Audience
Gladly was built for B2C leaders who refuse to compromise on operational efficiency or experience.
About Gladly
Uniquely powered by Customer AI, Gladly is the only CX platform that puts the customer —not tickets —at the center of every conversation. Trusted by the world’s most customer-centric brands, including Crate & Barrel, Ulta Beauty, and Tumi, Gladly delivers radically efficient and radically personal experiences.
Gladly was built for B2C leaders who refuse to compromise on operational efficiency or experience. With Gladly, every conversation feels uniquely tailored and instantly responsive, emotionally intelligent and operationally precise, deeply personal and effortlessly scalable. At the heart of our simply powerful platform is Gladly Customer AI —uniquely designed to maintain a single, continuous conversation across all channels while striking the perfect balance of technology and human connection.
Gladly is the only CX platform designed to drive both radically personal experiences and real efficiency—without compromise. See a demo in action.
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Pricing
Pricing Details:
Contact Gladly for pricing details.
Integrations
Company Information
Gladly
Founded: 2014
United States
www.gladly.ai/get-started/
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Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
In Person
Support
24/7 Live Support
Online
Gladly Frequently Asked Questions
Gladly Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Progressive Dialer
Real-time Chat
Reporting/Analytics
Campaign Management
Database
Predictive Dialer
Queue Management
Customer Service
Alerts / Escalation
Appointment Management
Knowledge Base
Live Chat
Performance Metrics
Self Service Portal
Surveys & Feedback
Workflow Management
Call Center Management
Email Management
Queue Management
Social Media Integration
Virtual Assistant
