Audience

Companies that need professional helpdesks and personal task managers in one platform

About Sidequest

Sidequest combines the best of both worlds and brings the power of industry-grade issue management to your workplace. Send, receive and monitor your personal and team tasks. Always have a shared understanding about the status of tasks so you'll no longer need to wonder: Is it done? Is it still pending? Who is looking after it? What's the deadline? Use the power of native Slack threads to communicate right inside tasks, creating a shared task history and reducing ambiguity. Provide each Slack workspace member with a personal task inbox, and set up additional shared inboxes in channels – these are great for IT, HR, infrastructure and other internal helpdesks.

Pricing

Starting Price:
$1.50 per user per month
Free Trial:
Free Trial available.

Integrations

Ratings/Reviews

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Company Information

Sidequest
Founded: 2020
Germany
www.getsidequest.app/

Videos and Screen Captures

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Product Details

Platforms Supported
Cloud
Windows
Mac
iPhone
iPad
Android
Training
Documentation
Webinars
Support
Phone Support
Online

Sidequest Frequently Asked Questions

Q: What kinds of users and organization types does Sidequest work with?
Q: What languages does Sidequest support in their product?
Q: What kind of support options does Sidequest offer?
Q: Does Sidequest have a mobile app?
Q: What type of training does Sidequest provide?
Q: Does Sidequest offer a free trial?
Q: How much does Sidequest cost?

Sidequest Product Features

Help Desk

Alerts / Escalation
Document Storage
Multi-Channel Communication
Real-time Chat
Self Service Portal
Ticket Management
Automated Routing
Community Forums
Customizable Branding
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multiple Brands / Products
Network Monitoring
Service Level Agreement (SLA) Management

Issue Tracking

Escalation Management
Issue Auditing
Assignment Management
Task Management
Dashboard
Scheduling
Recurring Issues
Knowledge Base
Issue Scheduling
Project Management

Task Management

Task Planning
Recurring Tasks
Progress Tracking
Collaboration
Task Tracking
Time Tracking
Percent-Complete Tracking
Gantt Charts
Task Scheduling
To-Do List View
Create Subtasks
Reporting/Analytics
Gamification
Mobile Access
Task Board View
Spreadsheet View