Audience
Organizations that need a suite of customer service solutions
About Ulysses Suite
Ulysses is a modern web-based customer service solution that can be easily deployed in the public cloud, private cloud or on client premises. Ulysses is faster to deliver winning results than the competition without compromise. Ulysses is unique as it measures and monitors your success every moment with its patented SLA driven workflow action engine. Ulysses significantly reduces the cost of handling your customer interactions and increases your profitability and customer satisfaction. Ulysses Sales & Marketing is a powerful CRM (Customer Relationship Management) tool which streamlines business processes. Ulysses Sales & Marketing contains all the information needed to efficiently manage, forecast and report sales through all stages of the life cycle.
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Integrations
No integrations listed.
Company Information
QMS Software
Founded: 1997
Ireland
www.qms-software.com
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Product Details
Platforms Supported
SaaS
Support
Phone Support
Online
Ulysses Suite Product Features
Field Service Management
Billing & Invoicing
Contact Database
Customer Database
Dispatch Management
Inventory Management
Payment Collection in the Field
Scheduling
Service History Tracking
Time Clock
Work Order Management
Contract Management
Electronic Signature
Mobile Access
Quotes / Estimates
Routing
Help Desk
Alerts / Escalation
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Network Monitoring
Real-time Chat
Service Level Agreement (SLA) Management
Ticket Management
Automated Routing
Community Forums
Incident Management
Multiple Brands / Products
Self Service Portal
Sales Force Automation
Call Management
Campaign Management
Channel Management
Commission Management
Contact Management
Contract Management
Customer Database
Email Marketing
Field Sales Management
Lead Management
Opportunity Management
Performance Metrics
Proposal Generation
Referral Tracking
Sales Forecasting
Territory Management