Audience
Businesses of all sizes
About Workelevate
Workelevate is a DEX platform which supports end users for IT, HR and Field Ops related issues for enhanced employee experience. It seamlessly automates and deliver responses for IT Support queries with help of Self Servicing Conversational AI Chatbot, Self healing agent and fully equipped admin console.
Our DEX platform is capable of integrating with ITSM's like Service now, BMC, Zoho desk, Symphony Summit and custom ITSM's. We can also integrate with HRMS such as, Darwin Box, Ramco, SAP Success Factors, People Strong and more. Our conversational chatbot integrates seamlessly with Google Workspace, Microsoft Teams, Slack, WhatsApp and leading browsers.
For enterprise businesses that necessitate onsite support, we can tailor our service to include Conversational AI, Remote Support, and Onsite Support to meet the needs of the client.
For smaller businesses, we recommend leveraging our 25+ years of experience and expertise in end-user management.
Integrations
Company Information
Progressive Infotech
Founded: 1998
India
www.progressive.in
Videos and Screen Captures
Slack
Slack is a cloud-based project collaboration and team interaction software solution specially designed to seamlessly facilitate communication across organizations. Featuring powerful tools and services integrated into a single platform, Slack provides private channels to promote interaction within smaller teams, direct channels to help send messages directly to colleagues, and public channels that enables members across organizations to start conversations. Available on Mac, Windows, Android, and iOS apps, Slack offers a plethora of features that include chat, file sharing, collaborative workspace, real-time notifications, two-way audio and video, screen sharing, document imaging, activity tracking and logging, and more.
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Alluvio Aternity Digital Experience Management
The Alluvio Aternity Digital Experience Management platform provides AI-powered analytics and self-healing control to improve employee productivity and customer satisfaction, get to market fast with high quality apps, drive down the cost of IT operations, and mitigate the risk of IT transformation.
The Alluvio Aternity Digital Experience Management platform brings business context to every end-user, application and activity to inform remediation, drive down costs and improve productivity. Alluvio Aternity delivers the only truly complete view of digital experience for the business, their employees and their customers.
Self-healing and visibility into the end user experience of every cloud, SaaS, thick client, or enterprise mobile app in your portfolio, running on any device. Simplified high definition monitoring that is scalable, easy to use and deploy, and unifies APM visibility across end users, applications, networks, and the cloud-native ecosystem.
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ServiceNow Digital End-User Experience
Measure and continuously improve the technology experience for your employees. Make it simple for them to self-solve issues and engage with IT when extra support is needed.
Use the information collected from your end users’ apps and devices alongside the breadth of data already available in ServiceNow. Digital End-user Experience runs on the Now Platform®, a single system of action for the enterprise.
Connect your employees seamlessly to self-service tools so they can quickly identify, diagnose, and resolve many IT issues. Simplify their communications with IT.
Now Platform® is the single cloud application platform all ServiceNow products run on. Automate, simplify, and connect work across the enterprise to move your business forward.
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ThousandEyes
Digital experience is the IT outcome that matters most. But digital experience increasingly depends on a host of external services, like cloud, SaaS and the Internet, that you don’t own or directly control. While you might not own all the underlying infrastructure, you still own user experience. Digital Experience Monitoring (DEM) has emerged as a new Gartner IT category to address user experience, human or machine, across every dependency, whether network or service, inside or outside your company. DEM upends traditional siloed monitoring tools designed for internal IT environments, such as network performance management (NPM) and application performance monitoring (APM), by looking at the entire digital journey and how every part of it drives successful user actions. By focusing on visibility into digital experience as a whole, DEM helps bridge IT initiatives to business outcomes, such as revenue and customer satisfaction.
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Product Details
Platforms Supported
SaaS
Windows
Mac
Linux
iPhone
iPad
Android
On-Premises
Training
Documentation
Videos
Support
24/7 Live Support