Audience
Gladly was built for B2C leaders who refuse to compromise on operational efficiency or experience.
About Gladly
Uniquely powered by Customer AI, Gladly is the only CX platform that puts the customer —not tickets —at the center of every conversation. Trusted by the world’s most customer-centric brands, including Crate & Barrel, Ulta Beauty, and Tumi, Gladly delivers radically efficient and radically personal experiences.
Gladly was built for B2C leaders who refuse to compromise on operational efficiency or experience. With Gladly, every conversation feels uniquely tailored and instantly responsive, emotionally intelligent and operationally precise, deeply personal and effortlessly scalable. At the heart of our simply powerful platform is Gladly Customer AI —uniquely designed to maintain a single, continuous conversation across all channels while striking the perfect balance of technology and human connection.
Gladly is the only CX platform designed to drive both radically personal experiences and real efficiency—without compromise. See a demo in action.
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Pricing
Pricing Details:
Contact Gladly for pricing details.
Integrations
Company Information
Gladly
Founded: 2014
United States
www.gladly.ai/get-started/
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Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
In Person
Support
24/7 Live Support
Online
Gladly Frequently Asked Questions
Gladly Product Features
Call Center
Blended Call Center
Supported
Call Logging
Supported
Call Recording
Supported
Call Scripting
Supported
Escalation Management
Supported
IVR / Voice Recognition
Supported
Inbound Call Center
Supported
Manual Dialer
Supported
Outbound Call Center
Supported
Progressive Dialer
Supported
Real-time Chat
Supported
Reporting/Analytics
Supported
Campaign Management
Not Supported
Database
Not Supported
Predictive Dialer
Not Supported
Queue Management
Not Supported
Customer Service
Alerts / Escalation
Supported
Appointment Management
Supported
Knowledge Base
Supported
Live Chat
Supported
Performance Metrics
Supported
Self Service Portal
Supported
Surveys & Feedback
Supported
Workflow Management
Supported
Call Center Management
Not Supported
Email Management
Not Supported
Queue Management
Not Supported
Social Media Integration
Not Supported
Virtual Assistant
Not Supported
