Audience
Companies searching for a help desk, service desk, and asset management software solution
About Richdesk
Richdesk is a help desk & asset management software solution.
Prioritize and assign tickets to the right agents, quickly organize ticket queues, capture resolutions for knowledge sharing and service improvement. Help staff and customers to help themselves with workflow-driven guidance, on-line knowledge, service catalog and resolution status. Automate simple help desk tasks such as ticket triage, agent assignment, team notification, SLA alerting, ticket templates and canned responses. Upload, track and manage any category of asset using customizable configuration item styles, asset maintenance and service history. Agent, team and customer stats, one-click export from ticket queues and asset lists, inbuilt dashboard and report generator. All the service management features you need, all in one place. Self-service portals that reduce repetitive calls. Fully-integrated asset management.
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Pricing
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Integrations
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Company Information
Richdesk
Founded: 1984
United Kingdom
www.richmondsys.com
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Product Details
Platforms Supported
Cloud
Windows
Training
Live Online
In Person
Support
Phone Support
Online
Richdesk Frequently Asked Questions
Richdesk Product Features
Customer Service
Alerts / Escalation
Knowledge Base
Performance Metrics
Self Service Portal
Surveys & Feedback
Appointment Management
Call Center Management
Email Management
Live Chat
Queue Management
Social Media Integration
Virtual Assistant
Workflow Management
Help Desk
Alerts / Escalation
Automated Routing
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Community Forums
Live Chat
IT Asset Management
Asset Tracking
Configuration Management
Contract/License Management
IT Service Management
Inventory Management
Maintenance Management
Supplier Management
Audit Management
Compliance Management
Cost Tracking
Depreciation Management
Procurement Management
Requisition Management
ITSM
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
