Best Utility Customer Information Systems (CIS) for Windows
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Compare the Top Utility Customer Information Systems (CIS) for Windows as of December 2025
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What are Utility Customer Information Systems (CIS) for Windows?
Utility Customer Information Systems (CIS) are specialized software solutions designed to help utility companies manage customer-related data and services. These systems centralize and automate processes like customer billing, payment tracking, service requests, account management, and customer communication. CIS platforms provide utilities with tools to track energy consumption, manage tariffs, calculate bills, and handle disputes or inquiries efficiently. They often integrate with other utility management systems (such as asset management or outage management) to provide a seamless workflow and better customer service. By streamlining these processes, CIS solutions enhance operational efficiency, improve customer satisfaction, and ensure compliance with regulatory standards, all while reducing manual effort and errors. Compare and read user reviews of the best Utility Customer Information Systems (CIS) for Windows currently available using the table below. This list is updated regularly.
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1
Skybill Utility Billing
SkyBill
We have built Skybill Utility Billing to meet the needs of all types of utility company. Skybill is a fully automated meter-to-cash solution for utilities, which can run your entire business efficiently in Cloud. Built on and incorporating Microsoft Dynamics 365 Business Central, Skybill fully integrates your ERP and billing operations. As a web-based service, Skybill is accessible from any device (desktop, tablet, mobile), without installing any software. Skybill is ideal for utility companies who have outgrown their existing systems (e.g. Access, Excel, custom-built billing systems), as well as those who are launching as new suppliers in retail energy markets. Skybill Utility Billing is a web, billing software for utility companies such as water, gas, electricity , heating , property manager, or billing on behalf of Landlord services. It provides companies set rates and tariffs per customer, customer group, property, a period of time or any other variation.Starting Price: $175/month/user -
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Bynry SMART360
Bynry
Imagine managing your community’s electricity, gas, or water supply with outdated, cumbersome tools that feel like relics from the past. At Bynry, we are transforming how small and mid-sized utility companies operate with our innovative AI-driven SaaS platform, SMART360. Purpose-built for the evolving needs of modern utilities, SMART360 empowers water, electricity and gas providers to work faster, smarter, and more efficiently. By digitizing critical tasks—whether fixing leaks, monitoring meters, managing customer relationships, or overseeing vital infrastructure—it reduces operational costs, enhances customer satisfaction, and improves resource management. With SMART360, it’s not just about upgrading software; it’s about a future where neighborhoods are healthier, happier, and more environmentally resilient—because reliable utilities are the foundation of thriving communities.Starting Price: $1.39/per month/per meter -
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Diversified Billing
Diversified Technology Corp
Utility Billing Software that is Complete ... Comprehensive ... Contemporary. Diversified Technology has been developing and supporting utility billing software for more than 30 years. Diversified Billing software is used by some 350 utilities across the county to generate more than 7 million utility bills annually. It is rich and full-featured. It offers clients the opportunity to improve customer service and satisfaction with an online customer portal where customers can access their account information and pay their bills. It offers the opportunity to increase staff efficiency by taking advantage technology to email bills, email customers from within the system and interface with any meter reading or accounting system. Available for LAN or Cloud, Diversified Billing can even be customized to meet your unique needs. Diversified Technology also uses its own software to offer utilities a complete managed billing service which currently sends 800,000 bills per yearStarting Price: $250/mo -
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inHANCE
inHance Utilities
inHANCE offers the leading software ecosystem designed for water and sewer utilities, with optional components tailored to fit every utility. We have a suite of products that are easy to use, ranging from your core Utility Billing system, to Mobile Workforce Management solutions, to a Portal for your customers to view and pay bills, change their account info, and receive communications from your office. As a part of the Harris Utilities ecosystem you also get access to a host of complementary products at discounted rates, and you can be confident that you will always have support with our unique "Software for Life" policy. We integrate with a host of partner systems and will customize or integrate as needed to ensure that you and your customers get the information and service that you need. When other providers shy away from customizing their software to your utility's specific needs and processes, inHance is here to help!Starting Price: $1000/year -
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Utility Billing Software
Creative Technologies
El Dorado Utility Billing Software by Creative Technologies is a flexible and full-featured software that delivers a broad-based accurate billing and service order ticketing system. Available in four versions (i.e. Graduate, Professional, Executive, and Enterprise), the El Dorado Utility Billing Software offers a plethora of features that include automated bill calculation, simplified voice creation, dynamic configuration, comprehensive reports, common data repository, service order ticketing, and integrated meter reading interface.Starting Price: $495.00/one-time/user -
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The Water/Utility Management system is a utility billing software product that includes many additional features. It provides for all types of reading/billing methods: such as, customer self-bill with coupon, billing with reading by customer, or billing with reading by district(billing entity). The features below are just a brief sample of those provided by the system.
