Audience
Anyone looking for a Contract Governance solution
About TracPro
Imagine, you have recently taken over the management of a major service agreement from a colleague. Contract files and communications between the parties are incomplete, and records missing. Records indicate that performance standards are being achieved and customers satisfaction is high. Actual discussions within members of the contract management team suggest otherwise. You have finally been able to locate a hard copy of the service agreement only to find that it had not been signed by the provider, and although the specifications included a number of key performance indicators, they did not contain any objective and measurable performance targets. To make things worse, on closer inspection of the agreement you realise the option expires in three months time without any further unilateral right of renewal.