QEval is contact center quality assurance software that automates quality monitoring across 100% of voice, chat, and email interactions. Most call center QA teams manually sample 1 to 5% of calls. QEval replaces that with AI-powered speech analytics, automated quality scoring, and real-time compliance monitoring.
Core functionality: call monitoring and evaluation, agent performance management, sentiment analysis, keyword detection, customer experience analytics, coaching workflows, gamification, and 110+ dashboards with predictive analytics. Compliance monitoring covers PCI, HIPAA, and GDPR with 98% accuracy and real-time alerts.
QEval's speech analytics engine is trained on 138M+ interactions with 94% classification accuracy. The platform deploys in 30 days, not the 90 to 120 days typical of call center quality monitoring software. ISO 27001, SOC 2, PCI-DSS certified. Built by Etech Global Services for Fortune 500 contact centers in healthcare, telecom, retail, banking, and BPO.
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Humanly is the AI hiring platform for hourly, frontline, and high-volume recruiting teams.
Most frontline hiring teams don't struggle with a lack of applicants — they struggle with speed, staffing continuity, and keeping qualified candidates engaged long enough to hire them. Humanly solves that by automating engagement, screening, scheduling, and interviewing across chat, phone, and video.
The platform combines an AI Recruiter, AI Interviewer, Talent CRM, and ATS into a single connected hiring system. Customers report up to 8× faster time-to-hire, 20+ hours saved per recruiter each week, and candidate experience scores averaging 4.8 out of 5.
Purpose-built for industries like healthcare, hospitality, retail, and logistics — where staffing continuity isn't optional.
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myPracticeReputation
myPracticeReputation is an easy-to-use physician online reputation management solution that helps you proactively monitor, protect and progress your practice. With this powerful healthcare reputation management solution working continuously on your behalf, you’ll gain more positive reviews and ratings while mitigating negative ones. With myPracticeReputation, you can protect your practice before it’s too late. Online reviews of doctors, dentists and other healthcare practitioners have become a major concern for all healthcare practices. Patients are writing reviews on their doctors and dentists and are rating their physicians on the Internet every day. The number of healthcare reputation management platforms that facilitate these reviews is also growing rapidly. Websites such as HealthGrades.com, Yelp.com, etc. are among the busiest, and dozens of other ratings sites that handle reputation management for doctors are growing rapidly.
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