking, employee scheduling, payroll integration, performance management, and labor compliance. Workforce management software allows organizations to ensure that the right people are in the right place at the right time, improving productivity, reducing labor costs, and enhancing employee satisfaction. It may also offer analytics and reporting tools to monitor workforce performance, optimize resource allocation, and support decision-making. Compare and read user reviews of the best Workforce Management software for Zendesk currently available using the table below. This list is updated regularly.
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Rippling
Rippling
Streamline your business with Rippling’s all-in-one platform for HR, IT, payroll, and spend management. Effortlessly manage the entire employee lifecycle, from hiring to benefits administration. Automate HR tasks, ensure compliance, and streamline approvals. Simplify IT with device management, software access, and compliance monitoring, all from one dashboard. Enjoy timely payroll, real-time financial visibility, and dynamic spend policies. Rippling empowers your business to save time, reduce costs, and enhance efficiency, allowing you to focus on growth. Experience the power of unified management with Rippling today.Starting Price: $8 PEPM -
2
Deltek Replicon Time
Deltek
Replicon Time is a leading cloud-based project time tracking platform that helps mid-market and enterprise organizations manage time, projects, and workforce operations with accuracy and confidence. It provides a single source of truth for all time data — connecting project delivery, billing, payroll, labor compliance, and workforce productivity across global teams. Key Features & Benefits • AI-powered Time Tracking • Project Time & Cost Management • Workforce & Scheduling Management • Leave & Absence Management • Compliance & Governance • Payroll & Billing Integrations • Analytics & AI Insights • Mobile & Global Support Trusted by finance, operations, HR, & compliance leaders across industries like professional services, IT, consulting, engineering, & government contracting, it helps improve profitability, ensure compliance, and make confident, data-driven decisions.Starting Price: $6 per user per month -
3
Assembled
Assembled
Assembled's Workforce Management prepares you for anything with precise forecasting, automated scheduling, and robust real-time insights. Whether managing in-house, AI, or BPO agents, coverage adapts to your needs. Advanced models understand your unique patterns and account for both human and AI capacity. Staff live and async channels precisely with granular forecasting for all work types. Automated scheduling orchestrates human and AI agents seamlessly with flexible templates, built-in compliance, and agent flexibility through pre-approved guardrails. Actionable real-time insights monitor performance with customizable alerts, dashboards to slice and dice data, and drag-and-drop fixes for instant staffing adjustments. Maximize BPO outcomes with shared headcount planning, real-time syncing, and automated invoice validation. Delivers 90% less time scheduling, 50% less time forecasting, and seamless integration with your full tech stack.Starting Price: Talk to sales to learn more -
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Teramind
Teramind
Teramind provides a user-centric security approach to monitoring your employees’ digital behavior. Our software streamlines employee data collection in order to identify suspicious activity, improve employee productivity, detect possible threats, monitor employee efficiency, and ensure industry compliance. We help reduce security incidents using highly customizable Smart Rules that can alert, block or lockout users when rule violations are detected, to keep your business running securely and efficiently. Our live & recorded screen monitoring lets you see user actions as they’re happening or after they’ve occurred with video-quality session recordings that can be used to review a security or compliance event, or to analyze productivity behaviors. Teramind can be installed in minutes and can be deployed either without employees knowing or with full transparency and employee control to maintain trust.Starting Price: $12/month/user -
5
Asana
Asana
Asana helps teams orchestrate their work–from daily tasks to strategic cross-functional initiatives. With Asana, teams are more confident, move faster, and accomplish more with less—no matter where they are located. More than 119,000 paying customers and millions of free organizations across 190 countries rely on Asana to manage everything from company objectives to digital transformation to product launches and marketing campaigns. In Asana, you can track the status of initiatives with ease and get an accurate view of how you’re progressing towards goals. Report on project progress in minutes with real-time work reporting to create visibility for teams and stakeholders. Join millions of users getting work done with a free trial.Starting Price: Free -
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ClickUp
ClickUp
ClickUp is the future of work with tasks, docs, goals, project management and more. Data silos and duplicate spend have no place in a modern workplace. ClickUp brings all of your work into one place—one app to replace them all. Whether you're proofing ads or working on sprints, ClickUp is fully customizable for every type and size of team. Built for teams of all sizes and industries, ClickUp’s fully customizable and proprietary features make it a must-have for any teams that want to keep everything from design to development in one place. ClickUp AI is a role-based AI assistant that helps software teams use artificial intelligence to streamline workflows, save time, and enhance creativity. ClickUp AI provides more than 100 templated prompts that are tailored to users. These prompts were developed in partnership with workplace experts across industries. ClickUp AI can be used for AI writing, AI coding, summarizing, writing briefs, sales/marketing emails, and more.Starting Price: $5/user/month -
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TCP Humanity
TCP Software
Humanity is a feature-rich, online workforce management platform designed to boost business leaders' focus on essential staff administration while gauging the costs of running a business more accurately. Through their step-by-step shift planning tools, Humanity helps to streamline communication with the use of their in-app messaging options and facilitates reporting tasks with exports that are ready to be integrated with any payroll provider of choice. It also helps reduce up to 80% of time traditionally spent on employee scheduling by giving management the ability to eliminate clunky spreadsheets or pen-and-paper documents. In addition, the mobile application which provides staff and managers full suite access eliminates the need for chasing time sheets or comparing schedules with time clocks also empowers employees to clock in and out of shifts with one click action. Humanity (Shiftplanning) is a must-have solution for any size organization that is looking to strengthen their operStarting Price: $2.00/month/user -
8
NICE CXone Mpower
NICE
