TribalBase
Ask questions, and get answers based on your conversation history. We turn conversations from your channels and provide answers for every person in your company. Our Slack bot is ready to answer questions about anything that has been recorded in your Slack history. Streamlines communication by capturing essential technical discussions, bug reports, and code snippets. An organized knowledge base accelerates problem-solving, onboarding, and project handoffs, ultimately boosting your team. Centralized repository of crucial deal insights, client conversations, and best practices. Tribalbase enables seamless knowledge sharing, empowering your team to close deals faster and foster stronger customer relationships.
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Mosaicx
While IVRs rely on menus and preprogrammed responses, Mosaicx IVAs understand natural language (NLU) used by customers. That lets them do more and provide a more enjoyable experience. The Mosaicx team has been innovating customer experience technology for decades. Our team listens to our clients and constantly improves Mosaicx to meet their needs. It's conversational AI personalized for both your customers and you. Mosaicx provides customer experience reports in the same console you use to manage the application. Generative AI can pull information from an index, such as company websites, employee resources, internal spreadsheets, etc. to generate answers to unexpected questions. The search is restricted to approved sources, so answers won’t include any surprises.
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Seismic Knowledge
Seismic Knowledge is a just-in-time enablement solution that provides teams with faster access to answers, documentation, and assets right within the flow of work and tools they already use. By leveraging Knowledge, users can connect various systems to create one searchable source of truth so reps are confident they have the right information. With Seismic Knowledge, teams can:
Knowledge integrates with Seismic and allows reps to access FAQs through Seismic search. It also integrates with Lessonly so users can surface both Seismic content and Lessonly training by directly chatting with the Seismic Slack bot. This allows users to ask the Seismic Slack bot questions privately, or get AI-recommended answers when asking questions in specific channels. Additionally, the Chrome extension provides instant, ongoing access to answers, lessons, and docs – no matter what application they’re working in, like a CRM or email.
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Freshdesk
Freshdesk is a cloud-based customer service software that helps businesses provide exceptional customer service across every customer touchpoint.
With Freshdesk, businesses can:
- Manage customer conversations across multiple channels such as email, phone, chat, social media, etc., from a unified view
- Improve agent productivity with smart workflow automation rules
- Deliver seamless self-service experiences with AI-powered chatbots and branded help centers
- Monitor key performance metrics with advanced analytics and custom reports
Over 50,000+ customers including Hugo Boss, Toshiba, Cisco, The Atlantic, Chargebee, Grofers, and PhonePe trust Freshdesk to help them provide faster customer service with ease.
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