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Gentrack
Gentrack
The global pace of change is accelerating, and utilities need to rebuild for a more sustainable future. Gentrack provides leading utilities across the world with innovative cleantech solutions. Working with some of the world’s biggest energy and water companies, as well as innovative challenger brands, we are helping companies reshape what it means to be a utilities business. We are driven by our passion to create positive impact. That is why utilities rely on us to drive innovation, deliver great customer experiences and secure profits. Explore our portfolio. Leading utilities looking to transform their business need technologies and partners they can trust. The global pace of change is accelerating, and utilities need to rebuild for a more sustainable future. Gentrack provides leading utilities across the world with innovative cleantech solutions.Starting Price: $500000 one-time payment -
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SmartCDR
BusinessFusion
SmartCDR is a flexible and highly customizable billing platform that can manage the most complex configurations for usage based billing: Satellite Communications, VoIP, VSAT, Telco, Wireless and virtually any other device requiring usage based billing. Build pdf invoices for recurring fees and device usage with efficient emailing to customers, daily, monthly, or annually.Starting Price: $399 per user per month -
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Dallas Data Systems
Dallas Data Systems
Is your current provider SOC 1 certified? If not you should contact Dallas Data Systems, Inc., we can help direct you through the ever changing world of SOC 1 compliance. A SOC 1 Report (Service Organization Controls Report) is a report on Controls at a Service Organization which are relevant to user entities’ internal control over financial reporting. The SOC1 Report is what you would have previously considered to be the standard SAS70, complete with a Type I and Type II reports, but falls under the SSAE 16 guidance. Our Accounts Payable program is easy to set up, maintain, and it provides close control over monies due and payables. Interface this dynamic software to General Ledger and Requisitions and PO’s to enable full encumbrance accounting. Designed with efficiency and control in mind, the Accounts Payable program saves time and journal entries. -
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SSP MIMS
SSP Innovations
MIMS streamlines utility field work by delivering all the information needed – such as GIS, SAP, Maximo, CGI, Oracle – to complete any type of scheduled or unscheduled task using smart forms and friendly mapping. MIMS provides field workers with a single, integrated application that meets all their needs. MIMS provides engineers and crews access to operational data anytime, anywhere. MIMS provides operations managers with analytics on fieldwork, field crews, productivity, and efficiency. MIMS provides compliance managers with searchable and auditable compliance records. MIMS provides IT managers with a single business system interface point and one mobile application to support. -
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Alliance Windows Suite
United Systems & Software
Welcome to a customer information system designed for the management of utility billing, accounts receivables, and meters. Streamline utility billing software/procedures including initial customer setup, meter reading entry or interface, editing, and bill printing. Improve the task of managing customer receivables and payments. Information is furnished that assists in cash flow forecasting, delinquent account management, and financial reporting. Maintain meter inventory and monitor meter information with efficiency. This application tracks individual meter data, meter test records, and historical information. Manage customer service orders with full integration to your customer information system (CIS). Ease the task of service dispatch, departmental collaboration and customer relations with real-time service order information. Oversee customer service delivery and maintain facilities within a centralized management tool. -
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Workhorse Utility Billing
Workhorse Software
For over 30 years, Workhorse has been providing high-quality solutions for Wisconsin municipalities. A complete fund accounting system, designed using the Uniform Chart of Accounts for Wisconsin Municipalities. A flexible, fully automated process, from meter readings through entering cash receipts. Automate all the steps in your payroll process, from entering time cards through distributing fringe benefits across wage categories. Designed to help you keep track of multiple public works projects assessed against many individual property parcels. A complete system for maintaining the various parts of your utility distribution/collection system. Easy entry of all fixed asset information, including additions, transfers, and disposals. Designed to provide billing and receipt capabilities for all municipal charges other than utility charges - fully integrated with our Municipal Accounting system.Starting Price: $7000 per year -
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BillMaster
Data West