NICE CXone Mpower is an AI-driven customer service automation platform that unifies workflows, agents, and knowledge into a single, scalable system. It enables businesses to design, build, and operate end-to-end workflows, fostering seamless collaboration between customer service and back-office teams. The platform facilitates the rapid development of AI agents informed by historical interaction data and enhances human agent productivity through specialized AI copilots. By centralizing data, knowledge, and AI models, CXone Mpower ensures secure, contextually enriched interactions, leading to more efficient and personalized customer experiences. -
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Zendesk Workforce Management (WFM) is an AI-powered solution designed to optimize staffing, scheduling, and performance tracking for customer support teams. It leverages historical data to forecast staffing needs accurately, helping reduce overtime and avoid scheduling gaps. The platform automates agent scheduling, tracks real-time activity, and offers analytics for customizable planning. Zendesk WFM empowers agents with better visibility into their tasks, enhancing productivity and job satisfaction. Companies using Zendesk WFM report significant improvements in first reply time, call resolution, and operational cost savings. The software is easy to integrate into existing Zendesk environments and supports businesses of all sizes.Starting Price: $5.00/month/user
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10
Daisee
daisee
Daisee builds technology to provide access to deep insight into the behavioural and emotional dynamics of your customers with the most accurate AI-powered, fully-automated AQM available for more impactful coaching, improved commercial outcomes and compliance monitoring. Daisee analyzes and automatically scores 100% of customer interactions using a world-first automated, digital quality scorecard. This automatically surfaces quality assurance issues that require human intervention in the areas of communication, compliance and conduct. Daisee enables you to see far beyond words alone, surfacing the underlying emotion hidden deep within your interactions – what your customers are really saying, thinking, and feeling. Daisee helps organisations create practical business value immediately, with software that is incredibly flexible and easy to deploy across any telephony system. Globally Daisee operates in Australia, New Zealand and the USA.Starting Price: $89/month -
11
StreetSmart
StreetSmart
One of the biggest misconceptions is that if you want to grow your business and take on more projects, you need to hire more people. This strategy may allow you to serve more clients, but it won’t enable you to boost ROI. Hiring more field workers isn’t the answer. Instead, you should aim to optimize the productivity of your current team. The simplest path to improved productivity is to introduce automated workflows. When done right, workflow automation tools make complicated business processes easier and faster. You’ll be able to serve more clients with the same amount of resources. Increase ROI and achieve scalable growth, effortlessly, with simple, effective automation. Field service management teams are often hesitant to make the switch to a new workforce management solution. Rightfully so, as most platforms tend to be data-driven and can take a while to learn. That’s where StreetSmart is different.Starting Price: $25 -
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Zuper
Zuper
Get started for free and grow your business with digital booking, intelligence dispatching, and best-in-class reporting and analytics. Empower your customers with our best-in-class single window system for all their booking needs. Efficient management of the workforce at your fingertips. Dispatch the right team, to the right place, at the right time, with the right information. Get a 360-degree view of your business with our real-time insights on your KPIs. Make data-driven decisions a part of your business. Collaborates seamlessly with your field teams anytime, anywhere to deliver improved customer experience and rapid ROI with Zuper. Work orders are the core of field service operations. Zuper’s work order management feature provides everything you need to manage, monitor, and fulfill work orders, from work order creation and technician assignment to job execution and debriefing. Add checklist items to your work orders and associate with any status in a simple drag & drop style. -
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CROSS-CRM
CUSTOMER SQUARE
Cross CRM helps contact centers in quality management and increases the productivity of each phone call, chat, digital & social network supervision. The platform also makes it possible to considerably reduce the costs linked to quality control and CRM reporting. CROSS-CRM also allows the implementation of online training programs and AI powered speech analytics for the progress of each agent. -
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Peopleware
Peopleware
Peopleware is a comprehensive workforce management (WFM) platform designed to optimize work scheduling, forecasting, and employee time tracking. It uses machine learning to predict short-, mid-, and long-term workloads, enabling businesses to plan effectively. The platform offers advanced scheduling tools that balance employee preferences with business demands for optimal workforce allocation. Peopleware also supports intraday management to adapt schedules in real-time, ensuring flexibility amid unexpected changes. Additional features include automated time-off management and seamless time and attendance tracking integrated with payroll. Trusted by over 500,000 users worldwide, Peopleware aims to improve operational efficiency while reducing employee burnout and costs. -
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Vantage Point
Pipkins
Vantage Point is Pipkins’ premier enterprise workforce management (EWM) product, featuring comprehensive scheduling, forecasting, and planning functionality for complete enterprise-wide, front office, back office, multi-site, contact center workforce management (WFM) and performance management. At Pipkins, we understand that details matter with every contact. Vantage Point uniquely handles every contact that comes into organizations, including calls, chat, text message, e-mail, and back office work items. Pipkins utilizes our own state-of-the-art algorithms developed by founder, Dr. James Pipkins. The use of these algorithms makes Vantage Point simply the most accurate forecasting product on the market, enabling companies to solve complex operational issues in today's multi-faceted omni-channel workforce management environments. Vantage Point gives organizations a proven WFM solution with the ability to automate processes and reduce costs. -
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IntraManager
IntraManager
Unique and valuable insight into your entire business – combine data from various sources and set up automatic jobs with IntraManager Enterprise. Enterprise allows you to filter your searches and extract data at different levels, giving you a quick and visual overview of your data. The module collects data from your data sources and creates the most accurate and analytical reports. Automate your reports and save time on the routine work in e.g. Excel. When your reports are automated, you are always sure that the right data is coming to the right people, so you are assured the best starting point to work from. We develop and design your Enterprise platform to meet your needs and match your company’s visual identity. The interface is designed in collaboration with you, and it is designed so that you can easily move around in the platform.
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