Audience

Restaurants and businesses in need of a complete restaurant operating system solution

About Simphony POS

The Simphony POS system from Oracle is built for complete restaurant management. Simphony powers the most successful food and beverage venues across the globe, from local cafés and iconic fine dining restaurants to global quick-service chains, stadiums, and theme parks. As an all-in-one cloud POS platform, it helps restaurateurs optimize their online and in-house operations in real time from any device. Simphony helps restaurants deliver superb service through billions of transactions a year. Its cloud flexibility, powerful integration ecosystem, and affordable monthly pricing plans help it fit the unique needs of single-location restaurants and global enterprise chains across 180 countries. Simphony puts engaging, real-time information at the fingertips of your customers and your staff. Ordering is intuitive. Kitchen communication is instant. Updates to daily specials, menu details, and personalized promotions are delivered to each touchpoint automatically.

Integrations

See Integrations

Ratings/Reviews - 1 User Review

Overall 1.0 / 5
ease 1.0 / 5
features 1.0 / 5
design 1.0 / 5
support 1.0 / 5
More Reviews Write a Review

Company Information

Oracle
Founded: 1977
United States
www.oracle.com/industries/food-beverage/restaurant-pos-systems/simphony-pos/

Videos and Screen Captures

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Product Details

Platforms Supported
SaaS
iPhone
iPad
Android
Training
Documentation
Live Online
Webinars
In Person
Support
24/7 Live Support
Online

Simphony POS Frequently Asked Questions

Q: What kinds of users and organization types does Simphony POS work with?
Q: What languages does Simphony POS support in their product?
Q: What kind of support options does Simphony POS offer?
Q: What other applications or services does Simphony POS integrate with?
Q: Does Simphony POS have a mobile app?
Q: What type of training does Simphony POS provide?

Simphony POS Product Features

Bar POS

Loyalty Program
Split Checks
Inventory Control
Cash Drawer Management
Gift Card Management
Tips Management
Employee Management
Separate Checks

Cloud Kitchen Management

Multi-Brand
Call Center Panel
Online Ordering
Menu Integration
Inventory Management
Order Management / Tracking
Time Tracking
Reporting / Analytics
Branded Mobile App
Branded Website
Point-of-Sale (POS)
Kitchen Display System
CRM
Loyalty Management
Feedback Management

Food Delivery

Order Management
For Restaurants
Menu Management
Sales Trend Analysis
Online Ordering
Delivery Tracking
Gift Card Management
Dispatch Management
Supports Loyalty Program
Routing

Food Service Management

Online Payments / Funding
Schools
Point of Sale (POS)
Purchasing
Menu Planning
Tray Tracking
For Cafeterias
Inventory Management
Free / Reduced Meals
For Healthcare Facilities
Recipe Management
Costing
Nutritional Analysis

Point of Sale

Barcode Scanning
Commission Management
Restaurant POS
Customer Account Profiles
Discount Management
Loyalty Program
eCommerce Integration
Gift Card Management
Electronic Signature
Returns Management
Retail POS
Multi-Location
Cryptocurrency Support

Recipe Costing

Analytics/Reporting
Demand Planning
Inventory Management
Menu Management
Nutrition/Allergen Management
Online Ordering
Point of Sale
Recipe Management

Restaurant Management

Waitstaff Management
Kitchen Management
Table Management
Food Costing
Point of Sale (POS)
Menu Management
Sales Tracking
Wait List Management
Inventory Management
Payroll Management
Reservations Management
Reporting/Analytics
Billing & Invoicing
Employee Management
Built-in Accounting

Restaurant POS

Order Management
Delivery Management
Split Checks
Online Ordering
Separate Checks
Tips Management
Table Management
Gift Card Management
Reporting/Analytics
Loyalty Program
Mobile Access
Inventory Management

Simphony POS Reviews

Write a Review
  • Patrick F.
    General Manager
    Used the software for: 1-2 Years
    Frequency of Use: Daily
    User Role: User, Administrator, Deployment
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Worst POS experience in my tenured career"

    Posted 2023-04-18

    Pros: There is nothing this product does that is not done equally well by a competitor. Save yourself the money and don't buy this product.

    Cons: The list is extensive and holds everything from basic support to the fact that this product does not allow your staff to do the simple things well.

    Overall: If I could give zero stars, I would. There has not been a resolution on outstanding tickets opened two years ago during the initial implementation. Simple things like time reporting, creating buttons, and marking items as "unavailable" have issues. The system has a lag when servers log out of checks that prevents them from opening the checks on another terminal without a wait that feels like an eternity in the restaurant industry and with direct impact to the guest. Good luck calling support. Most of my experience involves the person I spoke with having no idea how to fix my issue and having to "escalate the ticket." This escalation process will last weeks, months, and in our case, years with no resolution.

    Read More...
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