Dialpad Contact Center is Dialpad's AI-native platform for customer experience — the connective layer where conversations, intelligence, and action come together in real time.
At its core, Dialpad Contact Center is the world's first Agentic AI contact center: AI agents that don't just transcribe or summarize, but reason, resolve, and act autonomously across the full customer journey. Instead of routing customers between disconnected tools, Dialpad Contact Center unifies voice, digital, and human agents in one platform, connecting the voice and data silos that have historically kept support teams siloed and reactive.
Every interaction becomes part of a compounding intelligence layer. With 775M+ AI recaps and counting, Dialpad Contact Center turns each conversation into operational insight that improves resolution rates, agent productivity, and CX outcomes over time. That intelligence is continuously optimized, governed, and made visible across your organization through Dialpad's Guardian safety layer, ensuring secure, enterprise-grade AI operations at scale.
Dialpad Contact Center is built to resolve up to 80% of issues autonomously, reducing operational complexity while giving human agents the context they need for what still requires a human touch. People stay at the core; intelligence sits at the edge, ready to act the moment it's needed.
Rather than asking enterprises to take autonomy on faith, Dialpad Contact Center is validated through Dialpad's Proving Ground, so teams can confirm ROI and reliability before committing at scale — a modern alternative to legacy, static bots and fragmented support stacks.
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SCIKIQ is an AI-native Data & Intelligence Platform designed to help enterprises make their data trusted, governed, connected, and ready for AI in weeks rather than years. Recognized by Forrester, NASSCOM League of 10, YourStory Tech30, Inc42, and DataIQ, SCIKIQ supports enterprises across the USA, India, UK, and UAE.
SCIKIQ brings together Data Integration, Data Quality, Data Governance, Metadata Management, Data Lineage, Semantic Intelligence, Knowledge Graphs, Conversational Analytics, Generative AI, Data Products, and AI Agents within one unified platform.
Unlike traditional data platforms that often require extensive replatforming or migration, SCIKIQ works with an enterprise’s existing technology ecosystem. Organizations can connect SAP, Salesforce, Oracle, Snowflake, Databricks, AWS, Azure, GCP, data lakes, data warehouses, and enterprise applications through 200+ pre-built connectors, without rip-and-replace.
Contextual Intelligence at the Core
SCIKIQ goes beyond connecting data by helping AI understand the business context behind it.
Its semantic intelligence layer brings together business terminology, KPI definitions, metadata, lineage, ownership, business rules, ontologies, and relationships to create a trusted context layer for enterprise analytics and AI.
Business users can ask questions in natural language, investigate KPIs, identify root causes, and generate insights without writing SQL. Data teams gain enterprise-grade capabilities for data integration, quality, governance, lineage, metadata, and control.
AI teams gain trusted, contextual enterprise data for building Generative AI applications, copilots, and intelligent AI agents.
Why Enterprises Choose SCIKIQ
AI-ready in 3–6 weeks | 200+ connectors | 99.9% availability | No-code | Multi-cloud | No vendor lock-in | No replatforming
SCIKIQ has production deployments across industries including manufacturing, retail, aviation, logistics, BFSI, healthcare, and other data-intensive enterprises.
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Databricks Genie One
Databricks Genie One is a data-smart AI coworker for business users that provides a single place to ask questions, explore dashboards, work with enterprise knowledge, and take action using AI grounded in organizational data. Users can ask questions in natural language and receive context-aware answers across structured data in Databricks and unstructured knowledge sources without writing SQL or waiting for an analyst. Genie Ontology automatically builds and continuously improves a knowledge graph of business terms, entities, and KPIs, giving answers and actions shared business context. Genie One can automate work by scheduling tasks, monitoring changes, drafting documents, saving reusable skills, and triggering updates across tools such as email, Jira, and Slack. It also supports custom Databricks Apps, AI/BI dashboards, more than 100 connectors, external sources such as Google Drive and Salesforce, and MCP for bringing Genie into other business applications.
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