Audience

Enterprises in finance, fintech, healthcare and retail industries with large volumes of customer interactions

About Vozy

Vozy transforms the way companies interact with customers through voice assistants and conversational artificial intelligence to boost customer-centric enterprises with an automation that really works.

With personalized solutions designed to meet the growing omnichannel customer care demand, Vozy is delivering significant cost savings and unprecedented customer experiences for companies in Latin America.

That’s why powerhouses like SURA, Bancolombia, Protección, and Emtelco trust Vozy.

Integrations

No integrations listed.

Ratings/Reviews - 1 User Review

Overall 4.0 / 5
ease 3.0 / 5
features 4.0 / 5
design 5.0 / 5
support 4.0 / 5
More Reviews Write a Review

Company Information

Vozy
Founded: 2016
United States
www.vozy.co

Videos and Screen Captures

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Amazon Lex
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Amazon Lex is a service for building conversational interfaces into any application using voice and text. Amazon Lex provides the advanced deep learning functionalities of automatic speech recognition (ASR) for converting speech to text, and natural language understanding (NLU) to recognize the intent of the text, to enable you to build applications with highly engaging user experiences and lifelike conversational interactions. With Amazon Lex, the same deep learning technologies that power Amazon Alexa are now available to any developer, enabling you to quickly and easily build sophisticated, natural language, conversational bots (“chatbots”). With Amazon Lex, you can build bots to increase contact center productivity, automate simple tasks, and drive operational efficiencies across the enterprise. As a fully managed service, Amazon Lex scales automatically, so you don’t need to worry about managing infrastructure.
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Product Details

Platforms Supported
SaaS
Training
Documentation
Live Online
In Person
Support
Phone Support
Online

Vozy Frequently Asked Questions

Q: What kinds of users and organization types does Vozy work with?
Q: What languages does Vozy support in their product?
Q: What kind of support options does Vozy offer?
Q: What type of training does Vozy provide?
Q: What pricing for support is available for Vozy?
Q: What pricing for training is available for Vozy?

Vozy Product Features

Artificial Intelligence

Chatbot
For Healthcare
Machine Learning
Multi-Language
Natural Language Processing
Process/Workflow Automation
Virtual Personal Assistant (VPA)
For Sales
For eCommerce
Image Recognition
Predictive Analytics
Rules-Based Automation

Conversational AI

Intent Recognition
Multi-Languages
Omni-Channel
Pre-configured Bot
Speech Recognition
Speech Synthesis
Virtual Assistant
Code-free Development
Contextual Guidance
For Developers
On-Screen Chats
Reusable Components
Sentiment Analysis

Natural Language Processing

Sentence Segmentation
Tokenization
Stemming/Lemmatization
Part-of-Speech Tagging
Parsing
Named Entity Recognition
Co-Reference Resolution
In-Database Text Analytics
Open Source Integrations
Natural Language Generation (NLG)

Speech Recognition

Audio Capture
Automatic Form Fill
Automatic Transcription
Call Analysis
Multi-Languages
Voice Recognition
Concatenated Speech
Continuous Speech
Customizable Macros
Specialty Vocabularies
Speech-to-Text Analysis
Variable Frequency

Vozy Additional Categories

Vozy Reviews

Write a Review
  • A Vozy User
    Call Center Solutions Engineer
    Used the software for: Less than 6 months
    Frequency of Use: Daily
    User Role: User
    Company Size: 1,000 - 4,999
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Highly customizable Conversational AI"

    Posted 2022-07-05

    Pros: - We connect our contact center to their SIP trunk
    - Automatically generate call's based on what a call want to achieve
    - You can choose any voice or request a unique one
    - You can choose between multiple Speech to Text softwares
    - Easy scalable: from tens of calls at time to thousands of calls at the same time.
    - Easy setup, less than 10 minutes to start calling your customers.
    - Highly customizable voicebot: when a bot calls, they give you a nice control, not only to the conversation also at SIP level and realtime events.

    Cons: - Sometimes calls are not being launched, but it is not charged to your bill, but they keeps in the records.
    - New features are being delayed.

    Overall: Final users are more comfortable with this voicebot due new features they added to control exceptions.

    Read More...
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