Audience

Companies searching for a solution to manage and improve their operations

About Talkdesk

Create a seamless customer journey across channels that is fast and frictionless. Explore our automation-first solutions with AI for every day. Each year, we release hundreds of new features, solutions, and integrations to keep our platform ahead of customer experience technology and trends. Our automation-first customer experience solutions leverage Talkdesk AI to optimize your most critical customer service processes. You don’t have to take our word for it. Read, listen, and watch how our customers make their customers happy. Elevate your customer service experience with CX Cloud – a full set of enterprise-level, integrated, CX applications for customer self-service, omnichannel engagement, workforce engagement, employee collaboration, and customer experience analytics – all on a unified cloud-native platform. Delight your agents with an intuitive UX and make your contact center agile by easily configuring every aspect of CX Cloud, from IVR routing rules to the agent workspace.

Pricing

Starting Price:
$45 per month
Free Trial:
Free Trial available.

Integrations

See Integrations

Ratings/Reviews - 2 User Reviews

Overall 4.5 / 5
ease 5.0 / 5
features 4.5 / 5
design 4.5 / 5
support 5.0 / 5
More Reviews Write a Review

Company Information

Talkdesk
Founded: 2011
United States
www.talkdesk.com

Videos and Screen Captures

Talkdesk Screenshot 1
Talkdesk Screenshot 1
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Product Details

Platforms Supported
SaaS
Training
Documentation
Live Online
Webinars
In Person
Support
24/7 Live Support
Online

Talkdesk Frequently Asked Questions

Q: What kinds of users and organization types does Talkdesk work with?
Q: What languages does Talkdesk support in their product?
Q: What kind of support options does Talkdesk offer?
Q: What other applications or services does Talkdesk integrate with?
Q: What type of training does Talkdesk provide?
Q: Does Talkdesk offer a free trial?
Q: How much does Talkdesk cost?

Talkdesk Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Queue Management
Real-time Chat
Reporting/Analytics
Call Scripting
Campaign Management
Database
Predictive Dialer
Progressive Dialer

Call Recording

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
File Transfer
Screen Activity Recording
Video Call Recording

Customer Service

Alerts / Escalation
Performance Metrics
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Text to Speech
Voice Customization
Voice Mail
Survey Management

Sales Enablement

Collaboration
Contact Management
Lead Management
Content Management
Document Management
Goals / Quota Management
Meeting Management
Performance Management
Presentation Management
Proposal Management
Territory Management
Training Management

Telephony

Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Telemarketing Management
VoIP
Voice & Data Integration
Auto-Dialer
Predictive Dialer

Workforce Optimization (WFO)

Workforce Management
Performance Management
Quality Management
Interaction Analytics
Real-time Guidance
Liability Recording
Surveying
Speech Analytics
eLearning
Reporting

Talkdesk Additional Categories

Talkdesk Reviews

Write a Review
  • Max S.
    Contact Center Engieer
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: User, Administrator, Deployment
    Company Size: 26 - 99
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Amazing Cloud Contact Center"

    Posted 2021-02-12

    Pros: Able to connect to just about anything, OOB integrations with most CRMs, reporting, able to call anywhere in the world with just an internet connection.

    Cons: No unified communications abilities only contact center functions, other than that everything is good.

    Overall: Love using this product for contact centers, with the integration to salesforce it makes everything easier.

    Read More...
  • Shruti K.
    SMM Manager
    Used the software for: Less than 6 months
    Frequency of Use: Weekly
    User Role: User
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Professional call centre software"

    Posted 2020-07-22

    Pros: Talkdesk is a cloud call center software. Simple and powerful software. Provide live call recording like inbound calls and outbound calls. Professional and seamless experience. Some of its features are queue to voice mail, queue call back, custom messages and music. Voicemail transcriptions and notification saves time a lot. Maximize efficiency simple and easy to use software. Business hours can be easily configured. Clean user interface.

    Cons: Efficient way to track our productivity and activity. No cons.

    Overall: E-Commerce platform. To optimise our global business it also provide local and toll free numbers. Integrated CRM. User friendly software. Promote collaboration with one click dialing. Keeps data track of relevant customers. Easy to use. Loved it.

    Read More...