Audience

Retail Management solution for businesses

About SupportSync

Our RMA software helps small to medium-size businesses handle product returns in an efficient, customer-friendly way. Track returns, quickly view customers' service history, and get real insight on why your products are coming back and how your team is performing. Returns tracking, Parts requests, testing, reports, customer information and more in one system. Everything you need to know about the status of your returns operation, right at your fingertips. As your team members perform tasks, returns automatically move to the next step of the process so your customers are always informed of the current status. It's always clear where any return is in the process, to you and your customer. Run reports on testing, cases, returns, parts requests, shipping, user activity and much more. Drill down by specific criteria such as date ranges and products to get the exact data you need.

Pricing

Starting Price:
$29.50 per user per month
Free Trial:
Free Trial available.

Integrations

Ratings/Reviews

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Company Information

SupportSync
Founded: 2015
United States
www.supportsync.com

Videos and Screen Captures

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Product Details

Platforms Supported
SaaS
Training
Documentation
Live Online
Webinars
Support
Phone Support
Online

SupportSync Frequently Asked Questions

Q: What kinds of users and organization types does SupportSync work with?
Q: What languages does SupportSync support in their product?
Q: What kind of support options does SupportSync offer?
Q: What type of training does SupportSync provide?
Q: Does SupportSync offer a free trial?
Q: How much does SupportSync cost?

SupportSync Product Features

Customer Service

Alerts / Escalation
Knowledge Base
Performance Metrics
Self Service Portal
Appointment Management
Call Center Management
Email Management
Live Chat
Queue Management
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Inventory Management

Alerts/Notifications
Barcoding / RFID
Manufacturing Inventory Management
Mobile Access
Multi-Channel Management
Product Identification
Reporting/Analytics
Retail Inventory Management
Warehouse Management
Forecasting
Inventory Optimization
Kitting
Reorder Management
Supplier Management

Retail Management

CRM
Commission Management
Email Marketing
Employee Management
Loyalty Program
Mail Order
Merchandise Management
Multi-Location
Order Management
Purchase Order Management
Reporting/Analytics
Returns Management
eCommerce