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Audience

SMBs and Enterprises

About SurveySparrow

Transform organizations into brands by refining experiences with SurveySparrow. The experience management platform helps create not only engaging surveys but assists in closing the feedback loop efficiently. Supporting 70+ languages and dedicated NPS and Customer experience modules help better understand customer loyalty. SurveySparrow enables business organizations to collect feedback via a chat-like interface, gain insights, and make data-driven decisions to improve products, services, and customer experience. Set up automation and manage feedback with the in-built Ticket management tool. Monitor and manage online reviews efficiently with the Reputation management module. Join the bandwagon of 100k+ customers in 149 countries to deliver delightful customer experiences.

Pricing

Starting Price:
$19.00/month/5,000 responses
Pricing Details:
We also have different custom pricing for our Customer Experience and 360 Feedback plans. We also offer custom pricing for clients based on requirements
Free Version:
Free Version available.
Free Trial:
Free Trial available.

Integrations

API:
Yes, SurveySparrow offers API access

Ratings/Reviews - 7 User Reviews

Overall 4.7 / 5
ease 4.9 / 5
features 4.7 / 5
design 4.7 / 5
support 4.8 / 5

Company Information

SurveySparrow
Founded: 2017
United States

Videos and Screen Captures

Product Details

Platforms Supported
SaaS
Training
Documentation
Live Online
In Person
Support
24/7 Live Support
Online

SurveySparrow Frequently Asked Questions

Q: What kinds of users and organization types does SurveySparrow work with?
Q: What languages does SurveySparrow support in their product?
Q: What kind of support options does SurveySparrow offer?
Q: What other applications or services does SurveySparrow integrate with?
Q: Does SurveySparrow have an API?
Q: What type of training does SurveySparrow provide?
Q: Does SurveySparrow offer a free trial?
Q: How much does SurveySparrow cost?
Q: What pricing for support is available for SurveySparrow?

SurveySparrow Product Features

360 Degree Feedback

Dashboard
Feedback / Surveys
Progress Tracking
Question Library
Rater Selection
Self Service Portal
Supports External Reviewers

Chatbot

Inline Media / Videos
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
Call to Action
Context and Coherence
Human Takeover
Machine Learning
Natural Language Processing

Customer Engagement

Analytics
Feedback Collection
Live Chat
Video Content
Churn Management
Communication Management
Community Management
Content Syndication
Gamification

Customer Experience

Action Management
Analytics
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Segmentation

Customer Feedback

Alerts / Notifications
Behavior Analytics
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback
Bug Reports
Community Feedback Tools
User Testing Tools

Customer Satisfaction

360 Degree Feedback
Analytics
Complaint Monitoring
Feedback Collection
Survey Management
Call Reporting

Employee Engagement

Benchmarking
Cultural Alignment
Employee Recognition
Feedback Management
Performance Management
Pulse Surveys
Employee Awards
Employee Guides
Goal Management
Health & Wellness Programs

Experience Management

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Market Research

Benchmarking
Data Management
Email / Online
Panel Management
Paper-Based
Phone-Based
Sample Management
Statistical Analysis
Survey Management
Compensation Management
Face-to-Face

NPS

Online Form Builders

Assign Roles / Permissions
Collaboration Tools
Conversational Forms
Data Tables
Drag & Drop / No Code
Export to PDF
HIPAA Compliant
Import Existing Forms
Mobile Forms
Offline Forms
Pre-made Templates
Quizzes / Questionnaires
Reporting / Data Visualization
Signup Forms
Surveys
Artificial Intelligence

SMS Survey

Alerts / Notifications
Analytics / Reporting
Audience Targeting
Contact Management
Customizable Templates
MMS
Mass Texting
Message Personalization
Scheduled Messaging
Survey Builder
Template Management
Campaign Management
Keyword Tracking

Survey

Custom Survey URLs
Data Analysis Tools
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Skip Logic
Supports Audio / Images / Video
Email Marketing
Site Intercept Survey

SurveySparrow Additional Categories

SurveySparrow Reviews

Write a Review
  • A SurveySparrow User
    Operations and Marketing Analyst
    Used the software for: 1-2 Years
    Frequency of Use: Weekly
    User Role: User, Administrator, Deployment
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Develop Surveys without coding"

    Edited 2020-11-06

    Pros: Survey Sparrow is a pretty intuitive No-code survey form builder with a strategic insight collector. It supports multiple usages of survey building, especially we are using for marketing research and customer feedback. It was easy and took very little time to develop.