Custom rates, seasonal rates, variable tax charges, pro-ration formulas – no matter how complex your billing rate structure is, BillMaster can handle it! Email invoices to those utility customers who request it. Statements may also be posted on a secure, integrated Website where customers can view their current and prior bills, make payments and request various services from your customer service staff, including recurring ACH and credit card payments. Design your billing statements and invoices to look exactly the way you want with a variety of options for usage graphs, charts and notes. Streamline your operation and reduce overhead with BillMaster’s seamlessly integrated solution for outsourced printing, preparation and mailing of statements, newsletters and other forms. WebShare is Data West’s simple but powerful solution to online Bill Presentment and Payment. -
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CUBIC
FREY Municipal Software
The CUBIC® Comprehensive Utility Billing and Control System is designed to provide a powerful billing and CIS (Customer Information System) for utility operations. It supports robust customer information, billing, and cash receipting functions, usage, and bill/payment history, plus a myriad of report options. It supplies important functions like multiple search criteria for account inquiries, real-time updating and electronic input, and receipting interfaces. Reports provide extensive statistics based on customers, services, rates, routes, and much more. CUBIC® powerful receipt processing supports traditional receipt processing and high-speed scanning systems. Everything is online including bill/payment and usage history, deposit and service information, as well as a consumption graph for each individual service. Accounting is highly controlled by the system as well. NARUC reporting is easily accomplished with CUBIC®.Starting Price: $1500.00/one-time -
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SOFTWater
Intedata Systems
Recognized as the industry's leading utility billing software, SOFTWater helps manage various utility office problems as well as eliminates manual operations and errors. Developed by Intedata Systems, SOFTWater's intelligent document management, flexible automation, and robust integrations enable users to bill water, sanitation, sewer, gas, and/or electricity cost-efficiently. Take advantage of the automation discounts offered by the USPS. We process your customer addresses for you, verifying them with the latest postal service database and providing the required reports. SOFTWater makes sending and receiving your address data easy with it’s built-in CASS utility. It will even remind you when it’s time to send your file for processing again! -
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CUSI
Continental Utility Solutions
CUSI delivers Customer Information Systems, Utility Billing, Customer Web Portals, Accounting, and Work Asset Management worldwide. In addition, CUSI develops, implements, and supports a comprehensive line of technology solutions for managing the operational requirements of utilities and local governments. Today over 1,100 water, sewer, gas, electric, and waste management companies utilize CUSI's Windows, SQL, and .Net applications to fulfill their operational needs. CUSI’s Mobile Work Order Management is simple to use and core functionality in UMS. However, CUSI has partnered with two different industry-leading GIS-based work asset management companies Cartegraph and Novotx. This allows complete integration of your companies work asset management and utility billing data. -
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Cogsdale Customer Service Management
Cogsdale
Cogsdale Customer Service Management (CSM) enables clients to seamlessly integrate superior customer relationship management (CRM) with their daily business process requirements. Purpose-built to accommodate the complex billing requirements of municipalities and utilities, Cogsdale CSM streamlines operations, cuts costs, and delivers the best quality services to their customers. The solution also enables users to schedule service orders, view active connections and payment history, and create payment schedules. Cogsdale offers a best-of-breed customer information system that includes: financials, distribution, utility billing, customer management, work management, project management, and procurement. Cogsdale extends the suite to include functionality such as: interactive voice response, document management, payment kiosks, and online credit checks. Cogsdale has been delivering powerful, integrated information solutions since 1997. -
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CentralSquare Public Safety Suite
CentralSquare Technologies
Public Safety Suite Pro (powered by Zuercher) allows you to spend less time shifting between screens with the integrated CAD+911. Everything in one place means you can send responders to the right place in less time and with less effort, while automated callbacks and call prioritization makes your communication center run more efficiently than ever before. With more resources back where they're most needed, your time and efforts are focused less on training or dealing with complicated technology and more on saving lives. Reduce your IT headaches and save your agency over 15% of your overall CAD investment with a managed-server system. Save time with one single, integrated software suite that enables you to share information with responders, dispatchers, jail-booking officers and investigators. Using customizable CAD command lines, menus, dashboards and screens, set up your CAD workflows the way you work. -
