Best Sentiment Analysis Tools - Page 3

Syncly (YC W23) turns daily customer feedback into actionable product and operations insights, helping you make sense of the voice of the customer data and proactively address issues before they churn. With Syncly, you can: - Centralize feedback from various sources: Syncly integrates seamlessly with your CX tech stack, even aggregating app reviews, surveys, calls, and more. - Dynamic Sentiment Analysis: Syncly tracks customers' sentiments from their feedback, allowing you to engage them at the right moment. - VoC Report Automation: No more manual tagging and Excel marathons. Syncly automates VoC reports with powerful charts and dashboard features. - AI Search: Ask Syncly AI to answer critical business questions and get a concise overview of customer feedback from everyday queries.

Track, contextualize, and analyze large volumes of data to identify patterns, correlations, and outliers. Reduce the turnaround time of qualitative and quantitative analysis to get insights faster. Gain valuable insights into the emotions associated with your brand’s media presence across channels. Stay a step ahead of your competition by keeping a watchful eye on their activities and its impact. Build your own dashboards to tell your brand’s story and accelerate executive decision-making. Set up newsletters around key topics and automate their delivery to relevant stakeholder teams. Monitor media stories that can impact your corporate reputation and mitigate risks in timely manner.

Revere is dedicated to elevating brands in the era of generative AI by providing products and services that enable marketers to discover, monitor, measure, and enhance their brand's reputation among Large Language Models (LLMs) and AI co-pilots. Our flagship platform, Brand Luminaire, offers features such as brand and product sentiment analysis, LLM readiness assessments, and optimization services to influence brand outcomes within AI-driven environments. Revere's mission is to assist brands in navigating the transformative impact of LLMs on consumer decision-making and marketing strategies. Keep track of your company and competitors' brands and products utilizing our proprietary LLM-based metrics. Assess how AI portrays your brand and products across all major LLMs. Revere provides the products and services to enable brands to measure, monitor, and influence brand outcomes with LLMs.

The Clarabridge Platform aggregates all VoC data, customer interactions and feedback, into a single platform. We use AI-powered speech and text analytics, with the industry’s best Natural Language Understanding (NLU), to evaluate the conversations your customers and employees are having every day in phone calls, live chats, private messages and on social media. Clarabridge gives you timely answers about ease of doing business (Effort), customer loyalty and emotions, root cause of NPS change, churn or high contact volume and much more. Clarabridge insights help you make decisions, act fast, and track results. Partner with Clarabridge, whose solutions are purpose-built for customer experience and backed by an AI-powered best-in-class text analytics engine, to transcend from complexity to clarity and truly understand every customer interaction. Clarabridge is the only platform that provides a highly effective means of capturing what customers are saying.

Sonar analytics is an automated digital conversation Intelligence application focused on capturing and analyzing sentiment, trends and industry content. Gather, sort and uncover valuable insights in the social and digital media clutter over various channels from enabling you to paint a complete and concise picture of where you stand in near real-time. Make better and calculated decisions with right and complete data. Sonar Analytics is packed with features that helps generate concise marketing intelligence derived from the social and digital media content, covering key platforms such as Twitter, Facebook, Instagram, YouTube, Marketplaces and open websites in general. Discover what's going on in your industry at any given time with functionality such as sentiment analysis, trend discovery, key profile identification and automated insight reports.

• Categorize Themes • Visualize Results • Topic-Level Sentiment Analysis • Powered by Collaborative AI Caplena is a customer feedback tool that uses augmented intelligence to help market researchers, CX professionals, and consultants uncover deep insights from their open-ended text. Caplena’s story began when co-founders, Maurice and Pascal, realized that most market research firms that handle customer feedback face the same issue: Too many open ends and not enough time to accurately analyze them. Since its inception in the Spring of 2018, Caplena has analyzed over 50 million responses, with 120 new projects added each week. Today Caplena is the text analytics tool of choice for over 100 companies in more than 15 countries, boasting customers such as Swisscom, eBay, DHL, Coop, and Joyn.

Through Cloud4Feed's omnichannel feedback options, customize the feedback collection channel accordingly to your customer touchpoints and receive a high number of customer feedback. Customizing the feedback triggering frequency depending upon the processing time intervals at the touchpoint, prevents the delivery of an overwhelming number of surveys to your customers. Set validity periods for submitted feedback surveys. Manage reminder setups for your customers who have not yet shared feedback. Customers can easily convey to retailers their expectations about the store or brand, their views on the store's appearance, and even their wishes about the product/service they request. In the automotive sector, customer feedback is collected at different contact points and reported to enable managers to take action. The most appropriate channel is selected for the customers who have received service, and they are reached as soon as possible.

Proactively gathering end-user feedback helps you cut through the noise and focus on what matters. Unbiased feedback from thousands of end users gives you the precise data you need to make the best decisions. ML-powered analytics clearly identify what end users care about most, so you can focus on delivering maximum value. AI objectively summarizes verbatim text feedback, so every member of your team has the evidence they need. Objective and standardized metric for IT user experience. Comprehensive view of how IT services are perceived. Robust evidence to validate or challenge assumptions. Immediate view of where to invest for maximum value. Clear breakdown by service, business unit, and location. Data to build your business case and inform vendor negotiations. Every leader has detailed information for their area. Objective and actionable data the team will trust. Predictive insights so you can get ahead of potential issues.

When customers engage with your brand over social media channels, they now expect a response. But not just any response. A response that is timely, solves their issue in-channel and leaves them feeling content. Verint Social enables your brand to deliver social customer service – through personalized conversations, smart automation and actionable insights – across all major platforms. Our intelligent, rules-based routing system and prioritization engine ensure that relevant conversations – based on identity and full conversational context – are distributed to the best individual, team, or bot based on a fully customized workflow to maintain your service SLAs. Verint Social provides the unique ability to seamlessly integrate agent-assisted service and bot-based automation in a single conversation facilitated by smooth bi-directional handoffs with historical context that boost agency efficiency.

BrandBastion takes action to help you listen and respond better on social media. Whether it’s more sales or brand equity, the key to success is understanding what your audience cares about, and taking the right actions, at the right time. Harmful comments, from spam to discrimination and brand attacks, are removed according to your custom brand moderation guidelines. Alerts are sent when something needs urgent attention, such as when negative sentiment spikes or there’s a report of an unusual event. BrandBastion’s social media engagement analysis allows you to audit your current ads or organic posts to discover: Harmful comments and threats you are receiving, from spam to discrimination, brand attacks, and competitor promotions. Opportunities to engage with questions, complaints, and reviews. Potentially urgent situations, from technical issues to negative sentiment due to poor perception. Tips and recommendations for optimization.