RouteGenie is NEMT software built for non-emergency medical transportation operations that have outgrown basic dispatch software. It combines NEMT scheduling software, dispatch, routing, billing and fleet compliance in one platform, running 600+ fleets and 20,000+ vehicles across 46 states and two countries at roughly 50,000 trips a day. NEMT dispatch software built for multi-site scale. Operators run every location in one instance with role-based access, per-location configuration and a complete audit trail on every trip change — who cancelled a trip, when, and why. DispatchGenie builds and continuously re-optimizes routes with native multiload, so a 200-vehicle schedule rebuilds in seconds instead of being maintained by hand. Subcontractor vehicles appear on the same live map as owned fleet, which matters when your network is larger than your payroll. NEMT broker software, built in. ImportGenie runs 28 live broker and payer integrations — ModivCare, MTM, Veyo, Verida, SafeRide Health, Alivi, VectorCare, New York MAS, Uber Health, transit authorities and Medicaid health plans — importing trips and returning statuses automatically, with no re-keying. BillingGenie is full non-emergency medical transportation billing software: Medicaid billing, CMS 1500, broker billing, claim scrubbing and denial management in the same system, so billing is not a second platform. Enterprise administration. SAML2 single sign-on with Microsoft Entra ID, Okta, OneLogin and Google Workspace. Single-tenant deployment with per-customer data isolation. SOC 2 Type 1 attested. HIPAA-aligned controls, BAAs, encryption in transit and at rest, role-based permissions, and four portals: staff, drivers, payers and facilities, and passengers. Open REST API. Pricing that does not punish growth. Flat per-vehicle pricing with unlimited trips and unlimited users. No per-trip fees, no per-seat licensing. Cost tracks your fleet, not your trip volume or headcount — which is why high-volume operators and large agencies model lower total cost here than on per-trip or per-user platforms. RouteGenie serves large and mid-size NEMT providers, PACE organizations, adult day programs, regional transit authorities, brokers and Medicaid health plans. Providers running 80 to 170 vehicles have migrated here from legacy paratransit and NEMT platforms. No fleet minimum. 4.6/5 across 49 reviews. 13 consecutive SourceForge Top Performer awards.
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Streamline everything from proof of delivery and real-time driver tracking, through to route optimisation and customer updates. Save time, reduce operating costs, and boost productivity with Detrack.
At a glance
- Create, manage and dispatch jobs
- Plan and optimise routes
- Track drivers in real-time
- Get live job updates
- Capture proof of delivery
- Create automated, branded customer comms - SMS, WhatsApp and email
- Create digital vehicle inspections
- Get actionable data insights
- Configure workflows, fields and naming conventions
- Secure data store - up to 5 years
- Rate cards for 3PLs
A subscription includes:
- Manager dashboard and mobile app - where managers and dispatchers are in full control. Access all tools and stay up-to-date in real-time
- Driver mobile app - an easy-to-use interface for drivers to complete vehicle checks, receive and complete jobs & capture proof of delivery
- Scanner app - sort and manage parcels with ease
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NEMT Cloud Dispatch
NEMT Cloud Dispatch is a cloud-based transportation management platform purpose-built for Non-Emergency Medical Transportation (NEMT) providers, paratransit operators, and school transportation services.
No contracts. No per-trip charges.
Who Uses NEMT Cloud Dispatch
• Solo NEMT operators running 1 vehicle — at $49.99/month
• Small NEMT fleets with up to 5 vehicles — at $149.99/month flat
• Growing NEMT operations — add vehicles at $39.99 each
• Multi-industry operators running NEMT + paratransit, NEMT + school, or all three from one platform
• Hospital and facility partners using the NEMT Facility Portal to request and track patient transportation
• School districts coordinating transportation across multiple schools
• Transit agencies running paratransit in-house or through contracted operators
Core Capabilities
Automated Scheduling & Route Optimization.
Real-Time Dispatch Console
Driver Mobile App (iOS + Android)
Automated Billing & Claims
Facility Portals
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