Text Request

Pros: Being able to text keeps conversations. Transferred from Zipwhip easily. Price is competitive. Add new features at times/

Cons: We are Zipwhip customers so a big drop off.

Adding attachments is really poor compared to Zipwhip.

And not being able to text to a group as little as 2 or 3 is ridiculous.

Overall: Miss Zipwhip.

Pros: Easy to use, great support staff, fairly priced, and highly productive We did a demo and got all our answers. Plus they didn't even try to get me in a contract, their product and service are their contract. How refreshing...

Cons: not many cons, they do exactly what they said, and I love that.

Overall: We needed a software so our entire team could communicate with customers via text. We looked at several options and Text Request made the most sense. It's exactly what we needed, everyone is on the same page in our company with texting.

Pros: I like that it's easy to text multiple numbers at one time. I also like the ability to compose a template and use that template multiple times to multiple numbers. I work closely with HR and I help with our hiring process. Many of our applicants' voice mails on their cell phones are either not set up, or their voice mailbox is full. Many applicants screen their calls and just don't answer. But everyone checks their text messages and is more likely to respond to a text message rather than answer a call.
It's easy to keep track of things.

Cons: I don't like that you can't delete messages. They just fill up the page. That's the first thing I see when I open Text Request, a long list of old messages that I have already read and responded to. A lot of my messages are "no thank you". I would like to be able to quickly see useful messages. A lot of the messages are junk and I would like to be able to delete them and not archive them. I feel it's wasted space and time to have to keep scrolling through old and useless messages.

Overall: My overall experience with Text Request has been positive. It has been useful and is a handy tool to have access to. It has made my job of reaching out to potential applicants more convenient for our company. It saves me time to be able to communicate with multiple applicants rather that calling each person individually.

Pros: I like that different profiles can be set so that in the office we can see who has responded to whom.

Cons: I don't like that when you search for a particular person, the options don't narrow down automatically (ie, without having to press enter on the search)

Overall: Very helpful for running an office with multiple executive staff and many customers! Able to streamline our communication.