Audience
Teams and companies seeking a knowledge management solution to support their contact center agents
About SAP Knowledge Central
Increase agent efficiency and enable effortless self-service by gathering and sharing relevant and up-to-date knowledge. Streamline support activities and strengthen customer loyalty by delivering the latest product and service information consistently across multiple channels with the SAP Knowledge Central solution by NICE. Convenient self-services through self-service portals, search engines, communities, and other channels. Contextual knowledge support for customer service agents. Built-in reporting to help identify key customer behaviors and search trends. Integration with SAP Service Cloud, enabling fast resolutions. Improve customer satisfaction by providing the right information when and where they need it. Create search-engine optimized content to provide the fastest access to the right information. Increase customer service efficiency by reducing contact volumes. Resolve customer issues faster with intelligent, contextual knowledge management.
Pricing
Free Trial:
Free Trial available.
Company Information
SAP
Founded: 1972
Germany
www.sap.com/products/knowledge-management.html
Videos and Screen Captures
KMS Lighthouse
Whether you’re in financial services, healthcare, insurance, banking or any other industry where your employees need access to information at their fingertips, knowledge management is a crucial component in the success of this experience.
KMS Lighthouse is the next-generation knowledge management solution used by brands globally.
Our cutting-edge solution:
✅ Can cut employee training times by up to 50%.
✅ Increases productivity
✅ Reduces costs
✅ Reduce error rates
✅ Increase First Call Resolution (FCR) by up to 40%
✅ Easily integrates with your preferred tools, allowing you to increase
productivity across all channels and departments.
✅ Is trusted by some of the biggest brands in the world.
When your agents need information in real-time, our software is responsive which means an enhanced customer experience.
Learn more
Freshdesk
Freshdesk is a cloud-based customer service software that helps businesses provide exceptional customer service across every customer touchpoint.
With Freshdesk, businesses can:
- Manage customer conversations across multiple channels such as email, phone, chat, social media, etc., from a unified view
- Improve agent productivity with smart workflow automation rules
- Deliver seamless self-service experiences with AI-powered chatbots and branded help centers
- Monitor key performance metrics with advanced analytics and custom reports
Over 50,000+ customers including Hugo Boss, Toshiba, Cisco, The Atlantic, Chargebee, Grofers, and PhonePe trust Freshdesk to help them provide faster customer service with ease.
Learn more
livepro
livepro is the perfect Knowledge Management solution for Customer Service/Experience - whether it be on the phone, behind the counter, in the field or customer self-service, livepro has the tools to improve cx scores, cut training times, improve compliance and boost staff engagement with confidence. livepro is purpose built Knowledge Management for Customer Experience. We focus on delivering answers to agents, not long complex documents. This is made possible by livepros powerful features like search and easy to follow process guidance. livepro requires next to no training and turns your agents into experts meaning staff confidence and customer satisfaction go up while AHT and training costs are cut down. Increase Customer Satisfaction by reducing AHT up to 25% and cutting transfers by up to 35%. Improved Staff Engagement and Induction-Training Periods cut by 50% or more. Improve Compliance & Risk with Authored Only Content & SOC Certified Secured Data.
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Universal Knowledge
Universal Knowledge from KPS provides comprehensive content capture, search, collaboration and insight functionality enabling internal employees and customer facing organisations to significantly increase productivity.
Powerful search, advanced content creation and moderation processes combine with high levels of insight ensuring your knowledge can be managed centrally with minimal administration overhead.
Deploy standalone, with configurable user and team workspaces, or integrated, with comprehensive APIs linking KPS Universal Knowledge to existing systems and content. This makes information available at the point of need, without the need to open a separate application. By embedding our knowledge management product into your third party applications, you save time and ensure successful adoption. Customers also benefit, getting the right answers faster. As a result, you both improve the customer experience and reduce operational costs.
SaaS and On Premise deployment options
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Product Details
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