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Energy Operations System (EOS)
Znalytics
EOS empowers and enhances your entire customer life cycle – across acquisition, product offers, billing and customer care. Take advantage of its powerful functionality and intuitive design to deliver unrivalled efficiency and seamless experiences. Optimize your customer management, with highly intuitive agent platforms, automation of repetitive tasks, and smart workflow management tools. Low-touch configurations give you the power to implement new business processes rapidly and streamline your existing operations without the need for development support. Centralize your technology operations with a single platform that can manage your entire customer life cycle. EOS provides an Innovation Space to develop seamless integrations with external providers such as Salesforce or Dynamics, and build custom solutions such as broker interfaces or pricing engines. We can manage these integrations and custom solution builds for you, or work alongside your technology partners and in-house teams. -
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EDAMS Billing & Customer Information
Hydro-Comp Enterprises
EDAMS Billing & CRM is a fully functional consolidated commercial web enabled management system that has been specifically designed to cater for the unique requirements of Utility Services Providers and Municipalities. It covers all facets of revenue management, customer relationship lifecycle, including online enquiries, meter readings, walk route management, debt management, revenue collection, direct sales, meter and connection management, billing and management reporting. The EDAMS – Enquiries module provides a quick way to browse to all related entities of a customer like personal details, properties linked to, connection and meters installed, history of meter, readings, plot, charges, payments, financial adjustments, refunds, deposits, monthly bills, debt management history, customer application history. EDAMS CRM is a comprehensive customer services system that deals with all the applications and activities related directly or indirectly to customers. -
21
Brook
Inkey Solutions
A Billing application developed for the companies supplying Water on metering basis. This application easliy handles both commercial & non-commercial sectors. Support for both manual & automatic meter reading, batch as well as singular meter readings inputs, bill generation with auto email facility, maintaining water consumption history for individual customers. -
22
DTE Business Suite
Down To Earth Solutions
Down To Earth’s suite of software applications is especially designed for small to mid-sized companies. Our goal is to provide a complete solution for the unique demands of accounting, distribution, and light manufacturing industries. Our products help automate your financial and operational process and increase efficiency. Simply and effectively, Down To Earth provides the information necessary for success in today’s business world. Down To Earth business software also transcends system platforms. You can take advantage of current technology and protect your hardware investment, even if your system changes. A definite advantage with today’s progressive technology. Our dedicated customer support team offers a full range of training and support options to fit your time demands and budget. We want to insure your staff have the tools to take full advantage of the potential and power of Down To Earth software. -
23
UtilAbility
Cogitate
UtilAbility is a Windows based utility billing software package that was developed with you in mind. Now it's easy to create timely and accurate bills for water, sewer, electric, gas, trash pickup, user fees, and even cable television. With UtilAbility's user friendly interface you will feel comfortable right from the start. Our utility billing software adapts to your utility billing requirements and policies so you are free to bill the way you want. Designed with direct input from our customers, UtilAbility is the utility billing software you've been waiting for! Whether you create bills for a few or thousands, for commercial or government use, UtilAbility will handle the job.Starting Price: $1850.00/one-time -
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Orbit CMB
Central Service Association
Whether you provide one utility service or many services, Orbit Customer Management and Billing allows you to access, manage and maintain all of your customer information in one central location. Your team can easily track customer usage, billing rates, deposits, service orders, collections, customer contacts, and account history and can manage your billing processes more efficiently. Manages all major customer-related business processes and services with one product. Integrates fully with Orbit Dynamic Financial Management to improve accounting accuracy and efficiency. Scales easily for a number of customers and services. -
25
PowerManager Plus
NMPP Energy
