Audience

Companies that want to optimize their website and user experience

About UserReplay

Optimize your website and customer experience. UserReplay helps you pinpoint where customers are struggling and resolve issues fast. An integrated customer experience platform powered by machine learning. Replay sessions in high quality and see a huge amount of information about every session. Flexible, realtime data dashboards tailored to each team's workflow. Machine learning powered segments group together your most important sessions. UserReplay’s intelligent segments and dashboards help you discover the issues which are costing you revenue, automatically. Empower and alert every single member of your digital teams with personalized and realtime revenue-at-risk alerts on their platform of choice. When conversion drops on mobile devices, alert your CRO and marketing teams. When new broken links are identified alert your category manager and development teams. When your personalized CX Score decreases alert your Head of Ecommerce, and Customer Service teams.

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Pricing

Free Trial:
Free Trial available.

Integrations

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Ratings/Reviews

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Company Information

UserReplay
Founded: 2009
United States
userreplay.com

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Product Details

Platforms Supported
Cloud
Windows
Training
Documentation
Support
Online

UserReplay Frequently Asked Questions

Q: What kinds of users and organization types does UserReplay work with?
Q: What languages does UserReplay support in their product?
Q: What kind of support options does UserReplay offer?
Q: What other applications or services does UserReplay integrate with?
Q: What type of training does UserReplay provide?
Q: Does UserReplay offer a free trial?

UserReplay Product Features

Customer Experience

Action Management
Analytics
Dashboard
Trend Analysis
Customer Segmentation
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis

Session Replay

Heatmaps
Mouse Tracking
Form Analytics
Eye Tracking
Session Recording
Visitor Segmentation
User Experience Analysis
Optimization Tools
User Feedback
Surveys