SharperAx

The VoiceOps Coaching Enablement Platform unlocks the value of call center sales and collections conversations by making coaches more effective. It is built upon the Behavior Change Cycle methodology — helping coaches measure key behaviors, snap right to the most coachable moments in each call, build trust with reps through frequent and objective coaching, and drive better customer conversations. It’s a win-win-win: Call center reps get more from coaches, companies get more from their reps, and customers get more value from every call experience. VoiceOps has made data quality a priority as the foundation for true coaching enablement. The company has invested significant expertise and resources to create a technical data operation that serves industry-leading data quality. VoiceOps has amassed hundreds of industry-specific data sets for model training. This, combined with a human-in-the-loop QA process, creates data quality that customers trust and value at a premium.

Practice real conversations tailored to your buyer persona and value proposition before meeting real clients. Role-play cold calls and discovery meetings as many times as you need without any judgment. Get immediate feedback on areas of improvement on all your calls, whether it's a role-play session with AI or a real conversation with a client. No more watching call recordings at 2x speed or waiting a week for your 1-on-1. Get immediate assistance right on client calls to have better sales conversations. No more 'I forgot to ask that question' or 'I wasn't sure how to handle this objection'. Get immediate AI call summaries after each call and effortlessly sync your notes to Salesforce or HubSpot with a single click. Free up your schedule to focus on selling, not CRM updates. Improve sales reps' performance, maintain CRM hygiene without hassle, and drive more revenue. Standardize your methodology, provide continuous individual coaching, and reinforce learning in real-time.