Audience
Business call centers interested in a virtual assistant platform
About SmartAssist.ai
Divert calls to more cost-effective channels and reduce customer wait times through automation and digital deflection. We’ve all experienced it. We’re on hold for an hour only to be hung up on. Or, we get lost in a phone menu and wind up making 10 more calls just to get to the right place. Beyond the frustration of a now very unhappy customer, you as an organization have a host of other potential liabilities including marketing investment losses, customer retention along with infrastructure and call center service costs that can skyrocket out of control. SmartAssist.ai bridges the gap between voice and digital support channels. Using AI, forms, SMS, chat or email, SmartAssist.ai intelligently helps your customers get a response faster, streamlining and speeding up agent response times. In these situations, SmartAssist.ai is the perfect solution. SmartAssist.ai can receive calls from any IVR system, including SIP Domain transfers.
Integrations
No integrations listed.
Company Information
Kore.ai
Founded: 2013
United States
SmartAssist.ai
Videos and Screen Captures
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Product Details
Platforms Supported
SaaS