Best SMS Gateways for Zendesk

Twilio's SMS Gateway offers businesses a robust solution for enhancing customer engagement through SMS, one of the most widely used communication channels globally. By leveraging this gateway, companies can deliver personalized and timely messages directly to their customers' mobile devices. The SMS Gateway allows for the automation of messages, enabling businesses to send notifications, alerts, and customer support messages efficiently. This automation not only improves operational efficiency but also enhances the customer experience by providing quick and reliable communication. With Twilio's SMS Gateway, businesses can send messages up to 1600 characters, allowing for detailed communication. However, Twilio recommends keeping messages concise, ideally under 320 characters, to ensure optimal deliverability and user experience. This feature is particularly beneficial for customer support and marketing campaigns.

Increase sales and customer satisfaction with smarter SMS campaigns, instant OTPs, notifications, two-way interactions, and other award-winning bulk SMS services. Effortlessly personalize your bulk SMS with names or custom fields, compose in 20+ languages, schedule/stagger your sends, add opt-out path and more. Get best-in-class SMS delivery. Automate sending and receiving SMS from any website, CRM, or application. Access SMS APIs with sample codes in 10+ languages including PHP, Java, .NET & more. Easily insert images, videos, PDFs, spreadsheets & more as shortlinks in your bulk SMS campaigns and grab your customers’ attention. Convey more in 160 characters. Let your customers instantly reach you by just texting into your long codes and keywords. Set auto-replies or take the conversation forward on other channels. Measure campaign outreach and effectiveness with real-time SMS delivery reports, and granular click metrics for all weblinks and attachments sent as Textlocal short links.

Transactional messages, OTPs, promotions: all delivered timely and safely to your customers’ mobile phones. IVR, Click-to-Call, call forwarding, call recording, and call masking features for any app, platform, or website. Conversate with your customers on the most widely-used instant messaging app, and send media attachments. Automate your customer engagement flows with AI-based chatbots for scalable customer interactions. Design multi-channel communication flows with our easy drag-and-drop visual editor. Or use our pre-defined templates. You likely won’t need our support team, but we’re right here if you do. We offer enterprise-grade security to customers in highly-regulated sectors. Our technology allows growing any communication channel, without limits. Automate your customer engagement flows with AI-based chatbots for scalable customer interactions.

Bird (formerly MessageBird) is the next-generation CRM for Marketing, Sales, and Payments, powering over 5 trillion annual messages across Email, SMS, and WhatsApp. Leading brands grow cost-efficiently with Bird through personalized interactions on Email, SMS, and WhatsApp. The world's most innovative companies build communication solutions using Bird's applications and APIs. Get started today and talk to your customers over any channel, for any use case, anywhere in the world. Marketing messages, push notifications, order updates, delivery alerts and more. Operational bottlenecks slowing your growth? Use automated conversations and workflows to collect critical information up front, reduce manual tasks, implement self-service flows, and route chats to the right agent. Get up and running in minutes on our reliable, auto-scaling APIs with extensive documentations, complete API references and intuitive SDKs.

Textline is a business text messaging platform for modern customer support and sales teams. Business texting is a fast, friendly, and convenient communication channel that makes people feel valued. Create better customer experiences and build stronger relationships with customers. Customers want to text you. Stop putting them on hold, and let them get in touch whenever they want, from wherever they are. We make direct, two-way communication possible, even when you’re talking to a large number of people at the same time. Customer support is a group effort. Our platform was built with collaboration in mind, so your team can do its best work. Textline keeps all of your conversations and customer information in one place, so you can monitor your team’s work, create a better process, and measure progress. Set up your phone number and arrange your workspace. Start authentic conversations with customers. Lots of them. Work efficiently using tools and features designed for teamwork.

Tall Bob is a mobile messaging/engagement platform focused on SMS, MMS, RCS, WhatsApp Business, and mobile landing pages, designed to maximise interaction, conversions, and insights. It offers a suite of products; SMS and MMS messaging; a web-portal for SMS, SMS and MMS gateway APIs; and mobile landing pages to build media-rich, interactive customer journeys. Tall Bob emphasises rich content and engagement tools, including video content, surveys, gamification, augmented reality, and catalogues, to make messages more compelling. It provides real-time analytics, dashboards, and reporting to show the performance of campaigns, detailed journey behaviour per recipient, enabling marketers to see which messages, content, and paths are working, and to segment, export, or feed data into third-party systems. The infrastructure promises reliable delivery, strong uptime, and robust local support, including account management and technical team assistance.

Creating Customer Journeys Through Conversations. Engaging experiences that move with your customers. Loved by developers. Built for business. Vonage Communications APIs (formerly Nexmo) helps growing startups and agile enterprises enhance their customer experience and realize new business outcomes at scale. With our easy-to-use APIs, global platform, and expert support, you can abstract the complexity of communications and innovate faster. Reimagine voice interactions to redefine your customer experiences. Make each message count as an opportunity for your customers and your business. Enhance security and privacy—and create seamless login experiences. Build modern, high-quality voice applications in the cloud. Programmatically send and receive SMS in practically every country. Get real-time intelligence on any phone number in the world. Make and receive calls from the cloud with your existing VoIP infrastructure.