Audience
Financial institutions seeking a conversational platform to level up and optimize their digital customer service
About Unblu
Unblu is a privately held Swiss company founded in 2008 that provides financial institutions with the best technology to enrich the digital experience of their customers by extending their customers’ touch points and collaboration capabilities.
The Unblu Conversational Platform enables client service agents and visitors to engage, converse, browse & collaborate.
Unblu's technology has passed rigorous security reviews and penetration tests at many leading global banks and financial services institutions.
Unblu’s Secure Instant Messaging solution help banks provide a WhatsApp experience while remaining compliant. Live Chat is an effective way to provide outstanding customer care and support in real-time.
Unblu’s HD Video and Voice solution provides a personalized service that clients will love.
Co-Browsing software let agents and advisors collaborate in real-time with customers to discuss opportunities, fill out forms or purchase products online.
Integrations
Company Information
Unblu
Founded: 2008
Switzerland
www.unblu.com
Videos and Screen Captures
Glia
People communicate digitally in their personal lives and expect the same from businesses. Serve them at their point of need and support them in the channels they desire to keep them coming back for more. On-screen observation, along with persistent customer data that flows with the conversation, provides context so you can quickly understand customers’ needs and guide them past sticking points to success. Customers don't want to jump through hoops to get assistance. Reduce customer effort with personalized, intuitive service from intelligent virtual assistants and informed live agents. Eliminate needless customer and agent repetition, and remove ambiguity with CoBrowsing and screen pops to respond to client needs more efficiently.
Learn more
Talisma Chat & Co-browse
Talisma Chat and Co-browse enables organizations to communicate in real time with visitors to their website using powerful text dialogue and collaborative browsing. Agents can interact concurrently with multiple visitors while delivering personal and immediate attention to enhance the visitor’s online experience. With Talisma Chat and Co-browse, employees have single-click access to a unified view of all previous customer interactions from any communication channel and quickly respond to enquiries using a knowledgebase of FAQs, response templates, Web links, and documents. Talisma DCEP chat is designed to trigger chat sessions based on a pre-defined set of visitor behaviour. This means your web visitors get a chat invitation when they land on your site or display certain browsing traits. It helps improve customer experience, reduce operational costs attached to customer service, reduces instances of shopping cart abandonment, and increases conversions.
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TeamViewer Remote
TeamViewer is a leading provider of remote connectivity software for individuals and businesses of all sizes. Our remote software enables companies across various industries to enhance their efficiency and achieve their business goals by digitally transforming their processes.
We offer a selection of bespoke solutions:
TeamViewer Tensor, our enterprise remote connectivity solution, enables businesses to connect, manage, and protect computers, mobile devices, and embedded platforms – on site and around the globe.
TeamViewer Remote, our remote access and support solution, enables secure access to devices for remote support in small and medium-sized businesses. A free version of TeamViewer Remote is available for personal use.
TeamViewer is actively working to shape the digital revolution by innovating in the fields of augmented reality (AR) and the Internet of Things (IoT). Our AR platform, Frontline, brings digital technology onto the shop floor with industrial AR
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Comm100
Comm100 is a global provider of omnichannel communication software for education, government and commercial organizations of all sizes. With Comm100, organizations provide the optimal balance of human-bot engagement through configurable live chat, AI-powered bots and automation, and secure messaging – all from within one integrated platform.
With more than 15,000 customers worldwide over 14 years of experience, Comm100 is helping organizations such as IBM, Stanford University, HomeTrust Bank, Rackspace, Colgate, and Canadian Blood Services.
Learn more
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Product Details
Platforms Supported
SaaS
Training
Documentation
Live Online
Webinars
In Person
Videos
Support
Phone Support
24/7 Live Support
Online
Unblu Frequently Asked Questions
Unblu Product Features
Chatbot
Natural Language Processing
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Screen Sharing
Offline Form
Proactive Chat
Third Party Integration
Transfers / Routing
Website Visitor Tracking
Screen Sharing
Desktop / Browser Sharing
Annotations / Drawing Tools
Mobile Screen Sharing
Presenter Control Management
Remote Control
Screen Capture
Screen Mirroring
Screen Recording
Video Conferencing
Screen Sharing
Video Conferencing
Electronic Hand Raising
Mobile Access
On-Demand Webcasting
Presentation Streaming
Presentation Tools
Private Chat
Real-Time Chat
Record & Playback Ability
Two-Way Audio & Video
Whiteboard