GuestXM
Deliver incredible guest experiences. Listen more, analyze it all, and uncover the insights you can act on with GuestXM by Black Box Intelligence, the first customer experience management platform purpose-built for the restaurant industry. Bring brand reputation management into one system. Manage online business profiles, track customer feedback, and then engage guests at the right time with the right response. Get a total picture of your frontline workforce. Hire smarter, motivate with purpose, and retain the talent that lines up with your brand’s standards. Get a complete view of what your guests are thinking and feeling with comprehensive listening across every single channel. Be in complete control over your operations and experiences. Spot successes, respond to issues, and build a culture of action based on data and insights. Observe sales, traffic, employee, and guest data for your brand and your segment.
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Wisely
Winning restaurant brands in every category are personalizing the guest experience to maximize customer lifetime value with Customer Intelligence. There's a proven way to find and keep valuable customers—for life. Profitable brands are empowering every department to work a little smarter. Brands that know their customers best—and inject that intelligence throughout their organization—will win share of wallet, mind, and market. CLV is the profit generated from each individual customer from first visit through last. Industry-leading brands are making this north star metric integral to their business. Gain control of your guest data and connect data silos for a view of 100% of guests. Identify your top 5% of customers by Customer Lifetime Value.
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Brizo FoodMetrics
Brizo FoodMetrics is a leading market intelligence platform for foodservice suppliers and vendors, empowering them with comprehensive, fresh, and accurate data on over 1.5 million foodservice establishments across the U.S. and Canada.
Brizo equips businesses with data-rich, actionable insights, enabling deeper foodservice market understanding and analysis. Providing unparalleled market coverage, industry-leading refresh rates, and reliable, detailed insights drives strategic decision-making, streamlines operations and reduce prospecting time.
With a roster of satisfied high-profile customers like DoorDash, Tyson and ezCater, Brizo truly is the source of truth on the foodservice industry.
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AreTheyHappy
AreTheyHappy is an online solution that replaces many tools that growth-focused hospitality brands use to manage their online presence.
• Review Management
• Social Media Management
• Team collaboration & auto-updating tasks
• Smart ticketing surveys
• Automated reporting
The versatile AreTheyHappy dashboard is powered by hospitality-specific artificial intelligence to identify key trends in customer feedback, influencer coverage and in-debt sentiment analysis and review tagging based on specifics (i.e. food, ambience, service, etc)
One robust, easy to use toolkit to manage all your teams, in the office and in your locations, to align marketing, operations, and your front line teams.
The out-of-the-box combination of Facebook, Instagram, Twitter but also TripAdvisor, Google My Business, Yelp, Facebook, + offline/face to face Reviews + surveys can make your team be more efficient and create amazing customer experiences.
Start with a 14 days free trial
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