Best Shadow IT Discovery Tools for Zendesk
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Compare the Top Shadow IT Discovery Tools that integrate with Zendesk as of December 2025
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This a list of Shadow IT Discovery tools that integrate with Zendesk. Use the filters on the left to add additional filters for products that have integrations with Zendesk. View the products that work with Zendesk in the table below.
What are Shadow IT Discovery Tools for Zendesk?
Shadow IT discovery tools, also known as asset discovery tools, are solutions designed to identify unauthorized or unsanctioned software, devices, and applications within an organization’s network. These tools monitor and map out all digital assets used by employees, highlighting any that haven’t gone through official IT channels or security vetting. They provide IT teams with visibility into hidden software and cloud services, helping to reduce potential security risks, compliance issues, and data breaches. Shadow IT discovery tools typically include real-time alerts, risk assessments, and dashboards that help organizations gain control over their digital environment. By managing unauthorized technology, these tools support safer, more compliant, and streamlined IT operations. Compare and read user reviews of the best Shadow IT Discovery tools for Zendesk currently available using the table below. This list is updated regularly.
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1
EZO AssetSonar
EZO
AssetSonar empowers IT teams to uncover and control Shadow IT before it becomes a security or budget liability. With browser-based discovery and SaaS usage tracking, it detects unsanctioned apps employees adopt outside official IT channels. Every app is tied back to users and devices, giving visibility into spend, risk, and duplication. Automated alerts flag unauthorized tools, while policy enforcement and deprovisioning workflows help IT regain control quickly. Combined with license management and audit trails, AssetSonar turns Shadow IT discovery into a proactive practice—helping organizations cut hidden costs, reduce risk exposure, and strengthen license compliance without slowing down innovation. -
2
Device42
Device42, A Freshworks Company
With customers across 70+ countries, organizations of all sizes rely on Device42 as the most trusted, advanced, and complete full-stack agentless discovery and dependency mapping platform for Hybrid IT. With access to information that perfectly mirrors the reality of what is on the network, IT teams are able to run their operations more efficiently, solve problems faster, migrate and modernize with ease, and achieve compliance with flying colors. Device42 continuously discovers, maps, and optimizes infrastructure and applications across data centers and cloud, while intelligently grouping workloads by application affinities and other resource formats that provide a clear view of what is connected to the environment at any given time. As part of the Freshworks family, we are committed to, and you should expect us to provide even better solutions and continued support for our global customers and partners, just as we always have.Starting Price: $1499.00/year -
3
Setyl
Setyl
Setyl is a cloud-based IT asset management platform (ITAM) that combines hardware and software asset management in one. The platform seamlessly integrates with 100+ IT systems, including MDM, RMM, IDP, SSO, HR, finance, helpdesk tools, and more. Use Setyl to gain full visibility and control over your IT assets, SaaS applications and licenses, users, vendors and spend in one place — helping you: ✓ Streamline and scale your IT operations, including employee onboarding and offboarding. ✓ Identify and eliminate wasted IT spend. ✓ Safeguard against compliance risks and prepare for your audits, including ISO 27001 and SOC 2. The user-friendly interface requires little to no learning curve, making it easy to use and implement, and to collaborate with people across your organization. Features include: asset and license register, full asset lifecycle management, app renewal management, employee on/offboarding, shadow IT detection, vendor audits, and IT spend reporting. -
4
BetterCloud
BetterCloud
BetterCloud is the category creator and market leader for SaaS Management. We provide IT, security and procurement professionals the only unified SaaS Lifecycle Management platform to track your applications, manage spend and expenses, automate user permissions and access, monitor compliance and mitigate risk by securing your cloud files. With hundreds of integrations, BetterCloud provides complete visibility across your entire SaaS ecosystem. Our no-code automation enables zero-touch workflows that are critical for streamlining IT processes and eliminating manual work. Thousands of forward-thinking organizations like Oscar Health, Blue Apron, Seismic and BuzzFeed trust BetterCloud to manage their SaaS environment. Our BetterCloud Guarantee provides the industry’s only platform guarantee — 3x ROI in 90 days. -
5
Torii
Torii Labs
Torii is a SaaS management platform. It transforms the way companies operate by creating an Autonomous IT, enabling IT to increase velocity, agility and efficiency, using a SW that manages SW automatically. With the growing usage of SaaS tools within organizations, Torii enables IT professionals to discover, optimize and control the organization SaaS usage and cost and make better use of Software. Torii gives instant visibility and control, of all company-wide SaaS apps (across G Suite, Okta, Dropbox, and more), giving control over SaaS back to IT. -
6
Kaseya VSA
Kaseya
Kaseya VSA is a next-generation remote monitoring and management (RMM) software for Managed Service Providers (MSP) and IT enterprises. With VSA, users get access to the fastest remote control powerful discovery, reliable patch management, and monitoring and security tools in a single solution. Thus, helping to increase IT staff productivity, service reliability, and systems security. A Unified IT Management solution to not only deliver better service but to transform the business. Kaseya’s IT Management solution increases IT teams’ efficiency by providing seamless workflows across tools, drives improved service delivery and business productivity See for yourself why thousands of IT departments use Kaseya VSA IT Management software to centrally manage and automate all of IT. You ought to be able to deliver more value with less service delivery costs. Kaseya VSA provides IT departments with the IT Management tools they need to proactively manage their systems from a unified platform. -
7
Flexera One
Flexera
Flexera One is a SaaS platform designed to optimize IT spend, compliance, and risk management across complex hybrid IT environments. It unifies visibility and control of hardware, software, SaaS, and cloud assets, leveraging data from the Technology Intelligence Platform and Technopedia®. By delivering actionable insights, Flexera One helps organizations reduce costs, improve security, and meet sustainability goals. It strengthens vendor negotiations through intelligent analytics and ensures compliance with regulatory requirements. The platform supports IT asset management, SaaS management, FinOps, and cloud cost optimization in a single solution. Flexera One empowers businesses to drive AI-powered digital transformation and operational efficiency. -
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Trelica
1Password
Trelica’s SaaS management platform gives IT teams insight into what apps are in use and why, so you can make informed decisions about spend, information security & data privacy. Partner with users to optimize & secure the apps that allow your business to thrive, while weeding out unwanted SaaS usage. Understand all aspects of your SaaS landscape at a glance by automating application discovery and user engagement insights. Manage your SaaS inventory by tracking licenses, renewals and spend for approved apps, whilst offboarding apps with risky or redundant usage. Upgrade from one-off Excel InfoSec surveys. Define your own seamless contract lifecycle to manage third-party applications, from onboarding to end of use. Make your approach to SaaS management compliant with GDPR and the California Consumer Privacy Act within all areas of your business and effective across jurisdictions.
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