Audience

Any company searching for a Workforce Management, Customer Service, and Help Desk solution

About iTouchVision

We believe that offering a unique, flexible and responsive platform, especially as Field Service Management solution, will ensure that you can deliver the ultimate customer service. All-in-one platform to manage incoming calls, provide online support, chat, SMS, self-service application synchronisation, emails and social media integration for end-to-end customer management. Multi-platform mobile applications to manage your field workforce. Empower the mobile workforce to receive, queue, schedule, accomplish, update and notify their job orders on the move. Achieve a smooth life-cycle management of service requests and tasks with iTouchVision’s Service Desk Solution. Schedule and manage all back-office operations with effortless and automated administration workflows. Our highly configurable platform will meet most of your business needs, but an off the shelf solution will never meet your business process 100%. Where our platform does not meet your full requirements.

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Integrations

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Ratings/Reviews

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Company Information

iTouchVision
Founded: 2009
United Kingdom
www.itouchvision.com

Videos and Screen Captures

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Product Details

Platforms Supported
Cloud
Training
Live Online
Webinars
Support
Phone Support
24/7 Live Support
Online

iTouchVision Frequently Asked Questions

Q: What kinds of users and organization types does iTouchVision work with?
Q: What languages does iTouchVision support in their product?
Q: What kind of support options does iTouchVision offer?
Q: What other applications or services does iTouchVision integrate with?
Q: What type of training does iTouchVision provide?

iTouchVision Product Features

Call Center

Escalation Management
Outbound Call Center
Manual Dialer
Call Recording
Queue Management
Call Scripting
Blended Call Center
Progressive Dialer
Campaign Management
Predictive Dialer
Inbound Call Center
IVR / Voice Recognition
Call Logging
Reporting/Analytics
Real-time Chat
Database

Customer Service

Live Chat
Appointment Management
Self Service Portal
Queue Management
Workflow Management
Surveys & Feedback
Knowledge Base
Alerts / Escalation
Performance Metrics
Call Center Management
Virtual Assistant
Social Media Integration
Email Management

Field Service Management

Electronic Signature
Billing & Invoicing
Contract Management
Routing
Service History Tracking
Mobile Access
Customer Database
Quotes / Estimates
Scheduling
Work Order Management
Time Clock
Dispatch Management
Contact Database
Inventory Management
Payment Collection in the Field

Help Desk

Live Chat
Community Forums
Self Service Portal
Automated Routing
Multiple Brands / Products
Knowledge Base
Incident Management
Ticket Management
Alerts / Escalation
Known Issue Management
Interaction Tracking
Document Storage
Multi-Channel Communication
Service Level Agreement (SLA) Management
Network Monitoring
Customizable Branding
IT Asset Management
Real-time Chat
Email Integration

Tradesman Job Management

For Builders
For Electricians
For HVAC
For Plumbers
For Roofers
For Field Service Businesses
Quoting
Scheduling
Job Tracking
Invoicing
Reporting
Dispatch Management
Payments
Customer Database
Contract Management
Time Tracking

Workforce Management

Labor Projection
Variable Workforce
Budgeting & Forecasting
Skills Tracking
Employee Lifecycle Management
Time & Attendance
Scheduling
Performance Appraisal
Recruiting Management
Contractor Management

Workforce Optimization (WFO)

Workforce Management
Performance Management
Quality Management
Interaction Analytics
Real-time Guidance
Liability Recording
Surveying
Speech Analytics
eLearning
Reporting