In this mobile digital era, you may want to consider offering this option to your retail customers as more customers are expecting this level of customer service. PowerManager® is a powerful software package that allows users to handle a diverse range of tasks, including payroll, inventory, billing, accounts receivable, general ledger, accounts payable, budget projection and many more functions. The ultimate time-saver – EasyClerk® produces bills for water, sewer, refuse and contracted services. Whittle down a week of billing work to just one day with EasyClerk®. The program customizes bills, courtesy notices and meter sheets. It can print bills in route book order or any combination of alphabetical, zip code, mailing pull codes or carrier route. Service Order tracks and manages service orders electronically, resulting in improved efficiency with fewer tasks slipping through the cracks and more satisfied customers. -
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IMS Utility Billing
Information Management Services
The most flexible and versatile billing system available at any price, the IMS Utility Billing system can serve both private and public utility services. The system is easy to use for the smaller customers with only a few hundred accounts, yet powerful enough to handle large customers with many thousands of accounts. There is no limit to the number of customers the system can handle. Utility Billing can bill many metered services, including water, sewer, electric, or gas, as well as any additional charges that your service bills, such as pest control, late fees, or assessments. Standard billing forms (both laser bill cards and laser letter statements) are included with the program. Custom bill forms can be created for an additional charge. A new module offered will print the POSTNET Bar Code on letter laser statements, a great cost saver for large mailings. The IMS Utility Billing system interfaces with many handheld meter readers, for quick meter reading data entry. -
27
CORE Utility Billing
CORE Utilities
For 20 years CORE Utilities has been providing rural utilities, districts, and municipalities throughout the U.S. with powerful and efficient utility billing software designed specifically for the water, wastewater/sewer, and garbage industries. CORE's economical software packages allow our customers to simplify workflow, provide accurate on-time billing, and excellent service to their customers. CORE Utilities' mission is to create powerful, easy-to-use, and economical software packages for small to midsize water and wastewater utilities. CORE Utilities is committed to providing the highest quality products and services to our customers. Quality begins with a product that you can depend on to meet all of your needs today and long into the future. Customer service sets CORE apart from our competitors. Good customer service practices start with understanding our customers' needs and wants. -
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EnSite Safari Suite
EnSite
EnSite Safari Suite® is a powerful multi-commodity software solution for retail energy billing and customer care. It is designed to enable growth for energy companies and service providers through a scalable platform and increased back room efficiency. EnSite Safari Suite provides access to information in one system to improve financial and operational decisions. Energy marketers use Safari to grow their business by leveraging in-house knowledge and expertise, achieving a competitive advantage through advanced customer and information management. Safari CIS provides an intuitive, efficient dashboard for customer management, which translates into a competitive advantage through accurate and timely customer service. -
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Visual Intelligence Portfolio
Software Solutions
Cloud computing has the ability to reshape our world in ways we previously thought were impossible. With VIP Cloud, you can leave behind the on-premise server-based solutions that weigh down your organization with high costs, slow recovery time, and inefficient remote work capabilities. The beauty of the VIP Cloud platform is its sophistication. It has been designed to protect your data from any threat by leveraging Amazon Web Services (AWS), a trusted resource for cloud-based services by government and corporations around the globe. Offering several layers of security controls including built-in firewalls and encryption, AWS will stop malicious activity in its tracks. Managed cloud-based servers and built-in backups allow your IT team to concentrate on more important tasks. The VIP product suite positions you for a seamless transition to the cloud. -
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Caselle Utility
Caselle
Designed for any organization that deals directly with customers. Customize your billings & payment arrangements to meet the unique needs of your organization. Customize and set up billing rates for multiple frequencies and due dates. Set up and track delinquent contract and loan payment arrangements with customers. Generate penalties or service orders while printing delinquent and shutoff notices. View customers, location, meter, deposit, billing, contract, loan, and history information in Customer Inquiry. Simplify the process of tracking real and personal property taxes and payments with Property Tax Collection. Advanced scalability allows this module to satisfy the needs of any organization, and master property control makes managing the interaction between multiple tax collection routines more efficient.
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