Audience
Call centers
About TelStrat WFO
TelStrat WFO provides world-class workforce optimization functionality via an easy-to-use interface. Engaging and managing your teams well is essential to optimizing your biggest investment and exceeding customer expectations. A workforce optimization program – supported by the right software – is the answer. And Serenova offers that solution through on-premises and cloud WFO software. Accurately and easily schedule skilled agents to meet service levels. Predict future requirements and use wizard tools for simple forecasting. Let agents enter schedule preferences and see performance via the My Time web-based agent portal and mobile app. Improve agent motivation and performance using gamification features.
Integrations
No integrations listed.
Company Information
Serenova
Founded: 2013
United States
www.serenova.com/products/telstrat/
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Product Details
Platforms Supported
SaaS
Windows
On-Premises
Training
Documentation
Live Online
Webinars
Support
Phone Support
24/7 Live Support
Online
TelStrat WFO Product Features
Call Center
Blended Call Center
Call Recording
Inbound Call Center
Real-time Chat
Reporting/Analytics
Call Logging
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management