IBM watsonx Assistant
IBM watsonx Assistant (Formerly Watson Assistant) is a market-leading enterprise conversational AI platform that allows you to build intelligent virtual and voice assistants that can provide customers with fast, consistent and accurate answers across any messaging platform, application, device or channel. Using artificial intelligence and large language models, watsonx Assistant learns from customer conversations, improving its ability to resolve issues the first time while removing the frustration of long wait times, tedious searches and unhelpful chatbots.
Most chatbots try to mimic human interactions, frustrating customers when a misunderstanding arises. IBM watsonx Assistant is more than a chatbot. It knows when to search for an answer from a knowledge base, when to ask for clarity and when to direct users to a human agent for more assistance. And since it can be deployed in any cloud or on-premises environment – smarter AI is finally available wherever you need it.
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Guru
Guru is an Enterprise AI search and AI-powered knowledge platform that provides instant, trusted information from your company's scattered docs, apps, and chats when you need it without context switching.
Guru's AI understands who you are and what's important to you. Forget about manually clicking around apps or asking people for answers.
Even better, Guru's AI can turn those answers into an AI-powered knowledge platform to replace your legacy knowledge base/wiki and intranet too.
Guru natively integrates with Slack, Google, Microsoft Sharepoint, OneDrive, and Teams, Salesforce, Zendesk, Atlassian Confluence, Atlassian Jira, Dropbox, Box, Google Drive, Asana, HubSpot, ClickUp, GitHub, GitLab, Intercom, ServiceNow, Linear, Front, and many many more SaaS apps, documents, #channels. Guru ensures you never have to leave the app you're in to get the answer you need
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Document360
Document360 is an AI-powered knowledge base tool designed for internal and public Knowledge bases. It is a SaaS platform that helps you to build a great self-service knowledge base, FAQ pages, User manuals, Product documentation, software documentation and more. It has smart AI features like AI-powered search, AI tag manager, AI description generator, uncompromised authoring experience, customization, real-time analytics, and enterprise-grade restore, back-up and versioning functionalities.
Now, with an additional add-on feature, you can generate API docs for internal and external users using your API definition files for developers.
Benefits of Using Document360:
- Smart instant search: Google-like search for quick help and dynamically look for the most relevant help articles.
- Built-in analytics: This feature filters data and provides the report to derive actionable data and insights.
- Integrations: Document360 works seamlessly with third-party
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