    Cons: Got good results from SurveySparrow. It's a nice platform. No cons.

    Overall: SurveySparrow is a great platform for developing surveys without any coding. It is categorized into many different ways to develop surveys. It's very robust and simple in use.

    Read More...
  • A SurveySparrow User
    Public Relations Coordinator
    Used the software for: 1-2 Years
    Frequency of Use: Weekly
    User Role: User, Deployment
    Company Size: 26 - 99
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Simple Survey Builder"

    Edited 2020-10-15

    Pros: You can create or build surveys with zero codings. It doesn't have any complexity. No learning curve required. It creates intuitive surveys to collect thoughts from users. Free trial also available. It requires a simple drag and drop build and customize surveys.

    Cons: No cons. Collected data visualization is not the best as others.

    Overall: We are very much relying on SurveySparrow to create surveys. It helps to eliminate the manual coding efforts of the survey into easy drag and drop building. It gives us the power to collect our user's thoughts and experiences with our service.

    Read More...
  • A SurveySparrow User
    Manager
    Used the software for: 6-12 Months
    Frequency of Use: Weekly
    User Role: User
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Productive Survey building tool"

    Posted 2020-08-26

    Pros: It offers a great feature to build as a required survey site. Its templates are very appealing. Drag and drop to build. It also offers centralized data collection to analyze the feedbacks better.

    Cons: It worked great for me. Nothing to share about cons.

    Overall: SurveySparrow is a very handy survey builder tool. It offers an intuitive platform to collect data or feedback from clients. It's a very simple and practical platform to build mobile supported surveys. Easy drag and drop to create surveys.

    Read More...
  • A SurveySparrow User
    SMM Manager
    Used the software for: Free Trial
    Frequency of Use: Weekly
    User Role: User
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Powerful survey forms"

    Posted 2020-08-23

    Pros: SurveySparrow is an all in one solution. This software not just do the surveys but also manage it. Provides various survey forms like feedback forms and classic forms. Customisable features. Very easy to use. 14 days free trial is available. Analysis text and sentiments.

    Cons: This software simplifies our work. Easy to understand and use. No dislikes.

    Overall: Provides QR code for sharing and collecting feedbacks. Optimise our customer journey. Increases productivity and engage our employees for developing high performance culture. Very much secure and reliable software.

    Read More...
  • Ramesh S.
    Senior Technical Support
    Used the software for: 1-2 Years
    Frequency of Use: Monthly
    User Role: User
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Acknowledgment Survey"

    Posted 2020-07-20

    Pros: #1- Drag and drop survey builder.
    #2- Best to acknowledge the customer experience and their understandings.
    #3- Mobile version support and multi-channel data resources.

    Cons: #1-Its easy to create a business survey. Overall positive experience.

    Overall: It's a very intuitive tool that enables our business to send a survey to acknowledge customer experience and thoughts about our business. The user-end experience is great and easy to fill out surveys.

    Read More...
  • A SurveySparrow User
    Software Developer
    Used the software for: 6-12 Months
    Frequency of Use: Monthly
    User Role: User
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Good survey platform"

    Posted 2020-06-27

    Pros: Easy to use
    Great dashboard for easy management
    Highly customizable surveys
    Ready to use survey templates & question lists
    Online or Offline surveys
    Lots of integrations

    Cons: Quality of templates & default questions should be increased.
    Needs better analytics features.

    Overall: SurveySparrow is a simple to use platform which lets you build professional looking surveys in no time. It may lack in some advanced features but the simplicity of platform makes up for it.

    Read More...
  • Chet N.
    CEO
    Used the software for: 1-2 Years
    Frequency of Use: Weekly
    User Role: User, Administrator, Deployment
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Cool way for forms. "

    Posted 2020-04-21

    Pros: It's easy to set up and work with data forms. It has a very clean design and works extremely well and clear.

    Cons: It's a little tricky on the dashboard but after playing around you figure it out.

    Overall: Overall it's a powerful tool. I like how it integrates so well and provides a clean interface to use.

    Read More...
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