Anecdote
Uncover bugs and UX issues from your reviews, receive instant Slack alerts for any feedback topic, and analyze 65+ customer feedback sources with NLP. Instant discovery of bugs found in your customer feedback. Anecdote vigilantly tracks your customer feedback across every source, from App Store reviews to support messages. We're on the lookout for any mention of bugs. Our proprietary natural language processing engine delivers the most accurate clusters from your customer feedback, supported by secure on-prem processing to guarantee the safety of customer data. Enable real-time notifications for key customer feedback insights and anecdotes sent straight to your Slack channels or team email addresses. Simply set the frequency and search term. Our search tool sifts through all your customer feedback, from support to reviews, to find exactly what you're looking for. Perfect for product research and validating hypotheses.
Learn more
BugHerd
BugHerd is the world's simplest visual feedback & bug tracker tool for websites, loved by thousands of great teams worldwide to manage their web projects.
Point & click client feedback directly to your site, with ZERO project limits.
---
🌟BugHerd works in 3 easy steps:🌟
1. Pin feedback to your webpage elements with the intuitive browser extension.
2. Contextual metadata is automatically added to all pins including; browser, OS, screen size & resolution, selector information and more.
3. Task cards are instantly created from feedback, helping you manage your workflow.
---
No more emails, no more spreadsheets, no more headaches. Get started in minutes, with a free 14 day trial.
Learn more
Delighted
Delighted is a turnkey customer experience platform that helps high-growth businesses and established enterprises like Allbirds, Instacart, Invision, Opentable, Affirm, Peloton, Doordash, and thousands of others improve customer loyalty with actionable feedback. Incorporate customer feedback into your business strategy in minutes, not weeks. Customize NPS, CSAT, CES, and emoji survey templates directly in Delighted. Send surveys to customers through convenient channels: email, SMS text, in-app, on your website, or via link URL. Set up 2-click integrations:
- Trigger surveys and sync real-time feedback into your existing toolset, e.g. Slack, Salesforce, Shopify, Stripe, Hubspot, and more. Surface trends that require immediate attention with AI-driven survey text analysis, pre-built reports, and role-based dashboards
- Act quickly with alerts and email digests you can customize by department, so feedback reaches those who can make a difference.
Learn more
Emotics
Emotics is an emotion analytics platform that turns text data from customer and employee feedback into business answers. Emotics assigns emotions and themes into strengths, weaknesses, opportunities and threats so you can take a strategic view of your customer or employee experience. Automatically generates benchmarks to generate insights on how you compare to competitors and the specific aspects of CX that you need to improve or optimize. Provides a window into the causes of emotional responses by providing a warning system for emotions that provoke actions. Measure the intensity of emotion expressed by customers across 8 emotion indexes and 24 emotions to pinpoints emotions driving themes that damage or improve the perception of CX. Enables a 360° view of customer by connection with NPS, CSAT, product reviews, social data and tools like SurveyMonkey and Zendesk. Emotics makes sentiment analysis redundant and goes further than NPS.
Learn more