Symbee Integrations

Build exceptional customer experiences with Zendesk. The leading provider of software and solutions for better customer relationships, Zendesk empowers businesses to be more reliable, flexible, and scalable. Its family of products include Support, an integrated customer support solution; Chat, live chat and messaging tool; Talk, call center software; Explore for analytics and reporting; Inbox, shared team inbox; Guide, a knowledge base and self service soltuion; and Connect + Outbound for proactive campaigns.

Whether you're looking for compute power, database storage, content delivery, or other functionality, AWS has the services to help you build sophisticated applications with increased flexibility, scalability and reliability. Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform, offering over 175 fully featured services from data centers globally. Millions of customers—including the fastest-growing startups, largest enterprises, and leading government agencies—are using AWS to lower costs, become more agile, and innovate faster. AWS has significantly more services, and more features within those services, than any other cloud provider–from infrastructure technologies like compute, storage, and databases–to emerging technologies, such as machine learning and artificial intelligence, data lakes and analytics, and Internet of Things. This makes it faster, easier, and more cost effective to move your existing applications to the cloud.

Amazon Connect is an easy to use omnichannel cloud contact center that helps companies provide superior customer service at a lower cost. Over 10 years ago, Amazon’s retail business needed a contact center that would give our customers personal, dynamic, and natural experiences. We couldn’t find one that met our needs, so we built it. We've now made this available for all businesses, and today thousands of companies ranging from 10 to tens of thousands of agents use Amazon Connect to serve millions of customers daily. Designed from the ground up to be omnichannel, Amazon Connect provides a seamless experience across voice and chat for your customers and agents. This includes one set of tools for skills-based routing, powerful real-time and historical analytics, and easy-to-use intuitive management tools – all with pay-as-you-go pricing, which means Amazon Connect simplifies contact center operations, improves agent efficiency, and lowers costs.

Unlock the power of your contact center with Enghouse Interactive. Engage your customers across all channels, provide personalized experiences at scale, and make your contact center your competitive advantage. You contact center is at the heart of your business, which provides opportunities to differentiate your company’s service, as well as gain feedback and build customer loyalty. With increased demands from customers, companies require a communications platform that’s agile enough to quickly and efficiently respond to customers from any channel, at any time; connecting them to your business rules, while providing actionable intelligence to drive ongoing improvement. Our unique omni-channel contact center solutions offer choice and flexibility. They are also scalable in deployment, size, complexity and integration to ensure successful and effortless customer interaction, whatever your budget.

Arcus Built Environment applications enable you to make your local environment better by streamlining services such as planning, building control and land charges through the smart use of cloud-based applications. Councils have a broad range of responsibilities and portfolios. Using a range of solutions and back-office applications, Arcus can help you define strategies to manage workloads and streamline services and save money in the long run. Using our applications means you are able to analyze and mobilize your workforce in the most cost-effective and efficient way. You are able to target resources, measure their performance/effectiveness and continually improve your services. Our technology is cloud-based meaning that it can be accessed anywhere on any device.

You need a conversational AI solution that can grow and expand your business. With Verint, IVA provides rich, effortless experiences for your customers and employees. Improve every metric, fuel innovation, and differentiate your brand. Provide immediate customer resolution with a human-like touch. Verint IVA is there when and where your customers need you most. Give your employees instant answers and up-to-date information around the clock. Resolve Human Resource (HR) and Information Technology (IT) related queries to optimize workforce productivity and improve employee experiences. Reduce agent workloads and empower your contact center agents with just-in-time support. Help agents find the information they need to deliver positive customer experiences and lower average handle time (AHT). Automate and execute tasks on behalf of the agent. Deliver real-time information and guided resolution. Reduce agent training time. Improve service quality and maximize efficiency.

CX Hub is a cloud platform designed to bring the enterprise closer to customers than ever before to provide a next generation customer experience today. The CX Hub platform allows companies to provide a revolutionary but natural customer experience via voice calls, voice assistants and their favorite messaging channels by joining the silos of Contact Center and CRM with messaging, AI, journey analytics & data. Contact center messaging: Enables Voice Agents in real time to identify a cell phone caller and text them information while they’re speaking. Agent also has a complete history of all messaging sent to / from a caller’s number. Enables Chat Agents to use their toll or tollfree numbers to interact with customers by SMS or MMS. Gives customers the option to skip being placed on hold and move from voice to messaging.

Find and Recover your Logs Quickly. Do you currently back up Salesforce logs on all of your orgs? Data drives your business. Logs contain essential information about how your data is used. How would you like to use that data to monitor adoption of a new application? Or to track performance of an existing application, in order to identify opportunities for improvements? Or to, investigate a security incident? We’ve got your logs covered for compliance and auditing. Why You Need Salesforce log back up? It is critical that your logs are accessible and auditable at a moment’s notice so that your business doesn’t stop. XCavate Can Unearth All Your Logs. Scheduled log backups. Powerful relevant search. Log backups available 24/7. Security compliance. Permanent retention of all logs. Security compliance. Searching audit logs ensures you can always track down the information you need. Powerful search. Robust search maintains relationships so results are easily consumable